Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gourav Ahuja

New Delhi

Summary

Expert in analyzing complex issues and implementing solutions that enhance customer satisfaction. Proficient in Microsoft Excel and adept at managing multiple tasks in high-pressure environments, consistently achieving operational excellence. Demonstrated leadership in quality assurance, issue resolution, and team communication, with extensive experience in project management and personnel training. Committed to high work ethic and quality standards, successfully monitoring performance and motivating team members.

Overview

7
7
years of professional experience

Work History

Team Leader

Genpact
Gurgaon
02.2025 - 09.2025
  • Coordinated daily workflow to ensure timely task completion.
  • Mentored junior staff on best practices and company policies.
  • Implemented process improvements to enhance team efficiency.
  • Monitored team performance and provided constructive feedback regularly.
  • Managed conflict resolution within the team to maintain a positive work environment.
  • Led team meetings to align on project goals and deadlines.

Senior Operations Associate

WNS Global Solution
09.2022 - 02.2025
  • Analyzed customer credit histories and payment patterns to assess default risk.
  • Ensured timely collections on aged invoices to improve cash flow.
  • Guided customers on terminal information for seamless transactions.
  • Planned and organized trips to meet operational requirements.
  • Booked new flight tickets for efficient travel arrangements.
  • Maintained relationships with key persons.

Senior Executive

Coforgetech limited
07.2018 - 02.2022

Worked for Cushman & Wakefield, which is a real estate company in the United States. • Responsibility was to collect accurate information and data of the entire building, suites, and upcoming building status.

Coordinating with brokers quarterly and taking proper information about the building, such as the lease sale of the building and suite information, through the websites and emails.

Responsible for maintaining the accuracy of the data of the assigned cities (Baltimore, Stamford, LA).

Education

Graduated - B.com honour

Delhi University
North Campus
01.2016

High School Diploma -

CBSE
Pahar Ganj
01.2013

High School Diploma -

CBSE
Pahar Ganj
01.2010

Skills

  • Microsoft Word, Excel, PowerPoint, and Outlook proficiency
  • Analytical skills with Tally ERP 9
  • Time management, issue resolution, and multitasking
  • Leadership experience in team settings
  • Customer relationship development
  • Ability to thrive under pressure
  • Detail-oriented approach
  • Strong commitment to excellence and innovation
  • Cryptocurrency and blockchain support
  • Airline reservation and ticketing system
  • Customer Relationship Management (CRM)

Timeline

Team Leader

Genpact
02.2025 - 09.2025

Senior Operations Associate

WNS Global Solution
09.2022 - 02.2025

Senior Executive

Coforgetech limited
07.2018 - 02.2022

Graduated - B.com honour

Delhi University

High School Diploma -

CBSE

High School Diploma -

CBSE
Gourav Ahuja