Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gopinath C

Chennai

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Senior Administrator

Wipro
Chennai
08.2022 - Current
  • Assisted in developing and implementing policies, procedures, and programs to ensure the efficient operation of the organization.
  • Conducted research and analysis to identify trends, problems, and opportunities for improvement.
  • Coordinated with other departments to facilitate communication and collaboration.
  • Ensured compliance with organizational regulations and external laws and regulations.
  • Developed reports on departmental activities for management review.
  • Performed administrative tasks such as scheduling appointments, maintaining calendars.
  • Created presentations for internal and external audiences using appropriate software tools.
  • Resolved conflicts between employees in a professional manner.
  • Implemented new technologies or systems within the organization when needed.
  • Tracked progress against goals set out in annual objectives plan.
  • Provided training sessions for new hires regarding organizational policies and procedures.
  • Installed, configured, and maintained Windows Server operating systems.
  • Maintained user accounts and security policies in Active Directory.
  • Performed system upgrades to hardware and software components of the server environment.
  • Monitored server performance using tools such as Task Manager, Performance Monitor, Event Viewer.
  • Performed daily backups for data protection and disaster recovery purposes.
  • Provided technical assistance to users experiencing problems with their workstations or applications.
  • Created and maintained documentation related to server configurations and processes.
  • Assisted users with installation of new software applications on their workstations.
  • Troubleshot issues related to authentication failure in Active Directory environment.
  • Responded quickly to incidents reported by customers regarding service outages or errors.
  • Investigated root cause analysis of any system failures or unexpected behavior patterns.
  • Worked closely with vendors to ensure timely resolution of hardware or software issues.
  • Ensured that all systems are compliant with industry standards and security best practices.
  • Prepared reports about server usage statistics for management review purposes.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Monitored network performance to determine adjustments needed.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Designed, configured and tested computer hardware and operating system software.
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Analyzed equipment performance records to determine need for repair or replacement.
  • Planned, tested and supported high-availability infrastructures.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Performed analysis of existing cloud environment and developed strategies for migrating workloads to AWS Cloud.
  • Monitored application performance metrics in order to identify potential areas of improvement within the cloud environment.
  • Created IAM policies for users and groups with proper access control levels according to organizational security requirements.
  • Implemented best practices for cost optimization across multiple projects running on AWS cloud resources.
  • Provided technical support to customers regarding their queries about deploying applications on Amazon Web Services.
  • Provided technical guidance for system development and troubleshooting.
  • Recorded systems information and documented design specifications and installation instructions.
  • Created and maintained virtual machines using vCenter Server.
  • Implemented disaster recovery solutions utilizing VMware Site Recovery Manager.
  • Performed daily system monitoring to ensure optimal performance of all virtualized systems.
  • Deployed and managed third-party applications on virtual servers.
  • Resolved issues related to networking, storage, security, and other infrastructure components within a VMware environment.
  • Assisted in troubleshooting problems related to operating systems or application software running on virtual machines.
  • Optimized performance by tuning parameters such as memory allocation, CPU affinity settings.
  • Reviewed logs regularly for errors or anomalies that may indicate a problem with the environment.
  • Provided hands-on training to team members regarding VMware administration processes.
  • Collaborated closely with IT teams from other departments to ensure smooth operations of all virtualized systems.
  • Tested new features released by VMware vendors before rolling them out into production environments.
  • Configured, monitored and maintained email applications or virus protection software.
  • Spearheaded server infrastructure development, quality control, staging and production operations.
  • Configured and maintained Citrix XenApp 6.5 and 7.x Farms and related components.
  • Installed, configured, managed and troubleshot Citrix NetScaler for load balancing.
  • Implemented new Citrix XenApp servers in production environment.
  • Provided technical support to end-users on various Citrix applications including XenDesktop, XenApp and Netscaler Gateway.
  • Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes.
  • Tested patches and updates on test environments prior to deploying them into production environment.
  • Resolved application compatibility issues with Windows 7, 8, 10 operating systems for use with Citrix products.
  • Developed scripts for automating administrative tasks such as creating virtual machines or configuring settings in the registry.
  • Performed system patching, upgrades and maintenance on VMware ESXi hosts.
  • Installed and configured new applications on the VMware platform.
  • Monitored performance of virtual machines using vCenter Operations Manager.
  • Maintained inventory of all resources used in the VMware environment.
  • Deployed VDI solutions using Microsoft Remote Desktop Services integrated with Citrix technologies like Provisioning Services, App Layering.
  • Managed multiple projects simultaneously while ensuring that all deadlines were met within given budgets.
  • Provided technical guidance to junior members of the team when needed.
  • Prepared documentation outlining procedures related to installation, configuration, maintenance and troubleshooting of various Citrix products.
  • Installed and configured operating systems, application software and system management tools.
  • Maintained and resolved issues with complex infrastructure through monitoring and troubleshooting.
  • Applied system updates to reduce impact to efficiency and equipment.
  • Engineered, recorded and implemented maintenance to complete system upgrades and improvements with update manager.
  • Participated in drafting requirement verification documents for proposed systems.
  • Managed Windows Server OS updates on the Citrix XenApp server environment.
  • Performed daily maintenance activities such as checking log files, monitoring disk space usage.
  • Resolved user issues related to application access, printing, and other network services.
  • Developed processes for automating administrative tasks related to Citrix XenApp deployments.
  • Developed and maintained VMware vSphere cloud infrastructure.
  • Resolved complex problems related to software deployments, configurations and network connectivity.
  • Selected appropriate AWS service based on compute, data or security requirements.
  • Implemented cloud policies, managed technology requests and maintained service availability.

