Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Gopi Krishna K

Gopi Krishna K

Hyderabad

Summary

Certified Lean Six Sigma Green Belt with over 17 years of BPO experience, specializing in Accounts Payable and Procure-to-Pay (P2P) operations. Expertise in Operations Management, Process Excellence, People Management, and Automation, with a strong track record in leading end-to-end Accounts Payable functions—from vendor creation and amendments to timely supplier payments.

Demonstrated ability to drive process and productivity improvements through Lean methodologies and innovative automation solutions, including PO and non-PO invoice processing via EDI, and tools like Xtracta.

Overview

18
18
years of professional experience

Work History

Team Manager

Cognizant Technology Services
Hyderabad
07.2022 - Current
  • Leading Accounts Payable Operations for the Nordic region (Sweden, Denmark, and Finland).
  • Managing a team of over 40 professionals handling both invoice and non-invoice processes.
  • Ensure all AP processes, from invoice processing to payments, are executed in line with company policies, accounting standards, and agreed upon as per controls and compliance.
  • Setting performance goals for team members, conducting regular reviews, and nurturing a culture of accountability and continuous improvement.
  • Regularly connects with team members to address their concerns, provide constructive feedback on performance and professional growth, and support a healthy work-life balance.
  • Conducting regular audits of process controls by picking random sample checks across all team levels, including Team Leads, to ensure no compromise on process controls and compliance.
  • Continuously work on converting manual control into system controls.
  • Lead governance meetings with business stakeholders to review KPIs, process improvements, and discuss escalations.
  • Deliver insightful MIS reports that include financial and operational metrics.
  • Regularly connects with critical vendors on their queries and disputes.
  • Ensure that you build strong relationships by providing timely resolutions to their issues.
  • Drive automation initiatives to enhance operational efficiency and minimize manual effort by identifying new opportunities and collaborating with RPA and Machine Learning teams.
  • Proactively address ROBO fallouts through cross-functional coordination to reduce recurrence, and ensure process stability.
  • Ensure that SOPs are regularly updated and accessible.
  • Oversee the onboarding and training of new team members, and maintain a knowledge base of process exceptions and updates.
  • Maintaining accurate documentation of process exceptions and changes in the Elixir Tool for easy reference, audit, and knowledge management purposes.
  • Coordinate with the AR and GA teams on AP-related closing activities, including accruals, reconciliations, and reporting.
  • Ensure all financial data is accurate, and submitted within deadlines.

Manager

Genpact India
04.2007 - 07.2022
  • Managing AP Operations for APAC and UK regions, including initial transition activities.
  • Overseeing and planning team workloads to ensure smooth execution of Accounts Payable functions.
  • Leading Visual Management initiatives across multiple regions to maintain operational transparency.
  • Conducting regular Governance calls (weekly, bi-weekly, and monthly) with Business Service Delivery Leaders and Functional Owners.
  • Driving process standardization efforts by developing and implementing unified Standard Operating Procedures (SOPs), ensuring strong process backups and consistency across regions.
  • Ensuring timely processing of both critical and non-critical invoices to support seamless business operations and prompt vendor payments.
  • Monitoring vendor master data requests and T&E claims, ensuring compliance with agreed Ways of Working and referring back discrepancies to local users.
  • Reviewing and authorizing payment runs via ACH, Wire (EFT/GIRO transfers), and PayLink cheques in SAP and CitiBank systems.
  • Analyzing weekly and monthly cash flows and coordinating with treasury to raise fund requests for routine and strategic payments to sundry creditors.
  • Performing random audits on query responses managed by the Response Centre to ensure service quality and accuracy.
  • Leading AP creditor aging reviews and collaborating with the team for timely resolution of outstanding items.
  • Delivering MIS reports that include financial and non-financial KPIs to support management’s strategic decision-making.
  • Vendor Relationship Management Serve as the primary point of contact for vendor queries and disputes.
  • Build strong relationships to ensure smooth communication and timely resolution of issues.
  • Successfully transitions Two Onsite Transitions and 7 remote Transitions till date.
  • Process stabilization within 3 months from Go-live.
  • Successfully migrated 6 system migration to SAP system till date.
  • Achieved 4.5 % improvement in Paid on time, 10Mn net debit balance recovery and 4 process automations in last 2 years.
  • Appreciated by onshore and management for maintaining low volumes during month-end.

Education

CA Inter -

Institute of Chartered Accountants of India
ICAI

B. COM. -

Osmania University
Govt City College

Intermediate -

Board of Intermediate
Govt Jr College Malakpet

S.S.C. -

Board of Secondary
RPNS

Skills

    POT improvement

    Process improvement

    Invoice cycle analysis

    Cash flow management

    PO and non-PO automation

    Vendor balance management

    GR/IR reconciliation

    Aged item cleansing

Accomplishments

  • Successfully transitioned two onsite transitions and seven remote transitions to date
  • Process stabilization within three months from go-live
  • Successfully completed 6 system migrations to the SAP system to date
  • Achieved 4.5% improvement in paid on time, 10 million net debit balance recovery, and 4 process automations in the last 2 years
  • Consistently worked to maintain minimal attrition within the process while proactively encouraging the team to regularly update SOPs, cheat sheets, and exception trackers
  • Appreciate the onshore team and management for maintaining low volumes during month-end

Timeline

Team Manager

Cognizant Technology Services
07.2022 - Current

Manager

Genpact India
04.2007 - 07.2022

CA Inter -

Institute of Chartered Accountants of India

B. COM. -

Osmania University

Intermediate -

Board of Intermediate

S.S.C. -

Board of Secondary

Similar Profiles

CREATE PROFILE
Gopi Krishna K