Gourav Ahuja

• Handle customer queries related to crypto transactions, including locked accounts and the inability to send/receive crypto.
• Assist users in navigating blockchain-related issues, and provide clear, timely resolutions.
• Work cross-functionally with technical teams to troubleshoot platform bugs and escalated issues.
• Ensure high customer satisfaction with empathetic, tech-informed responses.

• Analyzed customer credit histories and payment patterns to assess default risk.
• Ensured timely collections on aged invoices to improve cash flow.
• Guided customers on terminal information for seamless transactions.
• Planned and organized trips to meet operational requirements.
• Booked new flight tickets for efficient travel arrangements.
• Maintained relationships with key persons.

Worked for Cushman & Wakefield, which is a real estate company in the United States. • Responsibility was to collect accurate information and data of the entire building, suites, and upcoming building status.

Coordinating with brokers quarterly and taking proper information about the building, such as the lease sale of the building and suite information, through the websites and emails.

Responsible for maintaining the accuracy of the data of the assigned cities (Baltimore, Stamford, LA).