GORISHA KHURANA
CHANDIGARH
Summary
Proven Sales Customer Support Specialist with comprehensive experience in resolving complex customer issues and driving sales growth. Strengths include robust problem-solving skills, effective communication abilities, and deep knowledge of CRM systems. Notably enhanced client satisfaction rates by delivering exceptional support and building productive relationships in previous roles.
Overview
3
3
years of professional experience
Work History
Sales Customer Support Specialist
RC ITSOFT SOLUTIONS (OPC) PVT. LTD
Mohali
01.2021 - 03.2024
- Contributed ideas for new initiatives designed to enhance sales processes and efficiency.
- Performed data entry tasks accurately and efficiently.
- Updated system with order specifics and customer details, preferences, and billing information.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Strengthened customer retention by offering discount options.
- Handled customer complaints in a professional manner, escalating as needed to ensure resolution.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming phone calls from existing and potential clients in a timely manner.
Education
10TH
DYAL SINGH PUBLIC SCHOOL
KARNAL, HARYANA12TH
PRATAP PUBLIC SCHOOL
KARNAL, HARYANABachelor of Arts -
GOSWAMI GANESH DUTTA SANATAN DHARMA COLLEGE
CHANDIGARH, INDIASkills
- Sales strategies
- Order management
- Customer engagement
- Data analysis
HOBBIES/INTEREST
- Learning new things
- Traveling and exploring new places
- Adventure sports
- Gym
- Listen music
LANGUAGE
- Hindi
- English
- Punjabi
Timeline
Sales Customer Support Specialist
RC ITSOFT SOLUTIONS (OPC) PVT. LTD
01.2021 - 03.2024
10TH
DYAL SINGH PUBLIC SCHOOL
12TH
PRATAP PUBLIC SCHOOL
Bachelor of Arts -
GOSWAMI GANESH DUTTA SANATAN DHARMA COLLEGE