Summary
Overview
Work History
Education
Skills
Profile Preface:
Certification
Languages
Personal profile:
Disclaimer
Timeline
Generic
Gopinath Ganesan

Gopinath Ganesan

Chennai

Summary

To be associated with a progressive organization that provides an opportunity to apply my knowledgeand skills to keep with latest trends and technologies. To pursue a challenging job to enrich my skills and display my skills and abilities for the benefit of thecompany and myself.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Manager

Pegatron Technologies India Pvt Ltd
06.2024 - 05.2025
  • In charge and Handling overall project across all 3 shift Operations.
  • Presenting daily performance report of the project with all the top managements leadership teams in daily meetings.
  • Discussing all the pros and cons reported in the before day performance across with CFT Team.
  • Prioritize the works to shift Leads to complete the task and close in timely manner to support production team to achieve the target.
  • Closely working with CFT team to arrest the failures and taking the corrective actions against the root cause.
  • Maintain the Repair WIP within the target level and achieving the Repair Yield along with Scrap Target.
  • Lead team-wide meetings, assign tasks and workloads to employees and foster collaboration among teams and across departments.
  • Working with CFT team to reduce the Repair Return failures to maintain the Repair Yield.
  • Taking necessary actions to reduce the Repair scraps by ensure proper training are conducted to the Repair Team members.
  • Conducting training on the process to New Joiners.

Senior Executive –Customer Service Delivery (Reporting to Asst. Manager)

TATA communications Transformation Ltd.
01.2022 - 05.2024
  • Responsible for Managing the E2E Project delivery using Agile Scrum methodology with major focus on Scope, Requirements, Milestones, Estimation, Quality, Resource, Risks and Release Management.
  • Working as Senior Customer Executive in Service Delivery Management.
  • Subject Matter Expert role for the Service Delivery Team.
  • Service placed by Onshore customers will be delivered as per agreed Timeline.
  • Working with all the respective internal and external Stake holders to deliver the services to customer without delay.
  • Conducting Process Training to Internal Resources to clarify about the process and to achieve the services without impacting the customers.
  • Handling the Escalation services with respective teams and resolve the issues and focusing to achieve the service handover.
  • Supporting resources on Escalation orders by closely working with them with regular follow up and guiding them.
  • Monitoring and escalating different stakeholders at the right time to achieve the project goals and committed date.
  • Build strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting collaboration.
  • Weekly calls with Customer & Project Managers to discuss about the project journey, risk factors and mitigation plans.
  • Impact analysis on the risk & root cause analysis on the issues by implementing corrective & preventive measures.
  • Effective time and escalation management to deliver the customer requirements on time by following up with the higher-level teams.
  • Scheduled and facilitated meetings between project stakeholders’ deliverables.
  • Perform risk and root cause analysis to support customers in resolving the issues through remote connection.
  • Ensure end to end delivery from initiate to closure phase via agile methodology and make sure the networks are resilient and services are available to Customers.
  • Tools Used: VOST Dashboard view, Amdocs, SOM

Store In charge - Repair Factory(Reporting to Operation Manager)

TVS Electronics Ltd , Tumkur
05.2021 - 12.2021
  • Handling End to End Logistics operation for all the projects of Repair Factory - Electronic Services.
  • Handled a Team size of 6# Executives to drive the Logistics Operations along with a Team size of 10# Ground Staff members for Loading and Unloading the products at Repair Centre.
  • In-warding the received materials from the customer for all the projects and handing over to production team with Job Card.
  • Physical Investigation of the Received materials, Received Spared and communicating to the respective teams on the Received materials (Mismatch / Missing / Correct Qty).
  • Receiving the Finished Goods from the Production Team and storing with the Proper Identification as per the Customer request.
  • Arranging the Vehicle with help of Logistics Team and dispatch the Vehicles on Time.
  • Knowledge on SAP for PR , PO , GRN process for In-Warding & Dispatching the Materials.
  • Training & Guidance to the new Candidates on Store Process, arrangement of materials.
  • Preparing and submitting Summary Report of all projects on the monthly basis along with WIP.
  • Issuing spares to production engineers with proper documentation.
  • Preparing SOP for all Learning Process and maintaining 5’s in the Workstation and Knowledge on MS Office.

