Summary
Overview
Work History
Education
Skills
Course
INTERSHIPS
Hobbies and Interests
Languages
DECLARATION
Timeline
Generic

Gopinaath A

Chennai

Summary

Organized professional with experience in the industry. Skilled in providing excellent customer service and solving complex claims issues. Proven ability to develop and maintain strong working relationships with clients. Adapt in data analysis and dispute resolution techniques.

Overview

2
2
years of professional experience

Work History

Chargeback Specialist & Card Disputes

Wipro
Chennai
03.2024 - Current
  • Reviewed customer chargeback disputes and determined appropriate course of action.
  • Processed chargebacks utilizing the appropriate systems, tools and procedures.
  • Investigated potential fraudulent activity associated with customer accounts by conducting thorough research into each case.
  • Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.

Associate Fraud & Claims Operations Representative

Wells Fargo
Chennai
05.2022 - 03.2024
  • Proactively analyzed transactions and dispute reports and identified trends fraud and Non - fraud
  • Analyzing Un-authorized transactions of customer via DAT application (Dispute Automated Tracking)
  • Reviewed daily negative VISA reports, handled VISA card disputes and initiated Chargebacks for various codes including fraud
  • Initiates Chargebacks through VROL(Visa Resolve Online) online system
  • Issued cardholders credits, researched fraud issues, create, maintain and enter information
  • Initiated Chargebacks to merchant account which results in credit to cardholder account and debits to merchant account
  • Reviewed incoming cardholder correspondence disputing charges and designating the proper reason codes to ensure this action is taken, imaged documents through VISA Processed and maintained chargeback Fulfillment through the entire dispute cycle
  • Progression of Interest, reversing the Credit card fee, Overdraft Fee which is occurred in Customer account due to Unauthorized transactions.

Education

MBA - Finance

Panimalar Engineering College
01-2021

Bachelor of Arts - B.Com Commerce

SRM Insititute Of Science And Technology
01-2019

Skills

  • Self Motivation
  • Leadership
  • Problem-solving
  • Time management

Course

  • AML
  • English & Tamil Typewriting

INTERSHIPS

Finance & Account Department , Bharat Electronic Limited, Chennai

June 2018 - July 2018

  • Researched and resolved issues with billing and invoices
  • Entered account data and provided updated to account database

Accounting, DSA Import, Chennai 

January 2021 - June 2021 

  • To develop trend analysis model for sales and working capital and profit and loss Account

Hobbies and Interests

  • Badminton
  • Chess
  • Photography
  • Music

Languages

  • Tamil
  • English

DECLARATION

I hereby declare that the above details are truth and the best of the knowledge 

Date   :

Place  :

Timeline

Chargeback Specialist & Card Disputes

Wipro
03.2024 - Current

Associate Fraud & Claims Operations Representative

Wells Fargo
05.2022 - 03.2024

MBA - Finance

Panimalar Engineering College

Bachelor of Arts - B.Com Commerce

SRM Insititute Of Science And Technology

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Gopinaath A