Summary
Overview
Work History
Skills
Accomplishments
Personal Information
Timeline
Generic
Gotla Saibaba

Gotla Saibaba

Facilities Management
Hyderabad,Telangana

Summary

Seeking senior assignments in Process General Administration/Facility Management with an organization of repute Focused on maintaining smooth and efficient building operations. Proactive and resourceful manager with top-notch communication skills and a disciplined approach. Offering 15+ years of progressive experience.

Overview

19
19
years of professional experience

Work History

Facilities Manager at Wells Fargo India Solutions

CBRE South Asia Ltd
Hyderabad
03.2023 - Current
  • Handling general administrative operations encompassing Housekeeping, Security System, and BMS for HVAC system, etc.
  • Ensure an effective communication with the process heads for improvement of services.
  • Ensuring properly PPM is done for all M & E equipment & HK activities as per schedule.
  • Implementing best practices for energy saving.
  • Coordinating with finance team ensuring all vendors paid on time.
  • Maintaining all statutory documents properly at site.
  • Monitoring and day to day helpdesk and Board operations.
  • Ensuring all helpdesk related issues/request are properly closed as per SLA.
  • Monitoring and ensuring proper client visits.
  • Managing client visits every month without escalations.
  • Managing cafeteria daily operations over 18000 employees.
  • Conducting monthly Review meeting with higher management about facilities.
  • Coordinating procurement department for AMC contracts.
  • Safety & Security: Implementing of security procedures and processes within the office. Monitor the process for all security badges to vendors, and contractors. Ensure guards at office are performing their assigned duties. Establish emergency response procedures specific to the facility in coordinating with the building emergency response team.
  • Responsible for overall admin and facilities activities including central procurement.
  • Managing Move Management: Provide office headcount and space utilization reports on a monthly basis for the purposes of EHS, including both employee and contracts staff.
  • Ensuring efficient process with new hire workstation set up and infrastructure.
  • Check of Warranty and Maintenance covers as per OEMs (Original Equipment Manufacturers).
  • Handled SLAs / KPIs / Matrix / employee satisfaction surveys in cafeteria services, housekeeping services, front office, mail room, gym services, etc.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.

Soft Services Lead at Wells Fargo India Solutions

Quess Corp India Pvt Ltd
Hyderabad
10.2022 - 02.2023
  • To work as part of a team ensuring high standards of soft service delivery, customer satisfaction and contract retention.
  • Drive Service excellence throughout the onsite teams.
  • Maximise customer satisfaction and help maintain a good working relationship with the site client representatives and customers.
  • Be accessible for escalation of all Facility Management related issues in the corporate office.
  • Provide management advice to Helpdesk operators for escalated issues.
  • Ensure achievement of departments goals and objectives and administer smooth and effective running of soft services operations.
  • Advise and communicate job responsibilities, performance expectations, customer service standards and company policies / guidelines.
  • Supervise and inspect work activities to ensure clean, orderly, and attractive presentation of the corporate building/structure conformance to prescribed standards of cleanliness.
  • Assign duties, inspect work, and investigate complaints regarding services and equipment and take corrective action.
  • Supervise and Monitor the contractors performance.
  • Liaise with purchasing officer for the purchase of services / supplier / equipment and monitor the budget for the department.
  • Conduct orientation training and in service training for cleaning supervisor to demonstrate house holding policies, work procedures and maintenance of equipment.
  • Make recommendations to improve service and ensure more efficient operation and evaluates records for forecast personnel requirements.
  • Draw up shifts and allocate daily duties for cleaning supervision.
  • Comply with the established policies and procedures and rules of operations.
  • Oversee Cafeteria Services Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements.
  • Audit checks of café vendor and timely submit report to the client for further process.
  • Coordination meetings with vendor for resolution of service issues.
  • Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, and Cafeteria etc. and initiate immediate rectification actions.

Asst Facilities Manager at Deloitte

Jones Lang LaSalle
Hyderabad
10.2017 - 10.2022
  • Be accessible for escalation of all FM related issues.
  • Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues.
  • Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift.
  • Oversee the Mailroom process.
  • Provide management advice to Helpdesk operators for escalated issues.
  • Oversee the Front Office function Ensure visitors are promptly attended by the Front Office Executives (FOE) Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
  • Oversee the Housekeeping Services Overall service delivery assessment of HK vendor.
  • Coordination meetings with vendor for resolution of service issues.
  • Oversee Cafeteria Services Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the quality and quantity of the food supplies are meeting the requirements.
  • Overall coordination with all service providing vendors.
  • Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actions.
  • Prepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport division.
  • Managing work places of daily operations over 12500 employees with team of 11 Executives and ground staff of 500+.
  • Handled complete Migrations from different location to present location for above 6000 Employees.
  • Gained experience in Transition and taking complete building assets take from projects vendors through stake projects.
  • MEASURES Overall client satisfaction by achieving SLA targets.
  • Timely resolution of helpdesk complaints Effective team coordination of direct and vendor staff for efficient service delivery.
  • Provide complete details analysis, trend of all the consumable and maintained the tracker.
  • Tracking processing all the relevant invoice submitted along with all the relevant supporting document on or before 1st of every month and follow ups.
  • Inventory Management - Monitoring of all housekeeping / pantry / stationery consumables and ensure reordering Preparing and submitting the monthly MMR reports as per the site requirements with Manager Detail analysis with respect to all.
  • Monitoring Help-desk and ensuring tickets are closed within the TAT.
  • Ensuring monthly KPI are met, and there should not be any escalation specially repeats.
  • Ensure necessary arrangements are done for event management and monitor the same etc.
  • Monitoring all housekeeping related activities and ensure Zero complaints.
  • Administer efficient working of all housekeeping department always and supervise all work and ensure compliance to all operational standards and organization regulations.
  • Submit the exclusive manager walk through snags report and ensure all the observation are closed within the time frame.
  • Schedule works for weekends in advance and after office hours, including weekend Manager training prepare schedule for staff share the details to reporting manager in advance.
  • Monitor and ensure response to all client requests keeping reporting manager informed and maintain company Standards in all work at all times.

