GOPIKA VENUGOPAL K
Thrissur
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Trainee Associate (Apprenticeship)
Union Bank Of India
11.2024 - Current
- Customer Service Department: Assisting customers with queries, helping with deposits, withdrawals, and passbook updates, and supporting front-desk operations.
- Accounts Department: Assisting in opening and maintaining customer accounts, verifying KYC documents, updating account details, and handling basic data entry tasks.
- Loans Department: Supporting the loan processing team by collecting documents, helping in verification, updating loan records, and tracking application status.
- Back Office/Clerical: Handling data entry, record maintenance, file management, and assisting in the preparation of reports and documents.
- Cash Department (Under Supervision): Learning basic cash handling procedures, tallying balances, and supporting tellers as needed.
- Digital Banking/IT Support: Promoting and guiding customers on digital banking products like mobile banking, UPI, internet banking, and ATM services.
- Marketing & Sales: Assisting in cross-selling bank products, supporting outreach campaigns, and helping the team achieve business targets.
Customer Service Executive
ESAF Small Finance Bank
11.2021 - 11.2022
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained up-to-date knowledge of product and service changes.
- Promptly responded to inquiries and requests from prospective customers.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Promoting and processing loan products, resolving customer issues, and ensuring service satisfaction. The role required strong communication and sales support skills.
Education
Internship - Professional Accounting
Inmakes Infotech
Kochi, India 05.2023 - 09.2023
SAP - Financial Accounting And Controlling
Inprox Institute of Commerce
Thrissur, India01-2021
Bachelor of Commerce - Co-operation
University of Calicut
Thrissur, India04-2020
Skills
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Product knowledge
- Customer relationship management
- Documentation and reporting
- Technical skills
- Clerical support
- Operations support
- Adaptability and flexibility
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Trainee Associate (Apprenticeship)
Union Bank Of India
11.2024 - Current
Internship - Professional Accounting
Inmakes Infotech
05.2023 - 09.2023
Customer Service Executive
ESAF Small Finance Bank
11.2021 - 11.2022
SAP - Financial Accounting And Controlling
Inprox Institute of Commerce
Bachelor of Commerce - Co-operation
University of Calicut
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