Gopii Krishna N
Security Operations Center Lead, ( Scrum Master)
Hyderabad
Summary
Quality specialist and customer service expert with 5 years’ experience in coaching teams in driving organizational growth and revenue and 5+ years of experience in Identity and Access Management. Designed and implemented Okta, AWS, and Azure IAM.
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Security Operation Center, Lead (Scrum Master)
Stefanini
Hyderabad, India
10.2023 - Current
- Worked on creating users in Active Directory, Provisioning them in applications basis on their role.
- Supervise and mentor SOC analysts (L1, L2, L3) and other staff.
- Conduct performance reviews and support team development.
- Coached cross-functional teams on Agile principles, fostering a culture of accountability, collaboration, and transparency.
- Guided backlog refinement and sprint planning with Product Owners to ensure clear priorities and achievable sprint goals.
- Supported continuous integration and delivery practices to enhance product quality and release frequency.
- Facilitated all Scrum ceremonies for a team of 8 developers and QA engineers, ensuring consistent sprint delivery and improved team velocity by 25%.
- Led Agile transformation initiative that reduced project delivery time by 30%.
- Utilized Jira and Confluence to manage product backlog, track sprint progress, and document sprint outcomes.
- Acted as a liaison between development team, Product Owner, and stakeholders to ensure alignment on goals and priorities.
- Coordinate with engineering teams to maintain and upgrade security tools.
- Define and continuously improve SOC processes and playbooks.
- Perform root cause analysis and ensure lessons learned are documented.
- Monitoring tickets and incidents and segregating the work within the team to maintain predefined SLA.
- Work closely with the IAM team to ensure that the right people have access to the right resources.
- Responsible for the day-to-day administration of the IAM system.
- Granting or denying access to company resources based on user role and privileges.
- Maintaining up-to-date knowledge of identity and access management best practices.
- Documenting IAM processes, procedures and support the hiring and onboarding of junior IAM personnel as the function grows.
- Involved in troubleshooting and resolving IAM issues.
- Operate as the senior most subject matter expert for IAM and Provide escalated administrative support for IAM systems.
- Led cross-functional teams in implementing Agile methodologies, enhancing project delivery efficiency and team collaboration.
- Coordinated incident response efforts to mitigate security threats, significantly improving operational resilience and response times.
- Developed and facilitated training sessions on security protocols, resulting in increased team knowledge and compliance with best practices.
- Managed the scheduling and prioritization of security monitoring tasks, ensuring consistent operational coverage and threat detection.
Lead system analyst
Solugenix
Hyderabad, India
05.2023 - 09.2023
- Senior Cyber Security IAM professional with experience in implementing and managing IAM solutions.
- I am skilled in AWS & Azure IAM, ADFS, Single Sign-On (SSO), LDAP, AD, MFA, OAuth and SAML.
- Tracking and Coordination of Incident Change and SR closure on time with multiple domain/technical teams and ensuring response in an appropriate manner that ensures customer satisfaction.
- Configured Password Policy & MFA sign on policy for applications.
- Worked on access related issues of users in OKTA.
- Configured on-premises and cloud SAML Based Application in Okta for SP initiated and IDP initiated
- Configured Open id connect (SSO) for different OIDC flows such as Authorization code, Implicit, Client credential and PKCE flow. Installed and configured AD Agent
- Troubleshooting the L1/L2/L3 level of issues as per the request received.
- Involved in daily operational task related to Okta on fixing the issues.
Senior Security Engineer
Innova Solutions Pvt Ltd
Hyderabad, India
11.2021 - 03.2023
- Working on Application On-boarding using delimited, AD and LDAP connectors
- Working on monitoring the tasks and implementing various applications like Ava Aware, AWS, Grafana, Nutanix, Udemy, etc. into OKTA using SAML/ OIDC flow
- Provisioned and de-provisioned users to various applications as per business requirement
- Monitoring alerts and log reports followed by appropriate actions
- Tracking and Coordination of Incident Change and SR closure on time with multiple domain/technical teams and ensuring response in an appropriate manner that ensures customer satisfaction.
- Configured Password Policy & MFA sign on policy for applications.
- Worked on access related issues of users in OKTA.
- Configured on-premises and cloud SAML Based Application in Okta for SP initiated and IDP initiated
- Configured Open id connect (SSO) for different OIDC flows such as Authorization code, Implicit, Client credential and PKCE flow. Installed and configured AD Agent
- Set up an AWS EC2 instance, an S3 bucket, CloudWatch logs, and a load balancer in Test Lab
- Participating in Hackathon conducted by Innova, I worked on a concept Threat detection for IoT devices.