Asst Facilities Manager

CBRE South Asia Ltd
11.2016 - 11.2017
  • Handled general administrative operations encompassing Housekeeping, Security System, and BMS for HVAC system, etc.
  • Ensured an effective communication with the process heads for improvement of services.
  • Ensuring properly PPM is done for all M & E equipment & HK activities as per schedule.
  • Implementing best practices for energy saving.
  • Coordinating with finance team ensuring all vendors paid on time.
  • Maintaining all statutory documents properly at site.
  • Monitoring and day to day helpdesk and Board operations.
  • Ensuring all helpdesk related issues/request are properly closed as per SLA.
  • Monitoring and ensuring proper client visits.
  • Managing client visits every month without escalations.
  • Managing cafeteria daily operations over 3850 employees.
  • Conducting monthly Review meeting with higher management about facilities.
  • Coordinating procurement department for AMC contracts.
  • Safety & Security: Implementing of security procedures and processes within the office. Monitor the process for all security badges to vendors, and contractors. Ensure guards at office are performing their assigned duties. Establish emergency response procedures specific to the facility in coordinating with the building emergency response team.
  • Responsible for overall admin and facilities activities including central procurement.
  • Managing Move Management: Provide office headcount and space utilization reports on a monthly basis for the purposes of EHS, including both employee and contracts staff.
  • Ensuring efficient process with new hire workstation set up and infrastructure.
  • Check of Warranty and Maintenance covers as per OEMs (Original Equipment Manufacturers).
  • Handled SLAs / KPIs / Matrix / employee satisfaction surveys in cafeteria services, housekeeping services, front office, mail room, gym services, etc.

Manager Soft Services at

Operon Middle East Facilities Management
Dubai
10.2015 - 11.2016
  • Review the current cleaning schedules and identify areas for improvement, working with the incumbent suppliers to create revised processes and schedules with clear all year-round improvements.
  • Developing in conjunction with the FM team SLA’s / KPI’s.
  • Carryout a review of the current helpdesk facility to develop a program of improvements for greater clarity and enhanced customer experience.
  • Develop a process to report and capture requests / issues for support services activities, which once established can be used by other areas of the Facilities team.
  • Undertake other duties within the scope of the Facilities function as requested by the Head of Facilities Management.
  • Responsible of 84 Villas, & Club House terrace, Restaurants, Bar. Housekeeping.
  • Manage Team Leaders within the Facilities Management team, with the responsibility for the financial viability, planning, co-ordination, and delivery of Facilities Management (Soft) services.
  • Develop and shape service delivery to ensure customer needs, best value and organisational objectives are met.
  • Ensured an effective communication with the process heads for improvement of services.
  • Ensuring properly PPM is done for all Soft Services as per schedule of 52 Week planners.

Senior Executive – Facilities at Deloitte

Jones Lang LaSalle India Serv at Ices Pvt Ltd
Hyderabad
10.2011 - 10.2015
  • Ensure daily, weekly & monthly reports related to responsibility area are generated and the same being documented & office space, particularly common areas, is maintained at a high level of tidiness.
  • Meet the housekeeping in charge of both the shift to discuss and communicate priorities for the shift and address complaints & Daily/shift briefing of vendor staff on the issues/important events & expected results.
  • Take rounds of the facility regularly to identify issues in Housekeeping, pest control, Pantry services, M&E and initiate immediate rectification actions.
  • Ensuring properly PPM is done for all Soft Services as per schedule of 52 Week planners.
  • Coordinate with Engineering team and close related issues & also with all suppliers for timely supply of the required materials and replenishments.
  • To have monthly meeting with the vendors with regards to any issues such as quality/quantity.
  • Ensure the smooth operations in pantry, replenishments being done on time and the area is clean and hygiene at all times & also ensure all checklists are maintained by the vendor team and sign across the same.
  • Overall responsible for Mailroom, Reprographic, Pantry services Vendor Management, Housekeeping, and Cafeteria and food court, Events.
  • Arrangements of client meetings, handling client’s visits.
  • Maintained all statutory documents properly at site.
  • Work closely and effectively with residents to provide a high-quality customer focussed service.

