GOURAB PRAMANIK
Travel Consultant
Bangalore
Summary
- A self-motivated individual who wants to work in a competitive and challenging environment where I can use my skills and knowledge in a developing company where I can use my skills to the overall organizational and personal growth.
- 2 years of work experience as sales executive at flemingo duty free pvt ltd
- 2.5 yrs of work experience as customer service executive at spicejet airlines
- 1. 4 yrs of work experience as Travel consultant at BCD Travel
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Consultant
BCD Travel
Bangalore
05.2023 - Current
- Handling corporates (corporate travel for Amazon globally)
- Solving Queries ranging from booking and payment processes, complaints etc
- Working on GDS like Galileo and Sabre and online reservation system
- Handling car rental, hotel reservation, support service for customers query.
- Worked on activities such as handling calls, mail for booking air travel from international clients.
- Working with issuance of air ticket globally, processing refund for unused or cancel tickets, processing exchanges with GDS on behalf of passengers
- Customizing the applications with GDS and internal tools.
- Good knowledge and experience of interaction with clients for understanding and gathering the requirements
Customer Service Executive
SpiceJet Airlines
Kolkata Airport
03.2020 - 12.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Executive
Flemingo Duty Free Pvt Ltd
Kolkata Airport
02.2018 - 02.2020
- Customer support
- Resolving customer query
- Helping customer with product details
Education
Diploma in Aviation - undefined
Bachelor in computer application (BCA) - undefined
Higher Secondary Certificate (Science) - undefined
Secondary School Certificate - undefined
Skills
Customer suppport
Customer Service
Gds- Sabre
Issuance of international air ticket globally
Working with processing exchange, refund for international passengers also booking hotel car with international vendors
CRM: Salesforcecom (SFDC)
Coding languages: Apex
Database: SOQL, SOSL
Customer interaction
Knowledge about social networking domain
Always willing to step in and help out work colleagues who are struggling
Personal Information
- Date of Birth: 01/29/1995
- Gender: Male
- Marital Status: Single
Projects
Amazon Travel and events
- Working for Amazon travellers globally with more than 20 countries covering all region like EMEA, NORAM, APAC.
Disclaimer
I do hereby declare that all the information given above is true to the best of my knowledge and belief.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Bengali
Advanced (C1)
Certification
Certificate in GDS Galileo
Timeline
Travel Consultant
BCD Travel
05.2023 - Current
Customer Service Executive
SpiceJet Airlines
03.2020 - 12.2022
Executive
Flemingo Duty Free Pvt Ltd
02.2018 - 02.2020
Certificate in GDS Galileo
10-2017