Gorika Sharma
Employee
Delhi
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
Overview
3
3
years of professional experience
Work History
Associate Customer Support
Tech Mahindra
05.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Analyst
R1RCM
06.2022 - Current
- Worked as a Claim resolution Analyst.
- Understand all state Hospital Indemnity, Cancer ,Accident, Disability, Critical Illness ,Universal Life and Group Term Life Products.
- Maintain knowledge of state mandates, policy guidelines.
- Optimized core processes to improve business performance and operational agility.
- Identified clear connections between policies and business results to eliminate or reduce confusion and achieve goals.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Studied and researched various medical terms as well as software and coding systems.
- Secured confidential patient information from unauthorized access.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Proven ability to learn quickly and adapt to new situations.
Education
10th -
12th - undefined
Graduation (B.COM) - undefined
Skills
Customer Support
Personal Information
- Father's Name: Late shri Laxmikant Sharma
- Date of Birth: 03/14/2000
- Gender: Female
Behavioral Characteristics
- Positive attitude
- Self motivation
- Responsibility
- Ability to work continuously with high energy level
Disclaimer
I declare that the above information is true to the best of my knowledge and belief.
Timeline
Analyst
R1RCM
06.2022 - Current
Associate Customer Support
Tech Mahindra
05.2021 - 05.2022