Goswami Vijaygiri
14-11-75 Durga Niketan 402, Kamatipura,Mangalhat, Hyderabad
Summary
Dynamic professional with leadership experience at Cognizant Technology Solutions. Excelling in quality assurance and problem resolution. Proven abilty to enhance team performance through effective communication and training. Adept at multitasking and meeting SLAs, fostering a collaborative environment that drives continuous improvement and engagement.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
Cognizant technology solutions
Hyderabad
07.2024 - 12.2024
- Tracked and monitored the implementation of audit recommendations, ensuring timely and effective remediation of identified risks and weaknesses
- Contributed to the improvement of Trust and Safety processes, leading to reduced response times, increased accuracy, improved compliance rates.
- Provided constructive feedback to team member and fostering a culture of continuous improvement and skill development.
- Analyzed escalation trends and root causes to identify key areas for process improvement within the workflow
- Ensuring the SLAs are met on a day-to-day basis. (Auditing/Action Plans/Drafting Mails/ Updates/Feedbacks)
- Multitasking on daily basis work with excellent quality, Monitoring and training to new hires.
- Maintaining reports of quality audit analysis to identify errors, escalations, and process improvement areas.
Process Executive
Cognizant technology solutions
Hyderabad
10.2022 - 07.2024
- Reviewed and actioned user-generated content in accordance with platform's Trust and Safety policies and community guidelines
- Effectively managed moderation queues, and met established productivity targets.
- Adhered to quality assurance guidelines and participated in feedback processes to improve performance.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Senior Professor
Aurobindo Junior college
Hyderabad
01.2022 - 09.2022
- Worked as teaching faculty for Accounts and commerce related subjects.
- Enhanced classroom engagement through the use of interactive teaching methods. such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Advised students in personal matters, driving academics, attendance and behaviors.
- Tutored students requiring additional assistance in mastering concepts.
- Built strong rapport with students through class discussions and academic advisement.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
Education
9.15 GPA - B.com General
Rishi Degree College
Hyderabad 01-2021
8.8 GPA - Intermediate
Tapasya Junior College
Hyderabad 01-2017
7.8 GPA - SSC
Sri Lakshmi Durga High School
Hyderabad 01-2015
Skills
- Process improvement
- Quality assurance
- Trend analysis
- Problem Resolution
- Adaptability and flexibility
- Time management
- Leadership skills
- Team work
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Timeline
Senior Process Executive
Cognizant technology solutions
07.2024 - 12.2024
Process Executive
Cognizant technology solutions
10.2022 - 07.2024
Senior Professor
Aurobindo Junior college
01.2022 - 09.2022
9.15 GPA - B.com General
Rishi Degree College
8.8 GPA - Intermediate
Tapasya Junior College
7.8 GPA - SSC
Sri Lakshmi Durga High School
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