GOPIKA PS

• Implemented Know Your Customer (KYC) processes for secure client onboarding across the world in different entities, focusing on advanced document verification, sentinel risk pattern analysis, comprehensive checks for financial crime activities.
• Collaborated with internal teams, Financial Investigation Units, and external partners to gather information and coordinate due diligence efforts, conducting comprehensive assessments of clients, transactions, and business partners to identify potential risks and ensure regulatory compliance.
• Conducted Sentinel Risk Analysis, Risk Assessment, Fraud Detection, and facilitated decision-making.
• Served as an Account takeover Support Specialist in incident management, overseeing Level 1 fraud monitoring activities.
• Executed regulatory compliance initiatives focused on anti-money laundering efforts, prevention of tax evasion.
• Conducted post-onboarding training sessions in the KYC LOB.

● Manage and handle sessions, the orientation of newly boarded employees, Audit and evaluate the performance of teammates/reportees, discuss and give constructive feedback to them to reach organization expectations, point of contact for all inquiries and technical assistance, performance track and data handling, coordinating activities, managing absenteeism, content cross-checking, and correction, help the teammates with organizational processes.

● Coordinated with customers to aid in the resolution of academic problems.

● Presented students(customers) with information and resources to promote academic progress and empowered students to take responsibility for academic success and monitored student attendance and grades in the database to verify retention and progression.

● Content correction,editing ,validation for better academic excellence, quality validation, acted as Subject matter expert.

• Addressed global student academic inquiries through online and telephonic sessions, facilitating effective use of learning programs.
• Developed and reviewed educational content, implementing necessary corrections and updates.
• Maintained accurate records of employee participation in learning activities for compliance and evaluated training effectiveness through participant feedback and performance metrics.
• Contributed as an interviewer in the recruitment process.
• Managed Learning Management System (LMS) data, ensuring accuracy and accessibility for users.
• Collaborated as a subject matter expert to create engaging and relevant content.
• Led small group and individual training sessions tailored to organizational learning needs.