GOPINATH RAVIKUMAR
CHENNAI
Summary
Dynamic and results-oriented professional with extensive experience at Athenahealth in issue resolution and client support. Excelled in leveraging problem-solving skills and Salesforce proficiency to enhance customer satisfaction and streamline workflow processes. Demonstrated strong communication and effective time management, achieving performance goals consistently. Proven track record in improving client relationships and case management efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Issue Resolution Analyst
Athenahealth
Chennai
06.2023 - Current
- Communicated with customers via email and chat to resolve issues related to the Athena software workflow, ensuring efficient case management and issue resolution.
- Provided detailed clarifications and regular status updates on customer inquiries through Salesforce.
- Ensured compliance with Service Level Agreements, addressing customer issues promptly.
- Teamed up with leadership to successfully manage and finalize unresolved matters.
Accounts Receivables Representative
NTT DATA
CHENNAI
03.2022 - 04.2023
- Developed and maintained positive relationships with clients to maximize collections
- Verified discrepancies to resolve vendor billing issues
- Notated customer account regarding credit history, dates contacted and other relevant information to keep accurate records
- Experience in Denial Management, Authorization, Ev process makes good ramp with clients to resolute the accounts
- Achieved performance goals on consistent basis
- Maintained designated portfolio of customer accounts by contacting Payors behind on payment obligations
Accounts Receivables Representative
Apexon
CHENNAI
10.2021 - 03.2022
- Initiating telephone calls to insurance companies requesting status of claims for the outstanding balances on patient accounts and taking appropriate actions
- Managing A/R accounts by ensuring accurate and timely follow-up and including appeals status
Education
B.com - Commerce And Accounting
Guru Nanak College Of Arts And Science
Chennai04.2022
10th - SSLC
Kings Matriculation Hr Sec School
Chennai12th - HSC
Kings Matriculation Hr Sec School
ChennaiSkills
- Problem-Solving Skills
- Account Managing
- Client Support
- Strong Communication Skills
- Effective Time Management
- Microsoft Office
- Issue resolution
- Case management
- Salesforce Proficiency
- Customer feedback analysis
- Technical Issue Diagnosis
- Customer relationship management (CRM)
- Product Support Expertise
Certification
Linked In Courses - "De-Escalating Conversations for Customer Service" and "Delivering Bad News to a Customer"
Accomplishments
- Consistently exceeded performance targets in 2024, resulting in receiving the MVP (Most Valuable Player) award.
Timeline
Issue Resolution Analyst
Athenahealth
06.2023 - Current
Accounts Receivables Representative
NTT DATA
03.2022 - 04.2023
Accounts Receivables Representative
Apexon
10.2021 - 03.2022
Linked In Courses - "De-Escalating Conversations for Customer Service" and "Delivering Bad News to a Customer"
B.com - Commerce And Accounting
Guru Nanak College Of Arts And Science
10th - SSLC
Kings Matriculation Hr Sec School
12th - HSC
Kings Matriculation Hr Sec School
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