Gopi Venkata Raghuram Ramapragada
Senior Digital Transformation Consultant
Hyderabad
Summary
RAGHURAM RGV Learning enthusiastic with more than 6 years of experience in Instructional Designing, visualizing, and generating content for various e-Learning projects. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
SENIOR DIGITSL TRANSFORMATION CONSULTANT
Darwinbox Digital Solutions Private Limited
Hyderabad
03.2022 - Current
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
SENIOR CONTENT SPECIALIST
ZENOTI
Hyderabad
03.2018 - 11.2022
- Developed eLearning videos using the Successive Approximation Model (SAM) and Bloom's Taxonomy of Learning
- Developed over 20 hours of SCORM a week ahead of the deadline
- Administrated and maintained the LMS (Northpass) in ensuring a seamless experience for users.
- Reviewed and provided feedback on the videos created by our Vendor (Ansource).
- Fixed all the issues raised by the Customers and Product Specialists related to the Zenoti University Configuration.
- Developed process videos that are embedded in the help articles.
- Conducted training sessions on how to create process videos using Adobe Captivate.
- Developed a user guide and assessment for the team members on WalkMe and conducted trainings.
- Designed Digital Adoption Platform (DAP) solutions to announce the new release features, run campaigns, and reducing support tickets, etc.
- Worked on creating quality WalkMe solutions which improves the digital adoption of the product which enhances day to day usability for end users.
- Created multiple solutions every quarter as per the requests received from the Product Managers, Directors, and Vice Presidents.
- Identified a working process and roadmap for the WalkMe product.
- Handled end to end process for change requests including - Requirement gathering from requestors, Development of solutions, Documentation of solution and maintenance of stories, Review, testing support and deployment of solution to developer/testing environments.
- Proactively collaborated with QA in the testing process to identify and resolve any requirement gaps that would have lead to defects further down the development cycle.
- Proactively worked on providing solutions to run campaigns which resulted in revenue generation.
- Designed the Zenoti University landing page SOP.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
TECHNICAL WRITER/ INSTRUCTIONAL DESIGNER
AuthorTech
Hyderabad
03.2016 - 03.2018
- Create/update Technical manuals, User manuals, and Installation guides using Documentation Development Life Cycle (DDLC)
- Created storyboards, Lesson plans, learning content development, Learning exercises design, and Assessment design
- Create engaging learning activities and compelling course content
- Create and administer quizzes based on the training imparted to check learner comprehension.
Education
Bachelor of Science - Computer Science (IT)
Madhurai Kamraj University
Madhurai 01.2015 - 11.2017
Skills
Core competencies includeundefined
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
SENIOR DIGITSL TRANSFORMATION CONSULTANT
Darwinbox Digital Solutions Private Limited
03.2022 - Current
SENIOR CONTENT SPECIALIST
ZENOTI
03.2018 - 11.2022
TECHNICAL WRITER/ INSTRUCTIONAL DESIGNER
AuthorTech
03.2016 - 03.2018
Bachelor of Science - Computer Science (IT)
Madhurai Kamraj University
01.2015 - 11.2017
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