Gopii Krishna N
Security Operations Center Lead, ( Scrum Master)
Hyderabad
Summary
Quality specialist and customer service expert with 5 years’ experience in coaching teams in driving organizational growth and revenue and 5+ years of experience in Identity and Access Management. Designed and implemented Okta, AWS, and Azure IAM.
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Security Operation Center, Lead (Scrum Master)
Stefanini
10.2023 - Current
- Worked on creating users in Active Directory, Provisioning them in applications basis on their role.
- Supervise and mentor SOC analysts (L1, L2, L3) and other staff.
- Conduct performance reviews and support team development.
- Coached cross-functional teams on Agile principles, fostering a culture of accountability, collaboration, and transparency.
- Guided backlog refinement and sprint planning with Product Owners to ensure clear priorities and achievable sprint goals.
- Supported continuous integration and delivery practices to enhance product quality and release frequency.
- Facilitated all Scrum ceremonies for a team of 8 developers and QA engineers, ensuring consistent sprint delivery and improved team velocity by 25%.
- Led Agile transformation initiative that reduced project delivery time by 30%.
- Utilized Jira and Confluence to manage product backlog, track sprint progress, and document sprint outcomes.
- Acted as a liaison between development team, Product Owner, and stakeholders to ensure alignment on goals and priorities.
- Coordinate with engineering teams to maintain and upgrade security tools.
- Define and continuously improve SOC processes and playbooks.
- Perform root cause analysis and ensure lessons learned are documented.
- Monitoring tickets and incidents and segregating the work within the team to maintain predefined SLA.
- Work closely with the IAM team to ensure that the right people have access to the right resources.
- Responsible for the day-to-day administration of the IAM system.
- Granting or denying access to company resources based on user role and privileges.
- Maintaining up-to-date knowledge of identity and access management best practices.
- Documenting IAM processes, procedures and support the hiring and onboarding of junior IAM personnel as the function grows.
- Involved in troubleshooting and resolving IAM issues.
- Operate as the senior most subject matter expert for IAM and Provide escalated administrative support for IAM systems.
- Led cross-functional teams in implementing Agile methodologies, enhancing project delivery efficiency and team collaboration.
- Coordinated incident response efforts to mitigate security threats, significantly improving operational resilience and response times.
- Developed and facilitated training sessions on security protocols, resulting in increased team knowledge and compliance with best practices.
- Managed the scheduling and prioritization of security monitoring tasks, ensuring consistent operational coverage and threat detection.
Lead system analyst
Solugenix
05.2023 - 09.2023
- Senior Cyber Security IAM professional with experience in implementing and managing IAM solutions.
- I am skilled in AWS & Azure IAM, ADFS, Single Sign-On (SSO), LDAP, AD, MFA, OAuth and SAML.
- Tracking and Coordination of Incident Change and SR closure on time with multiple domain/technical teams and ensuring response in an appropriate manner that ensures customer satisfaction.
- Configured Password Policy & MFA sign on policy for applications.
- Worked on access related issues of users in OKTA.
- Configured on-premises and cloud SAML Based Application in Okta for SP initiated and IDP initiated
- Configured Open id connect (SSO) for different OIDC flows such as Authorization code, Implicit, Client credential and PKCE flow. Installed and configured AD Agent
- Troubleshooting the L1/L2/L3 level of issues as per the request received.
- Involved in daily operational task related to Okta on fixing the issues.
Senior Security Engineer
Innova Solutions Pvt Ltd
11.2021 - 03.2023
- Working on Application On-boarding using delimited, AD and LDAP connectors
- Working on monitoring the tasks and implementing various applications like Ava Aware, AWS, Grafana, Nutanix, Udemy, etc. into OKTA using SAML/ OIDC flow
- Provisioned and de-provisioned users to various applications as per business requirement
- Monitoring alerts and log reports followed by appropriate actions
- Tracking and Coordination of Incident Change and SR closure on time with multiple domain/technical teams and ensuring response in an appropriate manner that ensures customer satisfaction.
- Configured Password Policy & MFA sign on policy for applications.
- Worked on access related issues of users in OKTA.
