Summary
Overview
Work History
Education
Certification
Executive Digest
Proficiency Forte
System Administration - Experience
Network Management - Experience
Ibm Tivoli Monitoring Administrator - Experience
Ibm Tivoli Endpoint Manager Administrator - Experience
Technical Support - Responsibilities
Organisational Experience
Projects Executed
Personal Information
Timeline
Generic
GORA BHATTACHARJEE

GORA BHATTACHARJEE

Infrastructure Specialist
KOLKATA,WEST BENGAL

Summary

Seeking assignments in IT industry Driven Systems Administrator with [Number] years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

25
25
years of professional experience
6
6
Certifications
1
1
Language

Work History

Infrastructure Specialist

IBM India Pvt Ltd (Kolkata)
06.2018 - 10.2023
  • Deputed as a technical leading role of Infrastructure specialist, responsible for CMOD and ICCSAP application administration.

AO Team Lead Munich

IBM India Pvt Ltd (Chennai)
01.2017 - 06.2018
  • Led the AO team and provided technical support for custom-made applications and IIS maintenance.

Windows Admin

IBM India Pvt Ltd
NEW DELHI, DELHI
03.2016 - 03.2017
  • Responsible for Windows administration and management.

Consultant

Microland Limited
06.2015 - 02.2016
  • Managed servers via Tivoli Endpoint Manager (BigFix) and provided technical support.

Senior System Engineer

Sify Technologies Limited
03.2012 - 06.2015
  • Managed IT infrastructure operations for Chhattisgarh State Data Centre.

System Administrator

J.N.V., Under Govt. of India, MHRD
12.2002 - 07.2007
  • Managed LAN and WAN for 41 Institutes in North-East under Smart School Project.

Faculty cum System Administrator

Tata InfoTech, A.T.C.
03.2002 - 11.2002
  • Installed and maintained servers for SIPARD and trained state employees in different subjects for Computer Literacy Program.

Technical Customer Service Engineer

Akal Computers
01.2000 - 02.2002
  • Provided technical customer service for Akal Computers.

Trainee Hardware Engineer

RIT
10.1998 - 04.1999
  • Worked as a trainee hardware engineer at RIT.

Education

B.E. (Electrical) -

Tripura Engineering College, Tripura University

Certification

Microsoft Certified: Azure Administrator Associate, 2023-01-01, 2023-12-31

Executive Digest

A competent professional with over 18 years of rich experience in IT Infrastructure Management, System Administration, IT Network Management on multi-platforms. Experience in system administration on Active Directory, UNIX, Linux, Windows NT/2000/2003/2008, VMWare, Citrix, MS Exchange Server as well as DBA. Documented success of launching and driving new IT initiatives, re-designing IT infrastructures as well as setting up & running Data Centres. Rich experience in installation & configuration of all flavors of Linux. Rich architectural experience in Tivoli Endpoint Manager (BigFix). Rich experience patching in Windows, Linux, Unix, AIX, HP Unix OS platform. Rich architectural experience in Vmware Infrastructure, Citrix XenDesktop, XenApp, provisioning services. Rich experience in installation, configuration, and administration of Microsoft Forefront Identity Manager. Infrastructure solution using VMWare VI3 for server consolidation, to improve performance and availability of the systems. Skilled in carrying out complete planning & implementation, networking and maintenance; adept in evaluating technology as well as meeting company requirements without compromising on the quality. Rich experience in installing, configuring & managing Virtual Infrastructure in both VMWare and Citrix including VMware ESX Servers, Virtual Centre Servers, Citrix XenServers and Citrix XenCenter, Citrix XenApp, Citrix XenDesktop. Well versed with Open filer SAN/NAS with shared file-systems and dedicated hardware load balancing. Holds the distinction of successfully implementing IT infrastructure for 5 Universities in virtual Platform as well as virtual platform in Data Center at Raipur for cloud infrastructure. Proven abilities in planning / implementing support functions using IT as business tool; Proven skills in installation & configuration of: Windows /Linux Servers/ Citrix Xen Server/ Vmware ESX, ESXi/ Citrix XenApp, Citrix XenDesktop. Active Directory. IBM Tivoli in Linux Environment. Possess excellent communication, analytical and troubleshooting skills. Strong technical background with a proven track record of delivering outstanding customer satisfaction.

