Gordon Matchado
Asst Manager (ePublishing)
Summary
As an Assistant Manager of Production Editorial team in an ePublishing Industry, I bring proven success in directing management initiatives requiring fast-paced execution. I am proactive with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
I have achieved exceptional management techniques through different methods in leadership, planning, organizing, problem solving, people management and rigorous cost control techniques. I am known for enhancing performance through technology upgrade, best practices and improving employee training protocols.
I wish to have an opportunity to revamp processes, procedures, efficiency and product quality that helps budget predictions and engage target audiences.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Straive
Chennai
01.2021 - Current
- Managing a team of 3 TLs with 46 Production Editors
- Experience at working both independently and team-oriented
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established and managed change management processes to fulfill successful project transitions.
- Production review on a day-to-day activity. Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Identifying risk and managing them optimistically from a risk management perspective
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluate and execute any new or existing changes to the Journal workflow management
- Monitoring turnaround times in article and issue publication across teams
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Achieving targets on Issue publication month on month
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Propose new solutions based on feedbacks pertaining to Process and Software upgrade
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Proprietor
Staccato Dubbing Studio
Chennai, Bangalore
06.2019 - 12.2020
- We offer wide range of multilingual voice services for Cartoons, e-learning, movies, corporate videos, advertisements, IVR and other media with the latest technology to create the closest possible match between sight and sound to get unbelievable experience
- Cartoon Dubbing, process of adding new dialogue and other sounds to the sound track of a motion picture that has already been animated
- Translating foreign-language Cartoons into the audience's preferred language
- Editing regional translation/dubbing to match lip movements of the actors in the film/cartoon
- Obtaining high-quality dialogue regardless of the actual conditions that existed during shooting
- Adding sound effects/music to the original sound track to make it livelier.
Senior Project Manager
Apex CoVantage Pvt Ltd
Chennai
06.2014 - 04.2019
- Handling End-to-End projects (from unedited MS to final files to Printer/eBooks deliverables) for Books and Journals in accordance with client requirements
- Monitoring progress, identifying errors, creating logs, escalate and mitigate risks and issues arising to minimize delays and to improve work procedure that will enhance overall team performance and work in accordance with the organizational Quality Standards
- Communicated project plans and progress to key stakeholders and project contributors.
- Resolving project queries and identifying the root cause of any error's through brainstorm methods
- Partnered with project team members to identify and quickly address problems.
- Sending weekly reports to clients based on quality and schedule adherence
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Crafted and maintained project plans and schedules to meet organizational objectives.
- Maintained open communication by presenting regular updates on project status to customers.
- Analyzed project performance data to identify areas of improvement.
Senior E2E Project Manager
Integra Software Services Pvt. Ltd
Pondicherry
07.2012 - 05.2014
- Managed End-to-End process with various book divisions like Business & Economics, Higher Education, Medical Practices, Medial Education and Criminal Justice (Law) with prestigious clients/publishers and authors across U.S, UK, and Spain
- Prepared Project Transmittal, production schedule, cost estimate, preparation of art manuscript and conducting Transmittal meetings with Publishers, Authors, Media, Manufactures and other Vendors
- Achieved project deadlines by coordinating with contractors to manage performance.
- Reviewing copyedited manuscripts and resolving most of the queries before it goes to author for approval
- Developed and initiated projects, managed costs, and monitored performance.
- Planned, designed, and scheduled phases for large projects.
- Tracking projects through individual/overall dashboards for on time delivery and send weekly status reports to client
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Implemented a set of comprehensive tracking processes to monitor Individual project performance
- Monitored project progress, identified risks and took corrective action as needed.
- Directed planning, budgeting, vendor selection and quality assurance efforts
- Defined clear targets and objectives and communicated them to other team members
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
Project Manager
S4 Carlisle Publishing Services Pvt Ltd
Chennai
04.2011 - 06.2012
- Managed full service projects with Authors, Editors and Publisher contacts
- Handled overall production activities including Qualitative & Quantitative targets in accordance with client requirements
- Conducting project launch meet with the production to discuss about the project/schedule/quality and clarifying production queries
- Provide inputs whenever requires to improve work procedure that will enhance overall team performance and work in accordance with the organizations Quality Standards
- Directed all phases of milestones, from Source MS to Printer/eBooks
- Recommended process and systems improvements such as File Management system to track every stage/status of the production process
- Monitored timelines and flagged potential issues to be addressed to client
- Coordinated design meetings and decisions across 6 internal departments and teams.
