GOPINATH P
BILLING AND INSURANCE
CHENNAI
Summary
Accomplished Deputy Manager at Bewell Hospitals, adept in operational improvements and cost analysis, significantly enhanced team efficiency and customer satisfaction. Expert in process development and task delegation, I spearheaded strategic initiatives at Apollo Hospitals, achieving notable increases in accuracy and reducing billing errors. Skilled in fostering cross-functional collaboration, my leadership directly contributed to improved financial outcomes and operational excellence.
Overview
11
11
years of professional experience
Work History
Deputy Manager
Bewell Hospitals
03.2024 - Current
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Senior Billing Coordinator
Apollo Hospitals, Vanagaram
11.2013 - 03.2024
- Supported month-end closing procedures by reconciling accounts receivable ledgers and confirming accurate reporting of revenue figures.
- Developed comprehensive reports for management review, highlighting key performance indicators and areas for improvement in the billing process.
- Executed timely invoicing of clients by closely monitoring project milestones and deliverables, ensuring accurate reflection of services provided and fees incurred.
- Collaborated with cross-functional teams to implement process improvements for better invoice management and tracking.
- Efficiently tracked multiple concurrent projects'' billable hours using timekeeping software, ensuring accurate allocation of costs.
- Enhanced client satisfaction by promptly addressing and resolving billing disputes and discrepancies.
- Reduced billing errors by conducting thorough audits of invoices before submission to clients.
- Improved cash flow by proactively identifying slow-paying accounts and implementing strategic collections efforts.
- Trained junior staff members on best practices for billing, ensuring a consistently high level of expertise across the team.
- Streamlined billing processes by implementing efficient software solutions, resulting in reduced processing time and improved accuracy.
- Researched and resolved billing discrepancies to enable accurate billing.
Education
Bachelor of Arts - Computer Information Systems
BLSS
Madhuravoyal 04.2001 -
Bachelor of Arts - Information System Management
Sindhi College
Velapanchavadi 04.2001 -
Skills
Operational Improvements
Cost analysis and savings
Task delegation
Process and procedure development
Timeline
Deputy Manager
Bewell Hospitals
03.2024 - Current
Senior Billing Coordinator
Apollo Hospitals, Vanagaram
11.2013 - 03.2024
Bachelor of Arts - Computer Information Systems
BLSS
04.2001 -
Bachelor of Arts - Information System Management
Sindhi College
04.2001 -
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