Gourav Abrol

Directed a team of 14, managing 150,000 Windows endpoints for software and patch distribution, windows servicing

• Identified areas for improvement in corporate structure, enhancing overall efficiency.
• Oversaw SCCM and MS Intune for application management across core and business functions.
• Led migration from Windows 10 to Windows 11, enhancing overall user experience.
• Implemented Zscaler solutions with secure client upgrades across infrastructure.
• Conducted multiple interviews for onboarding new resources, optimising solutions for ongoing customer issues.
• Strengthened stakeholder relationships through effective communication and engagement strategies.
• Liaised with clients throughout consulting processes, ensuring satisfaction at each stage.
• Managed simultaneous projects, achieving timely completion while maintaining quality control.

Developed tailored solutions and delivered proposals for new and renewal deals.

Attended sales calls with clients to analyse potential opportunities for EUC solution.

Facilitated workshops with clients to enhance understanding of their environments.

Ensured technical compatibility between client requirements and EUC products.

Participated in project-specific technical teams for effective collaboration.

Coordinated proof of concepts to analyse results and provide insights.

Automated service request processing to enhance end user experience in workplace domain.

Implemented SCCM Current Branch, ensuring alignment with client requirements.

Configured SCCM CB environment based on specific client needs.

Delivered ConfigMgr outputs post-testing, facilitating seamless handover to BAU teams.

Managed security updates and oversaw patch testing and deployment processes for production systems.

Troubleshot SCCM distribution failures, validating packaged applications for deployment readiness.

Provided comprehensive SCCM support to eliminate manual software installations across clients.

Conducted site installation, management, and asset reporting using SCCM metering techniques.

• Achieved optimal resource allocation with strategic planning initiatives.
• Developed training programmes to enhance staff skills and knowledge.
• Undertook risk assessments, mitigating possible disruption in business continuity.
• Fostered relationships with clients, enhancing customer loyalty and retention rates.

Provided L2/L3 support to end user community and related services.

Analysed and optimised application integration and service delivery.

Utilised technology to ensure business continuity and resilience.

Enforced adherence to internal procedures, best practices, and processes.

Proactively enhanced service efficiency and recommended strategic improvements.

Demonstrated expertise in software distribution and patch management.

Conducted testing of packages (CIT/UAT) prior to production release.

Created and configured packages, programmes, advertisements, and collections within SCCM.

Managed SCCM infrastructure and resolved technical issues effectively.

Demonstrated strong proficiency in software distribution and patch management.

Conducted testing of packages (CIT/UAT) prior to production release.

Created and configured packages, programs, advertisements, and collections within SCCM environment.

Executed monthly patch management to ensure system security.

Performed SCCM client software remediation for optimal performance.

Troubleshot advertisements to enhance delivery accuracy.

Addressed software update issues to maintain operational integrity.

Administered SCCM infrastructure, ensuring stable operations through consistent maintenance.

Implemented daily and weekly maintenance tasks to uphold system functionality.

Led software installation and deployment initiatives across platforms.

Managed patching processes for both clients and servers to mitigate vulnerabilities.

Conducted client health checks and remediated issues as required.

Analysed logs to troubleshoot software distribution challenges in client systems.

Applied basic scripting techniques for efficient infrastructure upkeep.

Facilitated seamless operating system deployments.