Proficiency Forte

Office XP, 2003, MS Project 2000, Outlook 98/2000/2003, Netscape, FrontPage 2000/2002, Outlook Web Access 5.5/2000/2003, Visio 2003, Exchange Server 5.5/2000/2003/2007/2012, IIS 5.0 & 6.0, Windows NT Server Tools, Active Directory 2000/2003, Windows 2000 Performance Monitor, Remote Desk Control, MS-DOS, MS Windows 3.1, MS Windows 95, 98, ME, Windows XP Pro, NT 4.0, 2000 Professional/Server, Windows 2003, 2008, 2016 Server, SuSE Linux, RedHat Linux, UNIX, FreeBSD, Sun Solaris 10, BASIC, FORTRAN, C, C++, VB, VB.Net, PL/SQL, HTML, DHTML, XML, VB-Scripts, UNIX Shell Scripting, Windows Power Shell Scripting, SQL, Oracle, MS-Access, SuSE Linux, RedHat Linux, UNIX, FreeBSD, Sun Solaris10, Win 2000/2003/2008 & MS Exchange Server 2007/2012, Win XP, VMWare, Citrix, AD, LDAP, NFS, NIS, FTP, IIS, SAMBA, DHCP, DNS, TFTP, LAN, WAN, Installation and configuration of Routers, Switches, Assessing IT requirements of the organisation in terms of software, hardware and other peripherals/products, and handling procurement of the same., Discovering IT Device assets via ITNM tools and deploying ITM Agents on servers., Delivering IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process and technology and information perspectives of providing business solutions within the IT infrastructure., Providing end-to-end capabilities to ensure flexible delivery and support that meet client-specific needs and business strategy., Involved in Disaster Recovery Planning and implementation for large infrastructure in a global environment., Developing Business Continuity Plans, Procedures, SLAs and Service Standards for driving Business Service Excellence., Executing Change Management requests as per the time schedule without any flaws.

System Administration - Experience

  • Windows 2008/2012/2016, Linux, MS Exchange Server 2012, Vmware, Citrix, SCCM 2012, Qradar under Linux Environment, Antivirus Trend Micro under Windows & Linux Environment / Citrix Xen Servers, Steering installation and administration of Windows 2008/2012/2016, Linux, MS Exchange Server 2012, Vmware, Citrix, SCCM 2012, Qradar under Linux Environment, Antivirus Trend Micro under Windows & Linux Environment / Citrix Xen Servers in multi-hardware-platform environment.
  • Windows family Operating Systems (Microsoft Exchange Server ver 2000, 2003, 2007) Server & Client machines and Active Directory (User Accounts & Groups), Overseeing installation, configuration & troubleshooting of Windows family Operating Systems (Microsoft Exchange Server ver 2000, 2003, 2007) Server & Client machines and Active Directory (User Accounts & Groups).
  • Citrix XenApp, Citrix XenDesktop, Overseeing installation, configuration & troubleshooting of Citrix XenApp, Citrix XenDesktop
  • VMware Virtual Centre Server, Administering VMware Virtual Centre Server; creating and managing VMware cluster.
  • MS windows network services workstations, PCs, servers, printers & peripherals; migrating and configuring network client workstations, managing local & domain wide groups, Installing servers MS windows network services workstations, PCs, servers, printers & peripherals; migrating and configuring network client workstations, managing local & domain wide groups.
  • Active Directory, Adding Windows and Linux systems into Active Directory; creating Domain & Group Policy.
  • Backup strategy for sites, Designing backup strategy for sites and ensuring scheduled / unscheduled backups as per plan.
  • Network and data communication hardware and software environment, Installing and maintaining network and data communication hardware and software environment.
  • Windows Cluster and SQL Cluster, Installation windows Cluster and SQL Cluster
  • Antivirus in windows and Linux Servers, Installation of Antivirus in windows and Linux Servers
  • Citrix XenServer for cloud infrastructure, Installation & configuration of virtual environment in Citrix Xen Server for cloud infrastructure.
  • Microsoft Forefront Identity Manager 2010, Installation, configuration and administration of Microsoft Forefront Identity Manager 2010
  • Citrix XenApp, Citrix Desktop, Installation & configuration and Administration of Citrix XenApp, Citrix Desktop

Network Management - Experience

  • Planning, designing, installing and configuring LAN/WAN as per organizational requirements; configuring network protocols, DNS, WINS, DHCP and RRAS; handling networking issues and troubleshooting of Router, Switches, Hubs, Modems, etc., hubs, modems and other networking devices.
  • Handling the installing, upgrading, updating, patch management, configuration and management of Network servers via SCCM 2012 / Tivoli Endpoint Manager (TEM)
  • Responsible for setting up Linux server with disk quotas for users; partitioning of Linux using DISKDRUID, FDISK and RAID options.
  • Troubleshooting networking problems to ensure minimum downtime & maximum availability of network.
  • Supporting the IP network architecture with proper understanding of design, allotment of IPs and periodic review of the same.