Asst Unit Manager at Deloitte

Sodexo Facilities Management India Pvt Ltd
Hyderabad
04.2009 - 02.2011
  • To manage and control the catering services for the client to the agreed specification and to the agreed performance, qualitative and financial targets, at Site of Deloitte Consultant India Pvt Ltd (E block).
  • To produce all food services to the agreed client standard through the catering team.
  • To ensure financial documentation and accountancy of the unit (and those from suppliers) is accurate and within agreed budgeted levels.
  • To manage the quality and hygiene of the food cycle from preparation through to delivery.
  • Actively seeks and identify opportunities for business growth within the contract and external market.
  • Report any faults to management/client, ensure they are rectified and ensure equipment is not used until safe.
  • Ensure the standards across the site(s) are in accordance with the Service Level Agreements and Key Performance Indicators specified in the service contract.
  • Ensure the prompt provision and efficient service of all meals and catering requirements at the specified time to the standards laid down in the KPI’s.
  • Initiate a process of continuous improvement by undertaking company promotions and extraordinary merchandising initiatives to ensure the profitable growth of the contract.
  • Attend to and take all necessary action, statutory or otherwise, in the event of incidents or accident, fire, theft, loss, damage, unfit food, or other irregularities and take such action as may be appropriate.
  • Maintain excellent client relationships and communicate with the day to day client at every opportunity – holding at least a weekly review meeting.
  • Maintain training records for all staff, ensuring that individual needs are recognized and met either through on or off job training.
  • Ensure that all employees project a positive, approachable, friendly and professional image.
  • Overall responsibility for the pre-preparation, production and presentation of food in the unit cafeteria.
  • Coordinating with receiving department for identifying and maintaining standard product specifications and monitoring and certifying the quality of the raw materials.
  • Plan and provide for a hygienic work environment that conforms to all standards and regulations as laid down by the client.
  • Deliver profitable and high-quality products through scientific recipe development, up gradation and management.
  • Managing the work flow, activity break down and shift scheduling.
  • Ensure that the daily cash and voucher sales are collected and accurately posted.
  • Menu and recipe management, wastage control and cost management, food quality management, people management and training, communication and client retention, cash management, procurement and inventory management, systems implementation and process management.

Barista

Starbucks Coffee Kuwait, Al- Shaya Group LLC
02.2006 - 04.2008
  • Responsible of maintaining Starbucks standards and cultures with a fresh deliver of coffee.
  • Welcoming customers by determining their coffee interests and needs.
  • Checking expiry tracking of all the items in the store.
  • Educates customers by presenting and explaining the coffee drink menu, answering questions.
  • Sells coffees and coffees grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operate.
  • Conducting coffee seminar with customers and partners.
  • Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, espresso, café latte, and cappuccino.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Preparing weekly and monthly coffee tasting for partners and customers.
  • Achieving the coffee beans sales according to store set targets.
  • Develop new partners as a coffee masters in the store.
  • Maintains safe and healthy work environment by following organization standards and sanitation regulations.
  • Maintaining all the stocks handling has per weekly and monthly inventory.
  • As a (ISLC) in the responsible for the newly appointed baristas and giving full training and giving individual targets for achieving the store set targets.
  • Sharing all the ideas and giving positive feedback to store manager.
  • Conducting weekly and monthly meetings with store partners, supervisors and store manager.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
  • Maintaining all the aspects according to Starbucks standards.
  • I’m a team leader in the store for a total of 6 barista and 2 coffee masters. This is one of the achievements as it been recognized by management.
  • I have participated in a NATIONAL COFFEE AMMBASSDOR PROGRAMME IN NOVEMBER 2007 IN STARBUCKS COFFEE KUWAIT.

Skills

Accomplishments

  • Team leader in the store for a total of 6 baristas and 2 coffee masters, recognized by management.
  • Participated in a NATIONAL COFFEE AMBASSADOR PROGRAMME IN NOVEMBER 2007 IN STARBUCKS COFFEE KUWAIT.

Personal Information

Date of Birth: 04/20/80

Timeline

Facilities Manager at Wells Fargo India Solutions

CBRE South Asia Ltd
03.2023 - Current

Soft Services Lead at Wells Fargo India Solutions

Quess Corp India Pvt Ltd
10.2022 - 02.2023

Asst Facilities Manager at Deloitte

Jones Lang LaSalle
10.2017 - 10.2022

Asst Facilities Manager

CBRE South Asia Ltd
11.2016 - 11.2017

Manager Soft Services at

Operon Middle East Facilities Management
10.2015 - 11.2016

Senior Executive – Facilities at Deloitte

Jones Lang LaSalle India Serv at Ices Pvt Ltd
10.2011 - 10.2015

Asst Unit Manager at Deloitte

Sodexo Facilities Management India Pvt Ltd
04.2009 - 02.2011

Barista

Starbucks Coffee Kuwait, Al- Shaya Group LLC
02.2006 - 04.2008

Similar Profiles

CREATE PROFILE
Gotla SaibabaFacilities Management