Summary
Overview
Work History
Education
Skills
Personal Information
Behavioral Characteristics
Disclaimer
Timeline
Generic
Gorika Sharma

Gorika Sharma

Employee
Delhi

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

3
3
years of professional experience

Work History

Associate Customer Support

Tech Mahindra
05.2021 - 05.2022
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Analyst

R1RCM
06.2022 - Current
  • Worked as a Claim resolution Analyst.
  • Understand all state Hospital Indemnity, Cancer ,Accident, Disability, Critical Illness ,Universal Life and Group Term Life Products.
  • Maintain knowledge of state mandates, policy guidelines.
  • Optimized core processes to improve business performance and operational agility.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and achieve goals.
  • Worked with business intelligence software and various reports to glean insights into trends and prospects.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Studied and researched various medical terms as well as software and coding systems.
  • Secured confidential patient information from unauthorized access.
  • Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
  • Proven ability to learn quickly and adapt to new situations.

Education

10th -

12th - undefined

Graduation (B.COM) - undefined

Skills

    Customer Support

undefined

Personal Information

  • Father's Name: Late shri Laxmikant Sharma
  • Date of Birth: 03/14/2000
  • Gender: Female

Behavioral Characteristics

  • Positive attitude
  • Self motivation
  • Responsibility
  • Ability to work continuously with high energy level

Disclaimer

I declare that the above information is true to the best of my knowledge and belief.

Timeline

Analyst

R1RCM
06.2022 - Current

Associate Customer Support

Tech Mahindra
05.2021 - 05.2022

10th -

12th - undefined

Graduation (B.COM) - undefined

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