Goteti Sai Priyatham
Hyderabad
Summary
To learn, achieve and to serve has been my motto in my life. Thus, I look forward to utilize my skills and ability in a challenging and creative environment and thereby effectively contribute towards the goal of the organization.
To have a growth oriented and challenging career, where I can contribute my knowledge and skills to the organization and enhance my experience through continuous learning and teamwork. Good knowledge and understanding of the process. Handling the client requirements, solutions, and knowledge sharing.
Overview
7
7
years of professional experience
Work History
Senior Technical Support Engineer
Hcl Tech
Hyderabad
02.2024 - 02.2025
- Monitored performance of servers, networks, and applications to ensure optimal uptime and availability of services.
- Participated in regular training sessions to stay up-to-date on new technologies being utilized within the organization.
- Collaborated with vendors on product selection decisions based on cost and benefit analysis and compatibility with existing systems.
Senior Consultant
Protiviti
06.2022 - 03.2023
Technical Process Specialist
Infosys
04.2021 - 05.2022
- Providing Technical Support for the clients situated in different parts of the Globe
- Service Now Technology Analyst with experience on implementing end-to-end Service Catalog, Incident Management with extensive knowledge on Content Management System
- Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists etc
- Experience working with email notifications, inbound actions, reports, gauges
- Experience on creation of catalogue items, record producers, and order guide
- Working on creation and customization of workflows
- Along with good knowledge on inbound and outbound Web services
- Good debugging skills in issue identification and fixing
- Working with schedule jobs to manage business needs and handle background work
- Good experience in agile methodology
Associate Technical Support Engineer
PowerSchool
01.2020 - 03.2021
- Company Overview: Powerschool is a K-12 education technology software fueling better school management, student growth and family engagement
- Supporting in L1 activities like assigning the tickets in ServiceNow to corresponding teams and providing the solution to end users on regular issues
- Providing the solution to end users on regular issues
- Configured the Users, Roles and Group configurations
- Handled 45 projects in each quarter
- Had real time experience with North/South America customers
- Mentored many of new joiners and helped them in team building
- Took responsibility of a team coordinator
- With my previous experience, I worked with QA Team and managed the test queue
- Powerschool is a K-12 education technology software fueling better school management, student growth and family engagement
Senior Executive of Operations
Aegis
02.2018 - 11.2019
- Implementation, customization, configuration of modules like incident Management, Problem Management and Email notifications using Agile Process
- Ability to communicate with end users and identifying the issues and gathering requirements and prepare the documentation
- Managed users, groups and roles
- Managed data using import sets and transform maps
Education
B.E -
Sarvepalli Radhakrishan University
01.2016
Intermediate -
Narayana Junior College
01.2012
SSC -
Bashyam Public School
01.2010
Skills
- Hardworking, quick learner, stress and time manager, self-motivate Communication and technical skills
- Willingness to learn new things to update myself and ready to accept changes
- Extend myself to work for extra hours to finish the work allotted on time
- Multi-Tasking and administration are one of my best suits
Hobbies and Interests
- Playing Cricket
- Snooker
- Reading books
Personal Information
Date of Birth: 10/31/95
Languages
English
Proficient
C2
Telugu
Proficient
C2
Hindi
Proficient
C2
Kannada
Beginner
A1
Timeline
Senior Technical Support Engineer
Hcl Tech
02.2024 - 02.2025
Senior Consultant
Protiviti
06.2022 - 03.2023
Technical Process Specialist
Infosys
04.2021 - 05.2022
Associate Technical Support Engineer
PowerSchool
01.2020 - 03.2021
Senior Executive of Operations
Aegis
02.2018 - 11.2019
B.E -
Sarvepalli Radhakrishan University
Intermediate -
Narayana Junior College
SSC -
Bashyam Public School