Ibm Tivoli Monitoring Administrator - Experience

  • Implement and Manage an Enterprise IBM Tivoli Monitoring Infrastructure with ITCAM for Application Diagnostics for Web Sphere, ITCAM for Transactions & Linux/Windows Log Agent.
  • Configured & Administer an Enterprise monitoring agents on different platforms i.e. (Linux, Windows).
  • Monitoring and troubleshooting servers via Tivoli tools.
  • Undertook patch management via Tivoli Endpoint Management (TEM) tool Identify & troubleshooting problems.
  • Reporting (TCR) and documenting all implementation and monitoring activities.

Ibm Tivoli Endpoint Manager Administrator - Experience

  • Patch management - Patching different OS Like windows, Linux, Unix, HP Unix, AIX etc.
  • Software Deployment - Software deployment in Windows Boxes, Software deployment via RPM deployment in Linux boxes
  • OS deployment - Windows OS deployment
  • Software Usage Analysis - A metering system via which we use to monitor software usages from different vendors
  • Automation - Automation of servers via automation domain of TEM

Technical Support - Responsibilities

Addressing performance bottlenecks and ensuring maximum uptime for the IT infrastructure. Extended technical support on Systems, Network Problems, Application Software & Hardware troubleshooting. Delivered end-user support as help desk and ensured faster recovery of system failures.

Organisational Experience

  • IBM India Pvt Ltd, Windows Admin, 03/07/16
  • IBM India Pvt Ltd (Chennai), AO Team Lead Munich, 01/2017, 06/2018
  • IBM India Pvt Ltd (Kolkata), Infrastructure Specialist, 06/2018, 10/2023
  • Microland Limited, Consultant, 06/2015, 02/2016
  • Sify Technologies Limited, Senior System Engineer, 03/2012, 06/2015
  • J.N.V., Under Govt. of India, MHRD, Faculty cum System Administrator, 12/2002, 07/2007
  • Tata InfoTech, A.T.C., Faculty cum System Administrator, 03/2002, 11/2002
  • Akal Computers, Technical Customer Service Engineer, 01/2000, 02/2002
  • RIT, Trainee Hardware Engineer, 10/1998, 04/1999

Projects Executed

  • ICFAI University Management System, ICFAI, Windows NT/98, VB / VB.Net, SQL Server 2000, 10, 1 year, The project developed for the management of ICFAI University, Tripura provided features like Library Management, Employee Management, Student Management, Asset Management, and System Management.
  • Conversion of Physical Servers to Virtual Server under ESX Server, 16, 6 months, The project is aimed at virtualization of physical servers in 5 Universities of ICFAI University in North East base station at Agartala.
  • NVS Information System, NVS, Windows 2000 / XP, VB6, SQL Server 2000, 10, 1 year and 6 months, The project was developed for NVS and consisted of NVS account management, student enrollment, attendance, payment record, bills, employee records, payroll management, asset tracking, and report generation.
  • Student Information and Billing System, SIPARD, Windows 98, VB6, SQL Server 2000, 5, 3 months, The project was developed for student enrollment, attendance, payment record, bills, employee records, payroll management, asset tracking, and report generation for SIPARD.

Personal Information

  • Passport Number: R 8502241
  • Date of Birth: 11/17/72

Timeline

Infrastructure Specialist

IBM India Pvt Ltd (Kolkata)
06.2018 - 10.2023

AO Team Lead Munich

IBM India Pvt Ltd (Chennai)
01.2017 - 06.2018

Windows Admin

IBM India Pvt Ltd
03.2016 - 03.2017

Consultant

Microland Limited
06.2015 - 02.2016

Senior System Engineer

Sify Technologies Limited
03.2012 - 06.2015

System Administrator

J.N.V., Under Govt. of India, MHRD
12.2002 - 07.2007

Faculty cum System Administrator

Tata InfoTech, A.T.C.
03.2002 - 11.2002

Technical Customer Service Engineer

Akal Computers
01.2000 - 02.2002

Trainee Hardware Engineer

RIT
10.1998 - 04.1999

B.E. (Electrical) -

Tripura Engineering College, Tripura University
GORA BHATTACHARJEEInfrastructure Specialist