Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
Hi, I’m

Gopichand Nandanuri

Hyderabad,India
Gopichand Nandanuri

Summary

A dynamic and visionary technology leader, I thrive on the cutting edge of software engineering, continuously propelling my teams towards innovative solutions that elevate our company's success. As a fervent advocate of relentless growth, I embrace challenges as opportunities for transformation, orchestrating cohesive and high-performing teams to drive excellence. My unwavering commitment to both personal and professional evolution fuels my quest to craft a brighter future for the organizations I serve. Engineering leader with strong track record of leadership experience in areas such as infrastructure development and management, application support and security optimization.

Overview

18
years of professional experience
9

Year of leading engineering teams

Work History

GAP Inc
Hyderabad

Senior Software Engineering Manager (Assoc Dir)
07.2019 - Current

Job overview

  • • Managed GICC (Service Desk) which handled the Incident, Problem, Change management & Request fulfillment processes.

    • Leading a team of Managers, Software Engineers, Sr.Software Engineers, Staff
    Software Engineers through agile coaching, training, and growth plans aligned with our OKR's.

    • Building a Digital Operations Platform with full stack observability and AIOps capabilities to improve customer experience monitoring and Intervention.

    • Managing multiple DevOps Product teams which includes Cloud Engineering,
    Automation, Observability & SRE.

    • Managing and maintaining mission-critical systems & applications availability/reliability through automation (CI/CD).

    • Assist team to build/maintain reliable, scalable & secure observability tools (NR, PD, Splunk, DataDog, Nagios, Grafana, Azure Monitor, OTEL & Prometheus).

    • Track team metrics and KPIs to address process efficiency.

    • Closely collaborated with cross functional leaders to identify opportunities and provide technical improvements.

    • Hands-on MVP & PoC on new initiatives across GAP Tech.

    • Led cloud migration and containerizing initiatives in my portfolio.

    • Containerizing existing monolith apps in AKS & GKE.

    • Migrated from legacy to more current & reliable technologies which resulted in cost saving of over $2 million USD.

GE Appliances
Hyderabad

Operations Manager
01.2015 - 07.2019

Job overview

  • Managed a team of 15+ IT Systems Analysts who support the large-scale manufacturing infrastructure (applications & servers) of GE Appliances (GEA).
  • Designed the DR/BCP for Global support Operations. 
  • Collecting stakeholder feedback, identify process gaps and improve the same.
  • Leading IT monitoring team, who manage monitoring & alerting requirements of IT/ERP Businesses.
  • Owned IT monitoring tools like OEM, Apica, Zenoss & PagerDuty.
  • Worked with cross functional development teams to efficiently introduce new solutions to the customer.
  • Steered the implementation of PagerDuty (PoC & NTI Project) by coordinating with multiple stakeholders, migrating existing schedules from ServiceNow & integrated PD with all alerting tools.
  • Efficiently & successfully executed the migration of Event/Alert management to ServiceNow Event Mangement. 
  • Leading NTI (New Tool Implementation) projects.
  • Communicating with stakeholders (internal/external) & suppliers to ensure process/SoX compliance.
  • Managing budget (~$2 M)  and finance related activities of IT/ERP.
  • Evaluated IT procurement needs and projected expenditures by negotiating with multiple vendors. 

Sonata Software
Bangalore

IT Consultant - Production Manager
06.2013 - 12.2014

Job overview

  • Managed technical teams supporting clients & customers from various time zones and businesses.
  • Improved quality and productivity of 12+ virtual support team members by providing actionable feedback. 
  • Created Dashboards, service visualization, and conducted weekly Ops Review to act on Critical issues.
  • Accountable for managing IT Services (application & Telecom) for multiple customer Accounts by adhering to the SLA's defined.
  • Owned design, implementation & maintenance of KB. 
  • Worked to improve the CSAT (Customer Satisfaction) scores by recommending the process changes as needed.

Dell International
Bangalore

Tech Lead
05.2009 - 04.2013

Job overview

  • Managed ITIL Processes and ITSM trainings.
  • Worked closely with IT operations to ensure all Associates are well capable and skillful in achieving their respective KRA’s.
  • Handled escalations & team staffing & reporting Individual KPI's
  • Performed RCA on PR’s and concluding with an Action Plan.
  • Involved actively in coaching associates to provide Superior Customer Service by doing regular Quality Audits to improve CSAT’s.
  • Maintain relationships with various vendors and participating in Weekly/Monthly/Quarterly Client & Vendor dashboard meetings.
  • Worked on BMC tool (ITSM 7.6) & Avaya CMS Queue Supervisor.
  • Implemented process improvements through ITIL - CSI best practices.

Celex Technologies
Bengaluru, KA

Technical Support Representative
01.2006 - 04.2009

Job overview

  • Defined and documented technical best practices.
  • Provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Installed software, modified and repaired hardware for resolving technical issues.
  • Worked closely with team members to meet or exceed all customer service requirements.

Education

Jawaharlal Nehru Technological University College Of Engineering

Bachelor Of Technology from Computer Science
2006

University Overview

Skills

  • Team Management
  • Service Delivery Management
  • IT Service Management
  • Global Operations (Service Desk)
  • AIOps
  • Observability
  • PagerDuty
  • JIRA/Confluence
  • Slack
  • Budget Management
  • ServiceNow
  • Site Reliability Engineering

Accomplishments

Accomplishments
  • Got recognition as best CSAT Service Lead at Dell Services.
  • Awarded on-spot Best Support Rep for two consecutive quarters at Dell Services
  • Won a silver award for going overboard in designing the setup of DR/BCP offsite for GCC at GE.
  • Won 2 silver awards for timely execution of New Tool implementation Projects (Evanios & ServiceNow Event Management).
  • Awarded best Product Team for 3 consecutive quarters.
  • Saved ~ $1 Million in operational costs by working on cloud migration and automation related activities.

Certification

  • ITIL Expert
  • Certified SCRUM Master
  • Servicenow Certified System Administrator
  • Azure Fundamentals
  • Pagerduty Foundational Practitioner
  • Azure Solutions Architect Expert
Availability
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Senior Software Engineering Manager (Assoc Dir)
GAP Inc
07.2019 - Current
Operations Manager
GE Appliances
01.2015 - 07.2019
IT Consultant - Production Manager
Sonata Software
06.2013 - 12.2014
Tech Lead
Dell International
05.2009 - 04.2013
Technical Support Representative
Celex Technologies
01.2006 - 04.2009
Jawaharlal Nehru Technological University College Of Engineering
Bachelor Of Technology from Computer Science

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Gopichand Nandanuri