GOPI CHANDRAN S
Chennai
Summary
Dynamic Sr. Regional Operations Manager at Bajaj Housing Finance Ltd, adept at enhancing operational efficiency and compliance. Proven track record in team management and stakeholder engagement, leading to significant process improvements. Skilled in data analysis and document management, driving successful outcomes across multiple branches in South India.
Overview
23
23
years of professional experience
Work History
Sr. Regional Operations Manager
Bajaj Housing Finance Ltd
Chennai
2018.06 - Current
- Oversaw operations for 30 branches across South Tamil Nadu, Kerala, Telangana, Andhra Pradesh, and Karnataka.
- Tracked disbursements and document dispatch to improve operational efficiency.
- Reviewed operational processes to ensure compliance with regulatory standards.
- Communicated operational changes effectively to facilitate adherence to updated processes.
- Conducted training sessions to enhance team performance and productivity.
- Facilitated meetings with Sales and stakeholders to resolve operational disconnects.
- Contributed to data migration testing from SFDC to Pennant system.
- Achieved promotion to Area Manager based on performance and leadership.
Manager – Mortgage Operations
Bajaj Finserv Ltd
Chennai
2015.08 - Current
- Working in On-Rolls of the company as a Manager for the Mortgage Operations in Chennai Branch.
- Handling the Home Loan & LAP for both Salaried & Self-Employed.
- This involves handling the team for Non-Discrepancy Checking of the Files as per the Policy & Process Norms, DM Preparation in SFDC & Boarding the files in Finnone.
- And as well as managing the team in below activities.
- File logins, Disbursements, FI, Legal & Technical Initiation, Vendor Coordination for doing the BT & MODT/Reg., Disbursement Cheques Handling, OTC / PDD updation & dispatch, Returning Original documents to customer for closed cases & doing the MODT Cancellations, MIS & Reports Handling.
Supervisor – File Boarding
HDB Financial Services Ltd
Chennai
2011.02 - 2015.03
- Worked in On-Rolls of the company as a Supervisor-File Boarding in a Central Operations Unit.
- Handling the Commercial Vehicle, Construction Equipment, Car loan product files of PAN India & The Personal Loan, Gold Loan and Mortgages (LAP) Loan product files of South India.
- This involves handling the team for Non-Discrepancy Checking of the Files as per the Policy & Process Norms, Updating the Queries for publishing to branches, Clarifying with the branches for Critical Queries and Boarding the files in Finnone.
- Guided & supported for file boarding and involving in below activities.
- Doing Re-schedulements based on branch request and approvals in terms of: Additional Disbursements, Part Payments / Loan Downsizing, Change of EMI / Tenor & The existing Loan Top-ups as per process norms.
- Cancellations of loans in system based on branch request and appropriate approvals after checking all other process norms.
- Error Rectifications / Corrections in system based on request and approvals as per process norms.
- MIS Handling, Mailing & Reporting.
- The PDC & PDD Updations in Finnone.
- The Original Collaterals Verification & updation in system.
Operations Officer
Indiabulls Financial Services Ltd
Chennai
2009.12 - 2010.12
- Worked in On-Rolls of the company, Handled CV branch operations of Chennai which involves Customer Care, MIS Handling, Verifying docs as per norms, raising & resolving queries, Disbursing in FinOne, PDD, Cash Handling of Collections, DRE, Banking, Recon, Mailing and Reporting.
Processing Executive
FedBank Financial Services Ltd
Chennai
2009.02 - 2009.06
- Worked in Off-Rolls, Singly handling Car Loans CPA operations of Chennai which includes Verifying docs as per norms, Logins, CIBIL Check, Firing FI and FCU, Raising & Resolving queries, Eligibility Calculation & CAM Preparation, Taking care of Disbursements, Following-up Post-disbursal Documents, Dispatching Files to R.O, MIS Handling & Reporting.
Operations Officer
Indiabulls Fin. Ser. Ltd
Chennai
2005.06 - 2009.01
- Worked in On-Rolls of the company, Singly handled SME branch operations of Chennai which includes Customer Care, MIS Handling, Verifying docs as per norms, raising & resolving queries, Disbursing in FinOne, Dispatching, Tracking Couriers, Communicating with H.O, Mailing & Reporting.
System Administrator
Teknic Solutions
Chennai
2004.01 - 2005.05
- System Maintenance
Operations Asst.
Kankaria Computer Links
Chennai
2002.07 - 2003.12
- Computer Operations
Education
Bachelors of Computer Applications -
University of Madras
Chennai01.2001
GNIIT - Software Engineering Course
NIIT
Chennai01.2001
Skills
- Team management and stakeholder engagement
- Customer relationship management
- Process improvement and operational efficiency
- Problem solving and data analysis
- Document management and regulatory compliance
- Performance evaluations and vendor coordination
References
- PRAKASH RAM, 9840724898, National Operations Manager, Bajaj Finance Ltd, Chennai
- JAYAKUMAR, 98847 17944, MANAGER – HDB Finance Services Ltd, Chennai
Hobbies and Interests
- Computers
- Music
- Books
- Pets
- Gardening
- Reading Books
- Listening Music
- Surfing
Disclaimer
I hereby declare that all the details mentioned above are true to the best of my knowledge.
Languages
- Tamil
- English
- Very Little bit of Telugu
- Very Little bit of Hindi
Personal Information
- Father's Name: G SUBRAMANI
- Date of Birth: 11/08/79
- Gender: MALE
- Marital Status: MARRIED
Languages
Tamil
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Timeline
Sr. Regional Operations Manager
Bajaj Housing Finance Ltd
2018.06 - Current
Manager – Mortgage Operations
Bajaj Finserv Ltd
2015.08 - Current
Supervisor – File Boarding
HDB Financial Services Ltd
2011.02 - 2015.03
Operations Officer
Indiabulls Financial Services Ltd
2009.12 - 2010.12
Processing Executive
FedBank Financial Services Ltd
2009.02 - 2009.06
Operations Officer
Indiabulls Fin. Ser. Ltd
2005.06 - 2009.01
System Administrator
Teknic Solutions
2004.01 - 2005.05
Operations Asst.
Kankaria Computer Links
2002.07 - 2003.12
Bachelors of Computer Applications -
University of Madras
GNIIT - Software Engineering Course
NIIT