Assistant Manager – D&L - Transport Operations (Reporting to Warehouse Manager)

Fine Tech Corporation India Pvt Ltd
06.2019 - 11.2020
  • Maintaining and controlling 3PL team to complete the Day-to-Day Operations.
  • Working for Customer Satisfaction by Dispatching the Materials ON Time along with Right Quality materials
  • Working with 3PL Team for vehicle placement for both Primary & Secondary On Time and Delivery to StoreOn Time.
  • Maintaining 50# vehicles under 3# vendors for making delivery to all stores across Chennai & TN.
  • Preparing Batch Plan based on PO received for the stores and also planning exact vehicles based on thevehicle capacities and PO.
  • Supporting front end operations by supplying the required materials as per their needs.
  • Co-ordinating with Category team and getting the right quality materials On Time.
  • Preparing daily report on operations and circulating to management.
  • Processing Vendor Billing for the vehicle utilization and clear the billing within the Time Limit.
  • Preparing Trip sheets for all the Stores through SAP Tool based on the Batch plan.
  • Processing all STN through SAP Tool by using the Trip no according to the Stores.
  • Tracking the dispatched vehicle from warehouse till it reaches the stores by Mobile Application.
  • Monitoring Vehicle Utilization and planning the Vehicles based on the Truck Capacity.
  • Planning of alternate vehicle if vehicle got breakdown in Mid Way and delivering to stores with properstocks.
  • Properly tracking and closing all Trip Sheets through SAP Portal after delivered vehicles returned toWare house.
  • Processing DMS of all the returned Trip sheets in SAP for billing to Vendor.

Supply Chain Manager – South Region (Reporting to Managing Directors)

Radiant E Serve (MI Authorized Mobile Service Center)
09.2017 - 05.2019
  • Taking care of overall Supply Chain Logistics operations for all Centers across South India.
  • Handled Team Size of 50# Stores in charges to complete the day to day works at service center.
  • SPOC for all forward / Reverse Logistics operations.
  • Forward Logistics and Reverse Logistics process training to all the service centers.
  • Service Center operations / Logistics operations Training to new opening service center.
  • Working with Ware house Team for FW logistics Damage / Missing / Qty mismatch / Spares mismatch.
  • Resolving parts related issues for the service centers by working with Ware house Team.
  • Following all the service centers for weekly dispatch of defective materials with the proper documents.
  • Travelling to all service centers and conducting stock audit and escalating the deviation.
  • Monthly meeting with ware house team on QC Rejections closure by providing Dispatch details.
  • Participating monthly performance review meets with Brand, discussion, and closure of open points.
  • Closely working with all service Center managers for customer’s satisfaction with the support of Brand.
  • Supporting to all service centers to achieve KPI Parameters & operational related supports.
  • Travelling to all service centers on monthly basis and conducting refresh process training to all staffs.
  • Overall E2E operations supports for mapped service centers and conducting the monthly performance meeting against the KPI Parameter achieved.

Junior Debug Engineer (Reporting to Operations Manager)

Flextronics Technologies India Private Limited
03.2014 - 12.2015
  • Performing Team Leader activities for Tablet Product service Line.
  • Providing all mandatory Trainings (ESD, MSD, 5S & ROHS) to the Line Technicians for Shop Floor control.
  • Instructing Process & product related trainings to all Line Technicians and supporting them to achieve the day output.
  • Circulating Line Performance reports to the Management Team.
  • Monitoring Productivity & Performance of Line Technicians individually and support them to increase their performance.
  • Debugging the field failure 4G Telecom BTS units both RF & Digital Units from the Mobile Towers.
  • Trouble shooting the failure units according to the failure alarm appeared which is found through the Tera Term software.
  • Closely working with Technical Support Team to arrest Critical failures.
  • Conducting weekly audit in the line to verify for any deviation of the Process & Equipment’s condition.
  • Effectively working with the product team to find the root cause for the repeated failures and escalating to the Manufacturing Team to reduce the Failure.
  • Preparing the Analysis report for the critical failures and escalating to Customer.

