Office XP, 2003, MS Project 2000, Outlook 98/2000/2003, Netscape, FrontPage 2000/2002, Outlook Web Access 5.5/2000/2003, Visio 2003, Exchange Server 5.5/2000/2003/2007/2012, IIS 5.0 & 6.0, Windows NT Server Tools, Active Directory 2000/2003, Windows 2000 Performance Monitor, Remote Desk Control, MS-DOS, MS Windows 3.1, MS Windows 95, 98, ME, Windows XP Pro, NT 4.0, 2000 Professional/Server, Windows 2003, 2008, 2016 Server, SuSE Linux, RedHat Linux, UNIX, FreeBSD, Sun Solaris 10, BASIC, FORTRAN, C, C++, VB, VB.Net, PL/SQL, HTML, DHTML, XML, VB-Scripts, UNIX Shell Scripting, Windows Power Shell Scripting, SQL, Oracle, MS-Access, SuSE Linux, RedHat Linux, UNIX, FreeBSD, Sun Solaris10, Win 2000/2003/2008 & MS Exchange Server 2007/2012, Win XP, VMWare, Citrix, AD, LDAP, NFS, NIS, FTP, IIS, SAMBA, DHCP, DNS, TFTP, LAN, WAN, Installation and configuration of Routers, Switches, Assessing IT requirements of the organisation in terms of software, hardware and other peripherals/products, and handling procurement of the same., Discovering IT Device assets via ITNM tools and deploying ITM Agents on servers., Delivering IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process and technology and information perspectives of providing business solutions within the IT infrastructure., Providing end-to-end capabilities to ensure flexible delivery and support that meet client-specific needs and business strategy., Involved in Disaster Recovery Planning and implementation for large infrastructure in a global environment., Developing Business Continuity Plans, Procedures, SLAs and Service Standards for driving Business Service Excellence., Executing Change Management requests as per the time schedule without any flaws.