Gourab Banik
Customer Service Associate
Kolkata
Summary
Seeking a responsible and challenging position in an environment which offers opportunities for personal and professional development and where I can best utilize my knowledge and skills.
Overview
3
3
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Senior Customer Service Advisor
Concentrix Daksh Services India Pvt Ltd
Kolkata
12.2019 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to Subject Matter Expert of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
B.Tech - Civil Engineering
Camellia School of Engineering And Technology
Kolkata 08.2013 - 08.2017
Higher Secondary Examination (12th) - Science Education
Bhavans Tripura Vidya Mandir
Agartala 03.2010 - 03.2012
Secondary Examination (10th) -
Shishu Bihar H/S School
Agartala 01.1996 - 01.2010
Skills
Telephone etiquette
Additional Skills:
- Excellent time management and analytical skills coupled with great attention to detail
- Demonstrated ability to set priorities and meet deadlines
- Proven ability to work independently as well as coordinate and cooperate with different departments and individuals
Personal Details
- Father's Name: Gour Chandra Banik
- Mother's Name: Anu Rani Banik
- Current Address: HA/18 Manima Apartment (Beside Mio Amore Cake Shop), Janapath Road, Ashwininagar, Baguiati, Kolkata:-700159
- Permanent Address: East Dhaleswar (Near Masjid), P.O. Dhaleswar, Agartala, Tripura(West), Pin:-700997
- Nationality: Indian
- Date of Birth: 10th September, 1993
- Gender: Male
- Marital Status: Unmarried
Timeline
Senior Customer Service Advisor
Concentrix Daksh Services India Pvt Ltd
12.2019 - Current
B.Tech - Civil Engineering
Camellia School of Engineering And Technology
08.2013 - 08.2017
Higher Secondary Examination (12th) - Science Education
Bhavans Tripura Vidya Mandir
03.2010 - 03.2012
Secondary Examination (10th) -
Shishu Bihar H/S School
01.1996 - 01.2010
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