Gourav Arora
New Delhi
Summary
Accomplished hospitality professional with over 7 years in restaurant operations and food service. Expertise in daily operations, staff supervision, inventory control, and cost management. Demonstrated leadership in enhancing operational efficiency and delivering outstanding guest experiences in fast-paced environments.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Assistant Restaurant Manager
Lite Bite Foods
02.2025 - Current
- Led daily operations, coordinated staff scheduling, and enhanced customer service in high-volume environment
- Trained and supervised teams to uphold service quality standards and ensure compliance
- Managed inventory, coordinated with vendors, and controlled costs to support profitability initiatives
Food & Beverage Executive
ANDREAS
09.2021 - 02.2025
- Established and managed restaurant operations to enhance customer experience and streamline workflow
- Implemented hygiene standards and customer retention strategies to promote safety and loyalty
- Provided excellent customer service in fast-paced dining environment.
- Supported kitchen staff by ensuring timely and efficient food preparation for customer orders. and presentation for various menu items.
- Maintained cleanliness and organization of dining areas and kitchen equipment.
Senior Steward
Olde Hansa
06.2019 - 07.2020
- Supervised daily operations of dining area and service staff.
- Supervised daily restaurant service, ensuring efficient operations and high guest satisfaction during assigned shifts.
- Coordinated with kitchen and service teams to facilitate timely order delivery and enhance guest experiences.
- Trained new staff on service protocols and customer interaction.
- Ensured cleanliness and organization of dining spaces and service stations.
Steward
The Grand
01.2018 - 05.2019
- Facilitated daily restaurant operations by assisting staff and serving guests to enhance customer experience
- Streamlined inventory management to maintain optimal stock levels
- Maintained cleanliness and organization in all kitchen and dining areas.
- Supported daily restaurant operations by assisting staff and serving guests
- Collaborated with chefs on food preparation to guarantee ingredient readiness.
Industrial Training
IBIS Hotel
07.2017 - 12.2017
- Completed industrial training across multiple hotel departments to gain comprehensive operational knowledge.
- Developed training materials to equip staff across various departments with essential skills and procedures.
- Conducted hands-on training sessions to improve employee skills and knowledge, fostering a culture of continuous learning.
- Completed industrial training across various hotel departments.
Education
Diploma - Hotel Management, Food and Beverage Service
Dr. MPS COLLEGE
New Delhi, IndiaBachelor of Business Administration (BBA) - Hotel Management
HGU
UK, IndiaSkills
- Customer Service
- Operations Management
- Team Leadership
- Inventory Management
- Cost management
- Staff Trainings
- Staff Management
- Sales Coordination
Languages
Hindi
First Language
English
Upper Intermediate
B2
Timeline
Assistant Restaurant Manager
Lite Bite Foods
02.2025 - Current
Food & Beverage Executive
ANDREAS
09.2021 - 02.2025
Senior Steward
Olde Hansa
06.2019 - 07.2020
Steward
The Grand
01.2018 - 05.2019
Industrial Training
IBIS Hotel
07.2017 - 12.2017
Bachelor of Business Administration (BBA) - Hotel Management
HGU
Diploma - Hotel Management, Food and Beverage Service
Dr. MPS COLLEGE