- Offered L3 support for any critical or cluster-related Windows Services problems and quickly resolved the tickets
- Proved root causes analysis (RCA) for critical issues and swiftly resolved them
- Provisioned and de-provisioned users to various applications
- Coordinating with business and application owners for activities, arranging downtime, issues and flashing periodic updates to all stake holders.
- Review pending calls on daily basis and reviewing the same with technical domains and ensuring appropriate closure
Senior Quality Analyst
Wipro Technologies
05.2020 - 11.2021
- Installed and configure AD Agent in the Active directory domain server.
- Configured secured web authentication (SWA) and provisioning applications in Okta.
- Expertise in profile editor and profile mapping to the user profile attributes.
- Configured self-service password registration (SSR).
- Worked on custom sign-in widget.
- Experienced in Problem Management with focus on RCA and RCCA.
- Provide Technical Assistance to end users, application and administration teams as L2 Support on 24/7.
- Providing support 24
- 7 in case P1/L3 issues
- Configured on-premises and cloud SAML Based Application in Okta
- Configured self-service password registration (SSR).
- Provide Technical Assistance to end users, application and administration teams as L2 Support on 24/7.
- Seeks Incident/User Service Request completion within a timeframe satisfactory to their business priorities
Process Specialist
Cognizant
Hyderabad, India
10.2018 - 04.2020
- Conduct coaching sessions with associates and provide feedback addressing client service performance
- Conduct weekly calibration within the team to develop scoring consistency and best practice.
- Produce report based on audits and offer suggestions, job aids etc. for improvement.
- Maintaining daily report, ensuring proper documentation on queue wise and label wise accuracy for internal procedure
- Maintain a complete analysis of audit to identify root cause or trends that will lead to efficiency and quality gains.
- Alert analysis of all domains and worked on incident reduction
- Publishing periodic dashboards such as Incident and change module.
- Streamlined process documentation and workflow improvements, enhancing operational efficiency and reducing project turnaround time.
- Led cross-functional teams in the implementation of new technologies, resulting in improved accuracy and user satisfaction.
- Developed and executed training programs for staff, elevating compliance standards and increasing team performance metrics.
- Analyzed and refined existing processes using data-driven insights, contributing to enhanced quality control and reduced errors.
Quality Analyst
Genpact India Pvt Ltd
02.2016 - 09.2018
- Mentored team members and coached them to maintain quality and productivity independently.
- Assisted team members for secondary research
- Passed training with the top-quality score within a group of 24 entrants
- Mastering quality control of high-volume content in a multitasking and rapidly changing environment
- Enforcement of policy to maintain a quality and friendly user experience for client platform
- Provide support and mentor to new colleagues with familiarity of policies to maintain a healthy teamwork environment
- Maintains a quality score of 99.7% and over 100% of expected production
Process Analyst
Serco Pvt Ltd (Google Client)
10.2014 - 10.2015
- Supported Google Mapping Client
- Keep records of customers of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes are made to resolve customers’ problems
- Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost
- Ability to constantly adapt and integrate new/changed policies that occur weekly to monthly.
Customer Service Associate
Tata Business Support Services
11.2013 - 10.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Princeton Engineering College
Hyderabad, India09-2013
Skills
IT Administration & AWS Services
Azure AD Connect
Team building
Configuration & L3 Support
IAM Solutions, IAM, SSO, LDAP, MFA
Quality Management
Scrum Master
Identity and access management
Sprint planning
Jira usage
Confluence documentation
User provisioning
Team mentoring
Project management
Retrospective analysis
Kanban knowledge
Team facilitation
Scrum processes
Certification
AWS Certified Solution Architect
Timeline
Security Operation Center, Lead (Scrum Master)
Stefanini
10.2023 - Current
Lead system analyst
Solugenix
05.2023 - 09.2023
Senior Security Engineer
Innova Solutions Pvt Ltd
11.2021 - 03.2023
Senior Quality Analyst
Wipro Technologies
05.2020 - 11.2021
Process Specialist
Cognizant
10.2018 - 04.2020
Quality Analyst
Genpact India Pvt Ltd
02.2016 - 09.2018
Process Analyst
Serco Pvt Ltd (Google Client)
10.2014 - 10.2015
Customer Service Associate
Tata Business Support Services
11.2013 - 10.2014
Bachelor of Engineering - Electrical and Electronics Engineering
Princeton Engineering College