Repair & Rework Engineer(Reporting to Shift in Charge)

Nokia India Private Limited
05.2006 - 04.2013
  • Member of Core Team which is an emergency team responsible to analyze line issues, complex failure issues and take preventive actions immediately.
  • Supporting for NPI along with the Product Team.
  • Troubleshooting the defective mother boards of Failed phones by using various Equipment’s (Spectrum analyzer, Signal Generator, CRO, Multimeter) and clearing the defects.
  • Knowledge on Schematic tracking, problem locating and shortcut analyzing skills.
  • All levels (L1 to L4) of failure mode analysis will be done depend upon the reported failure.
  • Reworking of Chip components like O4O2, O2O1, ASIP & ASIC components.
  • Replacing the components with the help of Hot Air Gun and Soldering Ion.
  • Training Process & Working procedures for New Joiners.
  • Preparing Failure Analysis Reports to highlight issues to Top level management.
  • Closely working IQC team for the Incoming material failures and escalating the issues to Material Supply Quality Team.
  • Troubleshooting Hardware Level Issues (track cut) on PCBA.
  • Able to trace Technical diagrams and schematics.

Education

Diploma - Electronics and Communication Engineering

Murugappa Polytechnic College
Avadi, Chennai-53
04.2006

SSLC -

Sir Ramaswamy Mudaliar, Higher Secondary School
Ambattur
04.2003

Skills

  • Project management
  • Logistics operations
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Stakeholder management
  • Process improvement
  • Root cause analysis
  • Microsoft office (Outlook ,MS excel, Power Point, PPT Preparation )
  • SAP

Profile Preface:

  • Currently associated with Pegatron Technology as Technical Manager looking after overall project across all the shift Operations with overall 14 years of experience in Project Management / Delivery, Customer Service Delivery, Customer Relationship Management, Escalation Management , Process Training , Migration projects , Supply Chain Management , Logistics Management.
  • Area of Expertise:
  • Project Delivery & Team Management.
  • Escalation Management
  • Scrum Master
  • Risk Mitigations

Certification

  • Completed Professional Scrum Mater 1 training and Certified by Scrum.org.
  • PMP 5th edition PMP(PMBOK)- 35 PDU’s training completed

Languages

English, Tamil, Kannada

Personal profile:

  • Name : G.Gopinath
  • DOB : 1988-06-16
  • Marital Status : Married
  • Nationality : INDIAN
  • Passport NO :T6213416

Disclaimer

I hereby declare that all the above information furnished by me is true and correct to the best of my knowledge.

Timeline

Technical Manager

Pegatron Technologies India Pvt Ltd
06.2024 - 05.2025

Senior Executive –Customer Service Delivery (Reporting to Asst. Manager)

TATA communications Transformation Ltd.
01.2022 - 05.2024

Store In charge - Repair Factory(Reporting to Operation Manager)

TVS Electronics Ltd , Tumkur
05.2021 - 12.2021

Assistant Manager – D&L - Transport Operations (Reporting to Warehouse Manager)

Fine Tech Corporation India Pvt Ltd
06.2019 - 11.2020

Supply Chain Manager – South Region (Reporting to Managing Directors)

Radiant E Serve (MI Authorized Mobile Service Center)
09.2017 - 05.2019

Junior Debug Engineer (Reporting to Operations Manager)

Flextronics Technologies India Private Limited
03.2014 - 12.2015

Repair & Rework Engineer(Reporting to Shift in Charge)

Nokia India Private Limited
05.2006 - 04.2013

Diploma - Electronics and Communication Engineering

Murugappa Polytechnic College

SSLC -

Sir Ramaswamy Mudaliar, Higher Secondary School

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Gopinath Ganesan