System Administrator

Fujitsu india
Chennai
02.2020 - 07.2022
  • Configured Windows Server 2008, 2012, 2016 servers with Active Directory services and Group Policy Objects.
  • Performed troubleshooting on server related issues including performance tuning, system monitoring, patching and backups.
  • Managed user accounts, security groups, computer objects in Active Directory environment.
  • Provided technical assistance in the installation of new hardware, software and peripheral devices for Wintel systems.
  • Diagnosed and resolved hardware, software, or connectivity problems reported by end-users or system administrators.
  • Enforced corporate policies regarding information security measures on Wintel systems across the enterprise domain.
  • Coordinated with vendors for procuring new hardware components needed for deploying new servers.
  • Proactively monitored system logs to identify any potential security threats or performance degradation issues.
  • Analyzed system utilization reports to determine if additional resources were required for optimal performance.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Performed data backups and disaster recovery operations.
  • Monitored network performance to determine adjustments needed.
  • Developed and implemented backup strategy and process to ensure data security.
  • Ensured the successful execution of all scheduled jobs with minimal disruption to business operations.
  • Performed regular reviews of backup logs to identify potential issues or problems.
  • Configured tape libraries and robotic loaders for automated tape handling processes.
  • Recovered lost files from tapes or disks in accordance with service level agreements.
  • Monitored storage utilization trends to ensure effective capacity planning was in place.
  • Installed and configured new backup hardware components when required.
  • Provided technical support to end users regarding their backup needs.
  • Coordinated with other IT teams during problem resolution activities.
  • Trained junior staff members on best practices for backing up systems.
  • Prepared detailed reports outlining current status of backups for management review.
  • Installed, configured and maintained middleware applications in a distributed environment.
  • Monitored system performance, identified issues and provided solutions.
  • Implemented security patches, upgrades and service packs on the middleware platforms.
  • Monitored server logs to detect any potential problems or suspicious activities.
  • Provided technical support to users in resolving their queries related to middleware applications.
  • Configured user accounts, permissions and access rights for different middleware systems.
  • Maintained system availability by responding quickly to critical incidents during off-hours or weekends when required.
  • Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
  • Developed and implemented pitching strategies for players to maximize their potential.
  • Provided individual instruction on proper mechanics of pitching techniques.
  • Deployed software updates to servers in accordance with patch management procedures.
  • Created server images for deployment of new or replacement servers.
  • Developed scripts to automate routine tasks such as system backups and user account provisioning.
  • Maintained hardware inventory records of all IT assets in the organization.
  • Performed regular maintenance activities such as disk defragmentation, virus scanning.
  • Resolved application compatibility issues on Windows Servers by creating virtual environments for applications that are not compatible with newer versions of Windows Server operating systems.
  • Coordinated with vendors for installation of hardware components like storage devices, memory upgrades.
  • Provided guidance and training to junior administrators on best practices related to server administration.
  • Maintained inventory of parts for emergency repairs.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.

Education

Bachelor of Science - Computer Technology

Annamalai University
Annamalai University
05-2012

High School Diploma -

Anna University
Chennai
04-2006

Skills

  • IT Service Management
  • Data Analysis
  • Process Updates
  • Patch Management
  • windows server
  • Patch management
  • Virtualization Technologies
  • Server Management
  • Hardware Installation
  • System Troubleshooting
  • Active Directory
  • Software Deployment
  • Change Management Process
  • Remote Support
  • Incident Management
  • Asset Management
  • Operating Systems
  • Application Support

Languages

Tamil
First Language
English
Proficient
C2
Hindi
Beginner
A1

Timeline

Senior Administrator

Wipro
08.2022 - Current

System Administrator

Fujitsu india
02.2020 - 07.2022

Bachelor of Science - Computer Technology

Annamalai University

High School Diploma -

Anna University

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Gopinath C