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Summary
Overview
Work History
Education
Certification
Skills
Websites
Accomplishments
Work Availability
Software
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Timeline
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Gopinath K
Open To Work

Gopinath K

Associate Director
Chennai,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Director of OperationsAssociate Vice PresidentAssociate Director of OperationsVice PresidentBusiness Excellence Manager

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Chennai, TN, INBengaluru, KAKochi, KLTrivandrum, KL
Open to relocation: Yes

Salary Range

4500000/yr - 6000000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing

Summary

Seasoned Business Process Improvement and Operational Excellence leader with 22 years of experience driving transformation, automation, and efficiency across fin-tech, finance, and B2B organizations. Proven record of delivering cost avoidance, FTE reductions through automation/API integrations, and 25% efficiency gains positively impacting P&L margins. Certified Lean Six Sigma Black Belt with expertise in DMAIC, Kaizen, Agile/Waterfall, and advanced analytics (Power BI). Strong leadership presence with the ability to influence executives, build scalable processes, and elevate operational standards through innovation and continuous improvement.

Overview

22
22
years of professional experience

Work History

Associate Director Business Process Improvement

Chargeback Gurus
Chennai, Tamil Nadu
08.2025 - Current
  • Reduced 4 FTEs by implementing API integrations between Merchant CRM and processor portals (Chase,
    Fiserv, AMEX, Discover).
    ● Delivered $1.2M cost avoidance through automation-driven reconciliations and streamlined financial
    processes.
    ● Deployed RPA-based bots to replace 6 FTEs in manual chargeback contesting, improving accuracy and
    turnaround time.
    ● Spearheaded AHT reduction projects, improving overall efficiencies by 25% and positively impacting
    contribution margin in the P&L.
    ● Built and deployed real-time performance dashboards (Power BI) and defined KPIs to enhance visibility
    and leadership decision-making.
    ● Led enterprise-wide process transformation initiatives using Lean Six Sigma, DMAIC, and Kaizen methodologies to drive operational excellence.
    ● Designed and standardized SOPs, RACI matrices, and governance models ensuring compliance,
    scalability, and accountability across global teams.
    ● Directed cross-functional programs end-to-end, managing scope, risks, and KPIs to deliver projects ontime and within budget.
    ● Championed stakeholder engagement and change management initiatives, acting as BPI SPOC for top client and ensuring seamless adoption of new processes.
    ● Ensured compliance with GDPR, SOC, PCI frameworks while proactively mitigating operational risks through control validation and process safeguards.

Senior Manager, Finance & Accounting Services

QX Global Group
Ahmedabad, Gujarat
12.2021 - 08.2025
  • Transitioned 40 sites and increased revenue by INR 2.88 Crores in 9 months.
  • Created organizational structures to improve accounts payable function carried over by Onsite Team.
  • Managed regular finance SLA tracking of 70 onsite properties and headquarters expenses.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Spearheaded expansion strategies to increase business market share.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.

Operations Delivery Manager

IQ Backoffice India Pvt Ltd
Chennai
03.2015 - 11.2021
  • Transitioned 12 US based clients in last six years for Accounts Payable process.
  • Gathered requirements from Operations team, defined scopes in line with existing client models, allocated resources and established schedules meeting until go-live.
  • Maintained project schedules by managing timelines and making proactive adjustments.
  • Reduced 20% of cost by recommending automation, cross training, TPFTE improvement and other similar initiatives.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Identified innovative and automated approaches using excel and other technologies like OCR, BRE to routine tasks, making suggestions that were widely received.
  • Build close rapport with key internal stakeholders like Client Services, Manila Contact center, Implementation team in US and Clients POCs.
  • Setup metric deliverables (SLAs and KPIs) and report effectively to ensure visibility and achievement of goals from day 1 of go-live.

Transaction Quality and Validation Specialist

Scope International India Pvt Ltd
Chennai
06.2014 - 03.2015
  • Implementation of fool proof controls in KPI Reports, P&L reviews, Dashboards, etc., through MS Excel advanced formulae.
  • Managed over 350 FSSC key metric reports with validation and control checks.
  • Developed error free reports using excel tools which had honored highest award in Standard Chartered Bank.
  • Led risk and compliance assessment meetings and supporting commentary.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Team Leader - Global Credit and Collections (O2C)

Flextronics Technologies India Pvt Ltd.
Chennai
04.2009 - 06.2014
  • Performed risk of credit worthiness of 2100 customers across all regions and 30 countries and setting up realistic credit limits of up to $5M
  • Delivering detailed financial statement analysis to Global Credit Committee.
  • Managing customer exposure and reduce Accounts Receivable past due to less than15 days.
  • Implemented lean six sigma tools and techniques to improve review score, error reduction and TAT.

Sr Operations Executive - Credit and Collections

Dun & Bradstreet
Chennai
04.2005 - 03.2009
  • Prepared more than 10, 000 D&B credit review reports by detailed Financial Statement Analysis for 650 SME & SSI units located in PAN INDIA.
  • Assigning Credit Rating and limit based on financial strength and credit worthiness.
  • Conducting Management Discussions with Top Management of client. Actively listened to customers CFOs' confirming full understanding of their SWOT.
  • Worked closely with Contact Centre teams to maintain optimum levels of communication to effectively and efficiently complete projects.

Education

MBA - Banking & Finance

Alagappa University
Chennai, TN
2009

B.Com -

Hindu College (University of Madras)
Chennai, TN
2003

12th Std -

Vijayantha Mat.Hr.Sec.School
Chennai, TN
2000

10th Std - General Studies

Ordinance Clothing Factory School (CBSE)
Chennai, TN
1998

Certification

Certified Project Management Professional from PMI

Certified Six Sigma Blackbelt from MSME

Certified UIPath on COE Module

Certified KYP.ai on Orchestration and Administration

Skills

  • F&A Transformation
  • Project Management (PMP)
  • Cost Reduction Strategies
  • Risk Mitigation Planning
  • Agile & Watefall Methodology
  • Six Sigma Black Belt Certified
  • Driving AI Automation and Adoption
  • Business Process Improvement
  • Process Excellence
  • Service Delivery Management

Websites

Accomplishments

▪ Star Individual Contributor Award from Flextronics in 2010

▪ Six Sigma Contest Award from Flextronics in 2012

▪ Business Excellence Award from Scope International in 2014

▪ Annual Leadership Excellence Award from IQBO in 2017

▪ Best Business Partner Award from IQBO in 2018

▪ Best Manager Award from QX Global Group in 2022

▪ Platinum Cash Award of £500 from the Client in QX Global Group in 2023

▪ Annual Kaizen Award from QX Global Group in 2023

▪ Prism Sphere (Public Speaker) recognition from QX Global Group in 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Suites

PowerBI

Microsoft VISIO

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Associate Director Business Process Improvement

Chargeback Gurus
08.2025 - Current

Senior Manager, Finance & Accounting Services

QX Global Group
12.2021 - 08.2025

Operations Delivery Manager

IQ Backoffice India Pvt Ltd
03.2015 - 11.2021

Transaction Quality and Validation Specialist

Scope International India Pvt Ltd
06.2014 - 03.2015

Team Leader - Global Credit and Collections (O2C)

Flextronics Technologies India Pvt Ltd.
04.2009 - 06.2014

Sr Operations Executive - Credit and Collections

Dun & Bradstreet
04.2005 - 03.2009

10th Std - General Studies

Ordinance Clothing Factory School (CBSE)

12th Std -

Vijayantha Mat.Hr.Sec.School

B.Com -

Hindu College (University of Madras)

MBA - Banking & Finance

Alagappa University

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Gopinath KAssociate Director