Gopinath
Urappakkam
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
Work History
Team Leader
Greta Group - Global Metcorp Limited
Chennai
03.2023 - Current
- Tracked shipments and promptly addressed delivery discrepancies and delays.
- Built relationships with shipping and logistics partners to secure better prices and prompt delivery times.
- Trained and supervised shipping department staff, enforcing company policies and industry best practices.
- Coordinated documents and bills, managed payments and responded to inquiries.
- Negotiated contract terms and prices with vendors, suppliers and carriers.
- Tracked inventory levels, replenished stock as needed, and maintained records of shipped items using computer software programs.
- Identified opportunities for improvement within the current operations process flow.
- Established procedures for receiving, inspecting, storing, packaging, labeling, documenting, tracking and delivering goods.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Developed and maintained strong relationships with key stakeholders.
- Coordinated cross-functional teams for effective project execution.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Identified suitable vendors and contracted to obtain information on product quality, pricing, availability patterns, financing options and other standard terms of sale.
- Performed price comparisons among different vendors in order to get the best value for money.
Operations Manager
Gateway Resources DMCC
Chennai
06.2018 - 03.2023
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Engineering - Computer Science Engineering
University College of Engineering Kanchipuram
Kanchipuram03-2018
Skills
- Documentation And Reporting
- Team Supervision
- Work Planning
- Meeting facilitation
- Sales expertise
- Analytical Thinking
- Client Support
- Team motivation
- People Management
- Leadership
- Problem-Solving
Timeline
Team Leader
Greta Group - Global Metcorp Limited
03.2023 - Current
Operations Manager
Gateway Resources DMCC
06.2018 - 03.2023
Bachelor of Engineering - Computer Science Engineering
University College of Engineering Kanchipuram
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