- Configured on-premises and cloud SAML Based Application in Okta for SP initiated and IDP initiated
- Configured Open id connect (SSO) for different OIDC flows such as Authorization code, Implicit, Client credential and PKCE flow. Installed and configured AD Agent
- Set up an AWS EC2 instance, an S3 bucket, CloudWatch logs, and a load balancer in Test Lab
- Participating in Hackathon conducted by Innova, I worked on a concept Threat detection for IoT devices.
- Offered L3 support for any critical or cluster-related Windows Services problems and quickly resolved the tickets
- Proved root causes analysis (RCA) for critical issues and swiftly resolved them
- Provisioned and de-provisioned users to various applications
- Coordinating with business and application owners for activities, arranging downtime, issues and flashing periodic updates to all stake holders.
- Review pending calls on daily basis and reviewing the same with technical domains and ensuring appropriate closure
Senior Quality Analyst
Wipro Technologies
05.2020 - 11.2021
- Installed and configure AD Agent in the Active directory domain server.
- Configured secured web authentication (SWA) and provisioning applications in Okta.
- Expertise in profile editor and profile mapping to the user profile attributes.
- Configured self-service password registration (SSR).
- Worked on custom sign-in widget.
- Experienced in Problem Management with focus on RCA and RCCA.
- Provide Technical Assistance to end users, application and administration teams as L2 Support on 24/7.
- Providing support 24
- 7 in case P1/L3 issues
- Configured on-premises and cloud SAML Based Application in Okta
- Configured self-service password registration (SSR).
- Provide Technical Assistance to end users, application and administration teams as L2 Support on 24/7.
- Seeks Incident/User Service Request completion within a timeframe satisfactory to their business priorities
Process Specialist
Cognizant
10.2018 - 04.2020
- Conduct coaching sessions with associates and provide feedback addressing client service performance
- Conduct weekly calibration within the team to develop scoring consistency and best practice.
- Produce report based on audits and offer suggestions, job aids etc. for improvement.
- Maintaining daily report, ensuring proper documentation on queue wise and label wise accuracy for internal procedure
- Maintain a complete analysis of audit to identify root cause or trends that will lead to efficiency and quality gains.
- Alert analysis of all domains and worked on incident reduction
- Publishing periodic dashboards such as Incident and change module.
- Streamlined process documentation and workflow improvements, enhancing operational efficiency and reducing project turnaround time.
- Led cross-functional teams in the implementation of new technologies, resulting in improved accuracy and user satisfaction.
- Developed and executed training programs for staff, elevating compliance standards and increasing team performance metrics.
- Analyzed and refined existing processes using data-driven insights, contributing to enhanced quality control and reduced errors.
Quality Analyst
Genpact India Pvt Ltd
02.2016 - 09.2018
- Mentored team members and coached them to maintain quality and productivity independently.
- Assisted team members for secondary research
- Passed training with the top-quality score within a group of 24 entrants
- Mastering quality control of high-volume content in a multitasking and rapidly changing environment
- Enforcement of policy to maintain a quality and friendly user experience for client platform
- Provide support and mentor to new colleagues with familiarity of policies to maintain a healthy teamwork environment
- Maintains a quality score of 99.7% and over 100% of expected production
Process Analyst
Serco Pvt Ltd (Google Client)
10.2014 - 10.2015
- Supported Google Mapping Client
- Keep records of customers of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes are made to resolve customers’ problems
- Led process improvement projects that helped operations meet and exceed quality standards and streamline processes to reduce cost
- Ability to constantly adapt and integrate new/changed policies that occur weekly to monthly.
Customer Service Associate
Tata Business Support Services
11.2013 - 10.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Princeton Engineering College
Hyderabad, India09-2013
Skills
IT Administration & AWS Services
Certification
AWS Certified Solution Architect
Timeline
Security Operation Center, Lead (Scrum Master)
Stefanini
10.2023 - Current
Lead system analyst
Solugenix
05.2023 - 09.2023
Senior Security Engineer
Innova Solutions Pvt Ltd
11.2021 - 03.2023
Senior Quality Analyst
Wipro Technologies
05.2020 - 11.2021
Process Specialist
Cognizant
10.2018 - 04.2020
Quality Analyst
Genpact India Pvt Ltd
02.2016 - 09.2018
Process Analyst
Serco Pvt Ltd (Google Client)
10.2014 - 10.2015
Customer Service Associate
Tata Business Support Services
11.2013 - 10.2014
Bachelor of Engineering - Electrical and Electronics Engineering
Princeton Engineering College