Gourab Banik
Customer Service Associate
Kolkata
Summary
Seeking a responsible and challenging position in an environment which offers opportunities for personal and professional development and where I can best utilize my knowledge and skills.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Senior Customer Service Advisor
Concentrix Daksh Services India Pvt Ltd
Kolkata
12.2019 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to Subject Matter Expert of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
B.Tech - Civil Engineering
Camellia School of Engineering And Technology
Kolkata 08.2013 - 08.2017
Higher Secondary Examination (12th) - Science Education
Bhavans Tripura Vidya Mandir
Agartala 03.2010 - 03.2012
Secondary Examination (10th) -
Shishu Bihar H/S School
Agartala 01.1996 - 01.2010
Skills
Telephone etiquette
Customer Relations
Interpersonal communications
Coaching and mentoring
Complaint resolution
Creative problem solving
Organization and Time Management
Flexible and Adaptable
Planning and Coordination
Excellent Communication
Active Listening
Written Communication
Problem-Solving
Interpersonal Communication
Additional Skills:
- Excellent time management and analytical skills coupled with great attention to detail
- Demonstrated ability to set priorities and meet deadlines
- Proven ability to work independently as well as coordinate and cooperate with different departments and individuals
Personal Details
- Father's Name: Gour Chandra Banik
- Mother's Name: Anu Rani Banik
- Current Address: HA/18 Manima Apartment (Beside Mio Amore Cake Shop), Janapath Road, Ashwininagar, Baguiati, Kolkata:-700159
- Permanent Address: East Dhaleswar (Near Masjid), P.O. Dhaleswar, Agartala, Tripura(West), Pin:-700997
- Nationality: Indian
- Date of Birth: 10th September, 1993
- Gender: Male
- Marital Status: Unmarried
Timeline
Senior Customer Service Advisor
Concentrix Daksh Services India Pvt Ltd
12.2019 - Current
B.Tech - Civil Engineering
Camellia School of Engineering And Technology
08.2013 - 08.2017
Higher Secondary Examination (12th) - Science Education
Bhavans Tripura Vidya Mandir
03.2010 - 03.2012
Secondary Examination (10th) -
Shishu Bihar H/S School
01.1996 - 01.2010