Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Gopinath M

Velachery

Summary

Results-driven Senior Analyst with expertise in business operations analysis at Societe Generale. Demonstrated strong analytical and problem-solving skills by generating impactful reports and enhancing application deployment. Recognized for reducing manual intervention, significantly improving efficiency, and delivering exceptional client service, showcasing a commitment to excellence in a fast-paced environment.

Overview

10
10
years of professional experience

Work History

Senior Analyst

societe generale global solutions pvt ltd
Chennai
05.2023 - Current
  • Generated reports summarizing business, financial, or economic data.
  • Provided technical support for reports, dashboards, and tools. Assessed programs to identify risks, and recommend solutions.
  • Identified and monitored current and potential customers using business intelligence tools. Collaborated with IT on new tools and technologies.
  • Ensured smooth application deployment by collaborating with business analysts and technical staff.
  • I use various applications, including BANCS tools, Cashfit, INTIX, KIBANA, SG Dashboard, GPI Tracker, MCF, and ALISE.
  • The UNITY tool escalates priority incidents to the technical team and informs operations for incident management.
  • We bridge the gap between technical and operational aspects to ensure smooth business operations.

Senior Rep. Client Processing

Bank Of New York Mellon (BNY Mellon)
Chennai
06.2017 - 04.2023
  • Payments Investigations
  • Inbound payments reconciliation.
  • Voucher Verification.
  • Fund Matching (Intelli Match application)
  • Processing and verification of input data.
  • Proficiency in MS Excel and Pivot Tables.
  • Proficient in Excel add-ons, mail merges, macros, and scripts.
  • Processing payments MT210, MT202, and MT103.
  • Verifying and repairing the inbound wires of America's currencies.
  • Resolved complex inquiries received via fax and emails.
  • Escalating through emails to concerned teams and following up in a timely manner based on various issues and resolving them.
  • Processing manual payments via SWIFTs such as MT210, MT103, MT202, MT202Cov, and book transfers for the Americas and EMEA region, and also routing the received faxes containing the payment instructions to the related processing queues.
  • Having special knowledge in U.S. clearing mechanisms – CHIPS and FedWires.
  • Delivered quality feedback to the operators to reduce errors.
  • Involved in paying out to the other banks for their transaction charges requested by making payments in PRPC as per their invoice request, as a PDF or an Excel format via emails.
  • Promoted as Senior Rep.
  • Client processing.
  • I have been recognized as a top ranker for 2019 and 2020.
  • I received two client service awards and have been nominated for displaying my success story in the company portal for the year 2020.
  • WOW Award for Best Performer in the Team.

Senior Process Associate

Serco Global Services (FKA Intelenet Global Services)
Chennai
06.2015 - 04.2017
  • Investigated exceptional items and resolved complex money transfer inquiries received via SWIFT messages, phones, and emails, etc.
  • Handled queries related to KYC for Barclays clients.
  • Processing payments of MT103, MT202, and contacting banks via MT199, MT299, MT999, MT192, MT292, MT195, MT295, MT196, MT296.
  • Processing FX payments by booking deals with the clients.
  • Effectively time-managed multiple cases of varying difficulty by utilizing internal and external resources required for the timely resolution.
  • Collaborated with peers and managers in the immediate area, as well as other departments, to help them achieve goals for investigations.
  • Assisted other investigators with their daily caseload.
  • Trained a few others successfully in investigations and compensation.
  • Strong, practical understanding of payments and investigations systems.
  • Transferred funds to and from various general ledger and customer accounts.
  • Generated standard or custom reports summarizing business, financial or economic data.

Education

Master of Business Administration - Operation Management

Madras University
01.2017

Bachelor’s Degree - Computer Science and Engineering

Syed Ammal Engineering College
Ramanathapuram
01.2014

Skills

  • Strong communication skills
  • Analytical skills
  • Proactive
  • Business operations analysis
  • Problem-solving skills
  • Multi-tasking
  • Team management
  • Analytics software
  • Report preparation
  • Documentation and reporting
  • Workflow Analysis
  • KPI analysis

Disclaimer

I, Gopinath M, do hereby confirm that the information given above is true to the best of my knowledge.

Timeline

Senior Analyst

societe generale global solutions pvt ltd
05.2023 - Current

Senior Rep. Client Processing

Bank Of New York Mellon (BNY Mellon)
06.2017 - 04.2023

Senior Process Associate

Serco Global Services (FKA Intelenet Global Services)
06.2015 - 04.2017

Master of Business Administration - Operation Management

Madras University

Bachelor’s Degree - Computer Science and Engineering

Syed Ammal Engineering College

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Gopinath M