Gourab Podder
Kolkata
Summary
Results-driven professional specializing in team leadership and operational initiatives within financial services. Known for developing effective training materials and improving processes to boost team performance. Eager to leverage expertise in compliance and customer engagement to drive organizational success.
Overview
5
5
years of professional experience
Work History
Team Leader
Mpokket Financial Services Private Limited
Kolkata
09.2020 - Current
- Led team in executing financial service strategies and operational initiatives.
- Coordinated daily tasks to maintain workflow and enhance service delivery.
- Mentored team members on customer engagement and financial product knowledge to improve client interactions.
- Developed training materials to enhance staff skills and service standards.
- Implemented process improvements to streamline operations and improve turnaround time.
- Monitored compliance with financial regulations and internal policies during operations.
- Established clear expectations for employees, providing guidance when needed.
Education
Bachelor of Science - General
W.B.C.H.S.E
Kolkata12-2018
Bachelor of Science - General
West Bengal State University
Kolkata12-2021
Skills
- Financial strategy
- Customer engagement
- Training development
- Regulatory compliance
- Process improvement
- Team leadership
Languages
Hindi
Native
Native
Bengali
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Accomplishments
Best Performer Award - 11 times
Hobbies
- Cooking
- Guitar playing
- Cricket
Timeline
Team Leader
Mpokket Financial Services Private Limited
09.2020 - Current
Bachelor of Science - General
W.B.C.H.S.E
Bachelor of Science - General
West Bengal State University