GOPIRAJ N
Karur
Summary
To obtain a position that will enable to use strong organizational skills, technical background and ability to work well with people and to use skills in the best possible way for achieving the company’s goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Associate Manager
Cognizant Technology Solutions
Chennai
07.2021 - Current
- Enhanced client satisfaction through consistent communication, timely deliverables, and attention to detail.
- Cultivated strong relationships with key stakeholders, fostering collaboration and open communication.
- Managing 1400+ (Retail stores and Distribution Centers, Data Centers)
- Optimized resource allocation by creating detailed project scopes, budgets, timelines, and staffing plans.
- Led cross-functional teams to successfully complete projects within budget and on schedule.
- Championed change management efforts during organizational restructuring periods.
- Reduced operational costs through continuous process improvements, waste elimination initiatives.
- Implemented cost-saving measures by identifying inefficiencies and reallocating resources as needed.
- Mentored junior associates in best practices for project management, client relations, and professional development.
- Assisted in talent acquisition efforts by participating in interviews, assessing candidate qualifications.
- Streamlined internal processes by introducing automation tools and technology solutions.
- Onboarded new employees with training and new hire documentation.
- Increased team efficiency by implementing streamlined processes and workflows for project management.
- Maintained professional, organized, and safe environment for employees
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
Senior Network Administrator
TechEra IT Consulting Pvt Ltd
Chennai
08.2020 - 06.2021
- Handled 50+ sites Globally along with 3 different data centers
- Implemented capacity planning measures, anticipating future growth demands and proactively updating equipment as needed.
- Championed change management efforts related to technology updates or policy revisions, facilitating smooth transitions throughout organization.
- Reduced downtime by effectively troubleshooting and resolving complex network issues.
- Optimized network efficiency with design and deployment of enterprise-wide infrastructure upgrades.
- Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
- Monitored system logs regularly, identifying potential threats or vulnerabilities before they could impact critical operations.
- Streamlined processes, automating routine tasks to improve overall productivity within IT department.
- Led training sessions for junior staff members, fostering strong team-oriented atmosphere conducive to professional development and knowledge-sharing practices
Network DATA Admin
Tata Consultancy Services
Chennai
02.2018 - 11.2019
- Managed 110+ manufacturing plants
- Collaborated with cross-functional teams to design and deploy secure data networks for various clients.
- Streamlined network operations by integrating and configuring routers, switches, and firewalls.
- Troubleshot complex network issues, improving system reliability and user satisfaction.
- Performed capacity planning for data networks to accommodate future growth projections while minimizing costs.
- Standardized documentation processes to improve consistency across organization's networking projects
- Optimized traffic flow with efficient routing policies, reducing latency and increasing bandwidth utilization
- Managed vendor relationships effectively, negotiating favorable terms on equipment purchases while leveraging technical expertise to drive optimal performance
Project Engineer
Wipro Technologies
Chennai
11.2012 - 02.2018
- Managed 100+ manufacturing sites
- 100+ router & switch upgrades monthly
- Vendor Coordination & ISP follow up's on outage and Circuit implementation
- Spearheaded process improvements within engineering department, leading to more efficient workflows across teams.
- Improved communication among stakeholders through regular updates and meetings.
- Conducted thorough feasibility studies before initiating projects, avoiding costly delays or cancellations later on.
- Optimized resource allocation to maximize productivity while adhering to budget constraints.
Education
B.E Mechanical Engineering -
M Kumarasamy College of Engineering
Karur 09.2008 - 05.2012
12th Matric Board -
Cheran Matric Higher Secondary School
Karur 06.2006 - 04.2008
10th Matric -
Cheran Matric Higher Secondary School
Karur 06.2005 - 04.2006
Skills
Operations Management
Corporate Governance
Performance Management
Project Management
Expectation setting
Performance Evaluations
Customer Relationship Management (CRM)
Project management experience
Network Monitoring Tools Proficiency
Switching Technologies Proficiency
Wireless Networking Management
ITIL Framework Understanding
Network Performance Analysis
Network Maintenance and Repair
Network Documentation Development
Availability
Available to WORK IN SHIFTS & 24/7
Personal Information
- Father's Name: MR. NATARAJAN.C
- Date of Birth: 10/30/90
- Nationality: INDIAN
- Marital Status: Married
Roles And Responsibilities
- Team Leadership - Lead and manage OC team by guidance, support, and mentorship for efficient operations, incident management, and excellent service delivery.
- Incident Management - Oversee the timely and effective resolution of network incidents. Coordinate and prioritize the team's response to incidents, ensuring adherence to defined processes, escalation procedures, and service level agreements (SLAs).
- Documentation and Process Improvement - Develop and maintain standard operating procedures (SOPs), runbooks, and knowledge base articles to ensure consistent and efficient operations. Continuously review and enhance processes, tools, and workflows to improve incident response, reduce mean time to resolution (MTTR), and enhance overall service delivery.
- Stakeholder Communication - Serve as a primary point of contact for stakeholders, including internal teams, clients, and vendors, regarding network-related incidents, changes, and service requests. Communicate effectively and professionally to provide updates, manage expectations, and address concerns or escalations.
- Continuous Improvement - Proactive approach to driving continuous improvement initiatives, process enhancements, and automation to streamline operations, increase efficiency, and optimize network performance
- Managing all the switching and routing stuffs. More over working on switching platform like configuring the switch, Interface configuration, Vlan management, ACL's
- Upgrading the IOS for the devices like Switches, Wireless LAN Controller, Router, Steelhead's
- Troubleshooting the Wireless issue
- Coordinating with ISP on the Link Failures and Major Outages
- Installing new Switches as per the customer requirement & Asset Refreshment on the EOS device
- Taking care of the Incident Management, Change Management and Problem Management of my team
- Participating in the CAB meetings to get approvals on the Moderate and High-risk changes on network environment
Relevant Experience
8 Years
Disclaimer
Hereby I declare that all the above particulars are true as per my Knowledge
Timeline
Senior Associate Manager
Cognizant Technology Solutions
07.2021 - Current
Senior Network Administrator
TechEra IT Consulting Pvt Ltd
08.2020 - 06.2021
Network DATA Admin
Tata Consultancy Services
02.2018 - 11.2019
Project Engineer
Wipro Technologies
11.2012 - 02.2018
B.E Mechanical Engineering -
M Kumarasamy College of Engineering
09.2008 - 05.2012
12th Matric Board -
Cheran Matric Higher Secondary School
06.2006 - 04.2008
10th Matric -
Cheran Matric Higher Secondary School
06.2005 - 04.2006