Gopinath Baskar

• Client: [Thoughtworks] Domain: Technology (Software & Infra), FS, Insurance, Healthcare, Retail, Travel, Manufacturing & Construction. Geography handled: India & ME, EU, NA, APAC.
• Extensive experience on demand forecasting, supply planning and resource Management
• Developed staffing plans aligning skillsets with specific project requirements, optimizing resource allocation.
• Collaborated with cross-functional teams to align project goals and deliverables.
• Prepared detailed reports on resource usage for stakeholder review and decision-making.
• Reviewed and revised procedures to improve operational workflows and support initiatives.
• Assisted with the creation of new processes for managing resources more efficiently.
• Analyzed market conditions to anticipate changes in supply and demand dynamics that may affect pricing.
• Contributed to quarterly and annual supply planning sessions to synchronize resource alignment with project needs.
• Worked closely with central team of hiring/staffing to fulfill open roles
• Conducted weekly cadence calls with Practice/Capability leadership to discuss staffing and training needs.

• Domain: Automotive Industry. Geography handled: Nordics (Sweden & Denmark), London, France, Italy, Germany, Dubai.
• Gathered people forecast from every account periodically and aligned with revenue forecast
• Worked with hiring team to strengthen contractor channel of supply specific to Practice/Capability
• Managed daily operations, enhancing workflow and optimizing resource allocation.
• Monitored Practice/Capability bench, reallocating resources based on internal availability.
• Analyzed performance metrics, identifying key areas for process improvement.

• Domain: Telecom, Healthcare, BFSI. Geography handled: UK, US, India.Review demand pipeline and generate capacity to enable effective staffing on projects.
• Developed and implemented staffing solutions to resolve unplanned demands.
• Provided nominations and guidance for filling open needs- either directly in the system or in collaboration with the respective Capacity Partners.
• Ensured billable utilization meets the target set for the assigned pod/individual and geography.
• Actively facilitated the onboarding of New Hires in their pod.
• Maintained the data accuracy and continuity of context (history of roles, feedback, performance, etc.), roll off dates, competencies, primary capabilities, resumes, timecards, Supervisor Assignment
• Published reports and dashboards to monitor and analyze key KPIs.
• Participate in business meetings, stakeholder connects and deployment reviews

• 2 years of strong experience in Work force planning cell, rostering, scheduling and service delivery with a span of control over 1200+ FTEs under Telecom & Health care domains.
• Monitor service levels and direct real-time forecasting to meet the call volume demand.
• Developed contingency plans to maintain staffing levels during emergencies, minimizing disruptions to service delivery.
• Tracked and reported agent adherence to policy and absenteeism, ensuring compliance and operational efficiency.
• Managed daily, weekly and monthly staffing/client calls with different stakeholders.
• Generated reports on business metrics such as staffing, forecasting, revenue, utilization, and attrition to inform strategic decision-making.
• Created new dashboards and maintained existing dashboards.
• Automated files using advanced excel formulas and using VB scripts (Macros).

GPA: 70%

GPA: 70.3%

GPA: 80.4%