Gopi Chandana LINGA
Associate
Hyderabad
Summary
Dedicated Associate with experience with DP's from U.S, promptly identifying needs and recommending solutions and services to accomplish DP's concerns. Strong communicator focused on delivering outstanding customer care.
Overview
2
2
years of professional experience
2
2
Certifications
1
1
Language
Work History
CS SDS ASSOCIATE
AMAZON
Hyderabad
08.2023 - Current
- Prioritized tasks to meet tight deadlines, during peek season.
- Trained in FLEX_EMAILS and Payments queue.
- Identified customer needs and wants to enhance customer experiences.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of incidents, appeals, payment policies and security standards and other policies.
Customer Service Representative
Synchrony Financial
Hyderabad
04.2022 - 02.2023
- Trained in Cbal, REC CBAL and sharepoint for U.S AND CANADIAN Accounts.
- Responded to customer requests for services..
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer accounts with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
B.COM IT - Accounting And Information Technology
St. Josephs Degree And Pg College
HYDERABAD 10.2020 - 02.2023
Skills
Technical skills:
undefinedAccomplishments
Won 3rd price in Prastuthi Debate Competition during my Degree.
Certification
Communication skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
"A real meaning of success is,
When you find happiness!"☺️
Chandana.L
Timeline
CS SDS ASSOCIATE
AMAZON
08.2023 - Current
Customer Service Representative
Synchrony Financial
04.2022 - 02.2023
B.COM IT - Accounting And Information Technology
St. Josephs Degree And Pg College
10.2020 - 02.2023
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon