Gosenie Dorvil
Whitestown
Summary
Customer-focused professional with extensive experience in client service, sales support, and team collaboration within fast-paced environments. Proven ability to build strong relationships, resolve issues effectively, and drive revenue through strategic recommendations and personalized customer experiences. Skilled in operations coordination, training team members, and managing high-volume workflows. Seeking to transition into opportunities in customer success, sales support, administration, or operations where strong interpersonal and problem-solving abilities contribute to business growth.
Overview
13
13
years of professional experience
2015
2015
years of post-secondary education
Work History
Server
Eddie Merlot's Prime Aged Beef & Seafood
Indianapolis
11.2025 - Current
- Deliver high-level customer experiences in a fine dining environment focused on service excellence and guest retention.
- Build strong relationships with guests while identifying needs and recommending products to enhance satisfaction and increase sales.
- Coordinate with kitchen and management teams to ensure smooth operations and timely service.
- Manage transactions, billing accuracy, and payment processing through POS systems.
- Resolve customer concerns professionally while maintaining a positive dining experience.
Server/ Bartender
Shooters Waterfront
Fort Lauderdale
05.2020 - 04.2024
- Delivered exceptional customer service in a high-volume waterfront restaurant serving large guest volumes daily.
- Managed customer transactions and billing through POS systems while maintaining cash accuracy.
- Generated revenue through strategic recommendations and upselling techniques.
- Collaborated with team members to ensure efficient operations and customer satisfaction.
- Maintained strong customer relationships resulting in repeat business.
Server/ Bartender
Bahama Breeze Island Grille
Sunrise
01.2017 - 05.2020
- Built lasting relationships with customers and maintained a loyal base of repeat guests.
- Trained new team members on service standards, product knowledge, and operational procedures.
- Maintained organized work areas and efficient service workflows.
- Promoted featured items and specials, contributing to sales performance.
Server/Lead Barista
Doubletree By Hilton
Sunrise
01.2016 - 10.2016
- Provided professional customer support while resolving service concerns in accordance with company policies.
- Managed orders and payments through POS systems while maintaining accuracy.
- Delivered efficient service within a hospitality environment focused on guest satisfaction.
Server Supervisor
Sawgrass Grand Hotel
Sunrise
01.2013 - 12.2015
- Supervised and trained staff to ensure operational efficiency and high service standards.
- Assisted with hiring, onboarding, and mentoring new employees.
- Coordinated team workflows during high-traffic service periods.
- Managed inventory levels and supply ordering.
- Supported revenue growth initiatives through service excellence and guest engagement.
Education
South Plantation High School
Plantation, FLSkills
- Customer Relationship ManagementSales & Revenue GenerationTeam Training & MentorshipConflict ResolutionCash Handling & Payment ProcessingOperations CoordinationWorkflow ManagementInventory & Supply ManagementPOS & Payment SystemsLeadership & Team CollaborationProblem SolvingHigh-Volume Operations
Timeline
Server
Eddie Merlot's Prime Aged Beef & Seafood
11.2025 - Current
Server/ Bartender
Shooters Waterfront
05.2020 - 04.2024
Server/ Bartender
Bahama Breeze Island Grille
01.2017 - 05.2020
Server/Lead Barista
Doubletree By Hilton
01.2016 - 10.2016
Server Supervisor
Sawgrass Grand Hotel
01.2013 - 12.2015
South Plantation High School