Project Manager
DiacriTech Technologies Pvt Ltd
Chennai
02.2007 - 04.2011
- Handled books and multimedia content across all educational institutions form K-12, college, STM and trade publishers spanning all continents
- My contact with the publisher is to determine their requirements and their priorities based on the commitments
- Took full responsibility in ensuring all aspects of the production cycle are managed effectively
- Worked with design and production to ensure that all facets of the project sale smoothly
- Met project deadlines without sacrificing build quality or workplace safety.
- Discussing on projects with the Client on proposals and clarifications thereon regarding the projects
- Provide inputs to improve work procedure that will enhance overall team performance & work in accordance with the organizations Quality Standards
- Monitored timelines and flagged potential issues to be addressed.
- Identified plans and resources required to meet project goals and objectives.
- Reported regularly to managers on project budget, progress and technical problems.
Recruitment Manager
Reliable Resource
Chennai
01.2006 - 02.2007
- Business Management through recruiting staffs based on Client requirements
- We build a balanced relationship between Employers and Employee, clarify the roles and responsibilities
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Managed recruitment team and trained and mentored new advisors.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Designed, developed and implemented successful recruitment process to fill more than 200 vacancies each year.
- Fostered positive work environment through comprehensive employee relations program.
- Identifying problems and resolve employment-related disputes through proactive communication
- Providing objectivity
- Customized wording of job profiles, social media techniques and website subscriptions.
- Recruited top talent to maximize profitability.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Customer Relations / Marketing and Sales
Sutherland Technologies Pvt Ltd
Chennai
03.2004 - 12.2005
- Managed sales promotions and marketing strategies on an International customer service calls
- Also, supervised calls to train people on client communication and U.S accent
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Monitored timelines and flagged potential issues to be addressed
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated sales promotions to customers to grow average customer account size by 60%
- Exceeded targeted sales goals by 30%
- Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
- International inbound calling and Sales
- Achieved the Highest Target and Highest Points in Sales among 12 Teams Received appreciation and good feedbacks from customers
- Finally I was nominated to be an acting supervisor on the floor for training people on Client communication and U.S accent.
- Supervised a team of 22 members and offered constructive feedback on their work performance
Operations Manager
Amity Logistics
Chennai, Bangalore, Pondicherry
06.2000 - 02.2004
- Amity Logistics is a Customhouse Clearing and Forwarding Agencies offer clearing, forwarding, customs, shipping, logistics, transportation, cargo and shipping service across India
- Handled operations across Indian for bonded warehousing, freight forwarding, logistics solutions, banking documentations, clearing shipments, customs clearance for freight and ocean services
- Analyzing and approving Customs Worksheet Filing Import/Export bills through Customs Inspecting goods according to the bills produced Allocate and schedule goods to the appropriate Vessel as per the manifest
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Established operational objectives and work plans and delegated assignments to subordinate Managers
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
Education
C, C++, Java, And J2EE - Programming
National Institute of Information Technology (NIIT)
Chennai 01.2006 - 08.2006
BCA - Computer And Information Sciences
University of Madras
Chennai 07.2000 - 04.2003
High School Diploma -
St. Joseph's Anglo Indian Boy's H.S.S
Chennai 06.1997 - 04.1999
Skills
Project Management
Business Development
Staff supervision
Business administration
Strategic planning
Operations management
Employee performance evaluations
Staff Management
Cost Control
Timeline
Assistant Manager
Straive
01.2021 - Current
Proprietor
Staccato Dubbing Studio
06.2019 - 12.2020
Senior Project Manager
Apex CoVantage Pvt Ltd
06.2014 - 04.2019
Senior E2E Project Manager
Integra Software Services Pvt. Ltd
07.2012 - 05.2014
Project Manager
S4 Carlisle Publishing Services Pvt Ltd
04.2011 - 06.2012
Project Manager
DiacriTech Technologies Pvt Ltd
02.2007 - 04.2011
C, C++, Java, And J2EE - Programming
National Institute of Information Technology (NIIT)
01.2006 - 08.2006
Recruitment Manager
Reliable Resource
01.2006 - 02.2007
Customer Relations / Marketing and Sales
Sutherland Technologies Pvt Ltd
03.2004 - 12.2005
BCA - Computer And Information Sciences
University of Madras
07.2000 - 04.2003
Operations Manager
Amity Logistics
06.2000 - 02.2004
High School Diploma -
St. Joseph's Anglo Indian Boy's H.S.S
06.1997 - 04.1999