Gopinath Elumalai
Bengaluru
Summary
Experienced with managing delivery operations, ensuring streamlined logistics and efficient service. Utilizes strategic planning and resource management to optimize workflow and meet business objectives. Track record of fostering team collaboration and adapting to dynamic operational needs.
Overview
10
10
years of professional experience
Work History
Head of Delivery Operations & Marketing
Karpagavriksha Farms & Foods Pvt Ltd
06.2024 - 01.2025
- Managed a team of drivers, ensuring timely deliveries and high levels of customer satisfaction.
- Established contingency plans for potential disruptions such as inclement weather or vehicle breakdowns.
- Maintained open lines of communication between drivers and dispatchers to optimize routing decisions based on real-time traffic conditions.
- Enhanced delivery efficiency by streamlining operations and implementing process improvements.
- Coordinated closely with warehouse personnel to streamline packing processes and minimize delays in order processing.
- Led development and execution of comprehensive marketing strategies across multiple channels.
- Directed cross-functional teams to enhance brand visibility and engagement initiatives.
- Analyzed market trends to inform strategic planning and optimize marketing campaigns.
Brand Ambassador
Akshayakalapa farms & foods pvt ltd
01.2024 - 06.2024
- Engaged customers through product demonstrations and promotional events.
- Collected customer feedback to improve brand visibility and engagement.
- Conversed with customers to share information about products and services.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Educated team members on brand standards and product knowledge.
- Coordinated promotional events to enhance brand visibility and customer interaction.
- Identified new opportunities for expanding the company's reach through partnerships or collaborations.
- Managed relationships with third-party vendors and suppliers for promotional materials.
SPOC Incharge
Akshayakalapa farms & foods pvt ltd
04.2021 - 01.2024
- Led cross-functional teams to ensure timely project delivery and stakeholder satisfaction.
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Managed performance issues with delivery team members.
- Coordinated with customers to plan efficient or special deliveries.
- Monitored staff and organization of delivery department.
- Collaborated with technical staff from other departments in order resolve complex problems quickly.
- Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
SPOC Incharge
Akshayakalapa farms & foods pvt ltd
06.2019 - 03.2021
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed daily delivery schedules for optimal route efficiency.
- Coordinated communication between drivers and warehouse teams.
- Oversaw inventory management and tracking systems for deliveries.
- Scheduled pickups and deliveries based on customer needs while optimizing routes for cost savings.
- Tracked progress of shipments using GPS systems or other tracking methods.
- Resolved customer complaints regarding delays or missed deliveries promptly and professionally.
- Oversaw the hiring and training process for new drivers ensuring they met all necessary qualifications.
- Coordinated with customers to plan efficient or special deliveries.
Vending Machine Technician
delectable techonologies pvt ltd
09.2019 - 10.2020
- Installed and maintained vending machines across various locations.
- Conducted regular inspections to ensure proper functionality of machines.
- Provided customer support for machine-related inquiries and issues.
- Troubleshot electrical components of the machine in order to diagnose any potential malfunctions.
- Conducted training sessions for staff members who would be using the equipment.
- Installed new software updates or upgrades onto existing or newly acquired equipment.
Production Trainee
besmak components pvt ltd
05.2015 - 11.2019
- Operated injection molding machines to produce high-quality plastic parts.
- Monitored production processes for compliance with safety and quality standards.
Education
Diploma - Mechanical Engg Diploma In Mechanical Engineering
Sri Venkateswara Polytechnic College Cheyyar
06.2015
Skills
- Attention to detail
- Organization and time management
- Multitasking
- Flexible and adaptable
- Problem-solving
Languages
English
kannada
Tamil
Timeline
Head of Delivery Operations & Marketing
Karpagavriksha Farms & Foods Pvt Ltd
06.2024 - 01.2025
Brand Ambassador
Akshayakalapa farms & foods pvt ltd
01.2024 - 06.2024
SPOC Incharge
Akshayakalapa farms & foods pvt ltd
04.2021 - 01.2024
Vending Machine Technician
delectable techonologies pvt ltd
09.2019 - 10.2020
SPOC Incharge
Akshayakalapa farms & foods pvt ltd
06.2019 - 03.2021
Production Trainee
besmak components pvt ltd
05.2015 - 11.2019
Diploma - Mechanical Engg Diploma In Mechanical Engineering
Sri Venkateswara Polytechnic College Cheyyar