Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

GOPINATH S

Bangalore

Summary

Experienced professional in content moderation and trust & safety in the video streaming and social media industries. Strong problem-solving abilities and proactive approach to new challenges. Recognized for adaptability, creativity, and results-driven mindset. Dedicated to making impactful contributions and driving organizational success.

Overview

6
6
years of professional experience

Work History

Content Review Associate

Aditi Tech Consulting Pvt Ltd
11.2022 - 11.2023
  • Reviewed content and resolved issues within agreed-upon turnaround times and standards of quality.
  • Worked on various trust vertical sensitive contents including scams, fraud, Terrorism, Extreme Violence, Adult, Illegal sales, Hate and free speech, Harassment, malware, Phishing Money & commercial scams, etc.
  • Responded to user review inquiries with high quality, speed, empathy and accuracy.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Researched topics to create accurate and engaging content.
  • Worked on Profiles to remove restrictions.
  • Remained neutral and reviewed work as defined by policies and procedures and kept personal bias and opinions aside.
  • Investigated and resolved issues regarding content reported for account support and safety.

Advisor I - Transaction Processing

Concentrix
07.2021 - 02.2022
  • Reviewed Android app to ensure compliance with client standards.
  • Evaluated app interfaces for adherence to compliance policies.
  • Reviewed app contents for sensitive contents (Image,Video,Text) and took action according to policy guidelines.
  • Guarantee user safety in platform applications.
  • Conducted thorough reviews of apps for prohibited content.
  • Processed client updates to ensure efficient transaction handling.
  • Evaluated app interfaces to optimize content accessibility.

Senior Process Associate

Wipro limited
02.2018 - 02.2021
  • Reviewed flagged content to maintain client standards.
  • Reviewed diverse policy queues for inappropriate and harmful content.
  • Identified and categorized content violations, delivering comprehensive violation reports
  • Analyzed operational workflows to enhance business efficiency and productivity..
  • Consistently secured high marks in quality reviews
  • Enhanced client communication regarding project progress.
  • Led pilot team in creating efficient queue management processes.
  • Conducted training sessions on policy guidelines and case resolution techniques.
  • Contributed to review meetings with valuable feedback and process optimization suggestions.
  • Oversaw process documentation for departmental consistency.

Education

Electronics and Communication Engineering -

SACS MAVMM Engineering College
11.2015

Skills

  • Content review
  • Content moderation
  • Policy guidelines
  • Decision making
  • Logical observation
  • Content curation
  • Social media monitoring
  • Strong attention to detail
  • Web content management
  • Social media management

Hobbies and Interests

  • Entertaining with magical tricks.
  • Researching on Conspiracy theories.

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Telugu
Intermediate (B1)

Timeline

Content Review Associate

Aditi Tech Consulting Pvt Ltd
11.2022 - 11.2023

Advisor I - Transaction Processing

Concentrix
07.2021 - 02.2022

Senior Process Associate

Wipro limited
02.2018 - 02.2021

Electronics and Communication Engineering -

SACS MAVMM Engineering College

Similar Profiles

CREATE PROFILE
GOPINATH S