GOURANGA DAS
KOLKATA
Summary
Communicative Customer Service Executive experienced in solving problems and building great client rapport. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Executive
AI AIRPORT SERVICES LIMITED
KOLKATA
06.2019 - Current
- Resolved passenger complaints in a timely manner while maintaining professional attitude.
- Provided prompt and courteous service to passengers via phone, email, and chat.
- Developed strong relationships with customers by providing knowledgeable advice on their travel and services.
- Responded promptly to emails sent by customers seeking assistance.
- Assisted passenger with check in to their respective flights for departure.
- Communicated effectively with team members to ensure timely response times for customers.
- Performed follow-up calls to customers regarding their inquiries for tickets, check in.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted arrival passenger on their arrival from destination.
- Assisted ramp works and responsibilites to get the aircraft ready and depart on time.
- Assisted ramp work and resposibilites for arrival fights.
- Coordinated with internal teams to ensure timely and successful assistance for passengers.
Ticketing Assistant
MONALISA TRAVEL
KOLKATA
01.2017 - 10.2018
- Provided general administrative support for marketing campaigns related to ticket sales.
- Answered incoming calls regarding ticket availability, pricing, seating locations.
- Updated customer records in the database following each transaction.
- Issued refunds promptly when necessary according to company policies and procedures.
- Developed strategies to increase ticket sales revenue through targeted promotions.
- Assisted customers with selecting appropriate tickets for events and shows.
- Monitored ticket inventory levels to ensure adequate supply at all times.
- Printed tickets upon request or sent them electronically as requested by customers.
- Resolved customer complaints in a timely manner.
Education
MBA - Marketing Management And Research
ANNAMALAI UNIVERSITY
TAMIL NADU05-2020
DIPLOMA - INFORMATION TECHNOLOGY APPLICATION
YOUTH COMPUTER TRAINING CENTRE
KOLKATA09-2017
Bachelor of Science - MATHS PHYSICS CHEMISTRY
UNIVERSITY OF CALCUTTA
KOLKATA09-2016
Skills
- Customer Needs Assessment
- Account Management
- Issue Escalation
- Payment management
- Customer Relationship Management
- Public Speaking
- Marketing
- Customer Retention
- Troubleshooting
- Sales follow-up
Certification
- DANGEROUS GOODS CATGORY 6 LICENCED
- LIVE ANIMAL REGULATION CERTIFIED
Languages
Bengali
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Timeline
Customer Service Executive
AI AIRPORT SERVICES LIMITED
06.2019 - Current
Ticketing Assistant
MONALISA TRAVEL
01.2017 - 10.2018
MBA - Marketing Management And Research
ANNAMALAI UNIVERSITY
DIPLOMA - INFORMATION TECHNOLOGY APPLICATION
YOUTH COMPUTER TRAINING CENTRE
Bachelor of Science - MATHS PHYSICS CHEMISTRY
UNIVERSITY OF CALCUTTA
- DANGEROUS GOODS CATGORY 6 LICENCED
- LIVE ANIMAL REGULATION CERTIFIED
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