Gopi Venkata Raghuram Ramapragada
Senior Digital Transformation Consultant
Hyderabad
Summary
RAGHURAM RGV Learning enthusiastic with more than 6 years of experience in Instructional Designing, visualizing, and generating content for various e-Learning projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR DIGITSL TRANSFORMATION CONSULTANT
Darwinbox Digital Solutions Private Limited
Hyderabad
03.2022 - Current
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
SENIOR CONTENT SPECIALIST
ZENOTI
Hyderabad
03.2018 - 11.2022
- Developed eLearning videos using the Successive Approximation Model (SAM) and Bloom's Taxonomy of Learning
- Developed over 20 hours of SCORM a week ahead of the deadline
- Administrated and maintained the LMS (Northpass) in ensuring a seamless experience for users.
- Reviewed and provided feedback on the videos created by our Vendor (Ansource).
- Fixed all the issues raised by the Customers and Product Specialists related to the Zenoti University Configuration.
- Developed process videos that are embedded in the help articles.
- Conducted training sessions on how to create process videos using Adobe Captivate.
- Developed a user guide and assessment for the team members on WalkMe and conducted trainings.
- Designed Digital Adoption Platform (DAP) solutions to announce the new release features, run campaigns, and reducing support tickets, etc.
- Worked on creating quality WalkMe solutions which improves the digital adoption of the product which enhances day to day usability for end users.
- Created multiple solutions every quarter as per the requests received from the Product Managers, Directors, and Vice Presidents.
- Identified a working process and roadmap for the WalkMe product.
- Handled end to end process for change requests including - Requirement gathering from requestors, Development of solutions, Documentation of solution and maintenance of stories, Review, testing support and deployment of solution to developer/testing environments.
- Proactively collaborated with QA in the testing process to identify and resolve any requirement gaps that would have lead to defects further down the development cycle.
- Proactively worked on providing solutions to run campaigns which resulted in revenue generation.
- Designed the Zenoti University landing page SOP.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
TECHNICAL WRITER/ INSTRUCTIONAL DESIGNER
AuthorTech
Hyderabad
03.2016 - 03.2018
- Create/update Technical manuals, User manuals, and Installation guides using Documentation Development Life Cycle (DDLC)
- Created storyboards, Lesson plans, learning content development, Learning exercises design, and Assessment design
- Create engaging learning activities and compelling course content
- Create and administer quizzes based on the training imparted to check learner comprehension.
Education
Bachelor of Science - Computer Science (IT)
Madhurai Kamraj University
Madhurai 01.2015 - 11.2017
Skills
Core competencies includeExperience in developing scenario-based online lessons, assessments, demos, and interactive software simulations with Adobe Captivate, WalkMe, and Articulate Storyline 360Experience in developing and designing employee and customer training programsExperience in working with Learning Management SystemsExperience with a variety of instructional design models (ADDIE, SAM, etc)Skilled in written and oral communication, collaboration with SMEsChunking content for improved comprehension, AKA Information MappingDemonstrated ability to lead multiple projects in a fluid environmentSkillsProgrammingHTML, CSS, JavaScriptTools: MS Office Suite, Intercom, JIRA, Confluence, PaligoAdobe: Photoshop, After Effects Premiere Pro and Elements, Captivate, RoboHelp, FrameMakerAutodesk: 3Ds Max, MayaLMS: Northpass, Litmos, Docebo
Other: Eyeon Fusion, CorelDraw, Articulate, WalkMe, and Pendo
TechSmith: Camtasia, SnagitQuote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
SENIOR DIGITSL TRANSFORMATION CONSULTANT
Darwinbox Digital Solutions Private Limited
03.2022 - Current
SENIOR CONTENT SPECIALIST
ZENOTI
03.2018 - 11.2022
TECHNICAL WRITER/ INSTRUCTIONAL DESIGNER
AuthorTech
03.2016 - 03.2018
Bachelor of Science - Computer Science (IT)
Madhurai Kamraj University
01.2015 - 11.2017