Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Gopinath Parameswaran

Gopinath Parameswaran

Account Manager - APMEA
Bengaluru

Summary

Highly motivated and results-oriented sales professional with a solid background of working in a IT sales environment over overseas regions. Excellent business acumen with great capability of driving performance to meet sales goals in a time efficient manner. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages

Work History

Account Manager - APMEA

Freshworks
Chennai
01.2023 - Current
  • Uncovering growth opportunities from strategic accounts
  • Driving outbound AM motions for strategic accounts to pursue expansion with a critical focus on cross-sell, plan upgrades, and multi-department agent upgrades
  • Engage with leads via inbound requests, campaigns, and other sources of engagement such as DAP, Support, and CSMs
  • Processing all expansion related transactions of their entire book of business
  • Support Pod CSMs with churn mitigation efforts
  • Cover for pod members during vacations and leaves
  • Handle distributed workload when there are absences and resignations
  • Collaborate within the pod to drive excellence in expansion and operational efficiency.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.

Vendor Management Specialist - Key Accounts

Cloudtail India Private Limited
Bengaluru
01.2022 - 01.2023
  • Manage multiple inbound and outbound calls as per pre- defined SLAs.
  • Have in-depth understanding of new processes to be implemented and articulate it to external stakeholders/vendors.
  • Understand products and services offered by us and articulate its functions and benefits to external audiences.
  • Interface with internal teams to identify vendor integration needs and deploy resources to lift these vendors’ capabilities to work on online systems.
  • Adhere to the standard operating procedures in the organization and work on internal platforms in the organization to feed data.
  • Negotiated complex vendor agreements and built relationships across multiple commodities.
  • Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.

Assistant Manager - Key Accounts

Visual Birds Pvt Ltd
Bengaluru
03.2018 - 01.2021
  • Develop goals and objectives that tend to growth and prosperity
  • Design and implement business plans and strategies to promote the attainment of goals
  • Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
  • Organise and coordinate operations in ways that ensure maximum productivity.
  • Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness.
  • Maintain relationships with partners/vendors/suppliers # Gather, analyze and interpret external and internal data and write reports
  • Assess overall company performance against objectives
  • Represent the company in events, conferences etc.
  • Ensure adherence to legal rules and guidelines

Corporate Business Development Consultant

Integra Software Services Private Ltd
Pondicherry
09.2017 - 01.2018
  • Prospect and build a sales pipeline for the outside sales via outbound calling, email communication, and other direct marketing methods over in US and Europe markets.
  • Qualify all sales leads, allocate to the team, and drive leads through the sales process by setting up face to face meetings.
  • Meet daily, weekly, and monthly phone and email communication targets in accordance with strategic plans.
  • Interact effectively with all levels of management and staff, internally and externally.
  • Lead nurturing, lead generation, and appointment setting.
  • Pitch / Sell company's products and services to prospects.
  • Effectively use digital marketing tools to reach the target customers.

Junior Business Consultant

Photon Interactive
Bengaluru
03.2017 - 09.2017
  • Handling Entire cycle of sales – Web research, cold calling, online presentation, trial period, closure of sale in coordination with BDM
  • Making customized online presentations (Web-ex, Bluejeans) based on individual customers requirement
  • Identifying, generating new business opportunities, clients for the range of
  • Services with respect to IT industry
  • Responsibilities include direct sales, account management & establishing strategic alliances # Prepare necessary presentations, proposals for client interaction and sell IT related software Services to identified potential clients
  • Direct sales, account management & establishing strategic alliances.

Education

MBA - Marketing/Marketing Management

University of Mysore
Bengaluru
06.2015 - 04.2017

Certificate Course, International Business - undefined

Indian Institute of Technology
01.2016 - 01.2016

Bachelor of Engineering - Mechanical Engineering

Anna University
Coimbatore
06.2012 - 03.2015

Skills

    CRM Systems

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Certification

EFSET EXPRESS Basic Proficiency

Timeline

Account Manager - APMEA

Freshworks
01.2023 - Current

Vendor Management Specialist - Key Accounts

Cloudtail India Private Limited
01.2022 - 01.2023

Assistant Manager - Key Accounts

Visual Birds Pvt Ltd
03.2018 - 01.2021

Corporate Business Development Consultant

Integra Software Services Private Ltd
09.2017 - 01.2018

Junior Business Consultant

Photon Interactive
03.2017 - 09.2017

Certificate Course, International Business - undefined

Indian Institute of Technology
01.2016 - 01.2016

MBA - Marketing/Marketing Management

University of Mysore
06.2015 - 04.2017

Bachelor of Engineering - Mechanical Engineering

Anna University
06.2012 - 03.2015

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Gopinath ParameswaranAccount Manager - APMEA