Gourav Barde
Operations Manager
Bhopal
Summary
Dynamic Operations Manager with a proven track record at Turkfun Turkish Icecream, enhancing customer satisfaction and streamlining operations. Excelled in problem-solving and customer service, achieving significant improvements in performance monitoring and process improvement. Skilled in fostering team dynamics and managing customer relationships, demonstrating both hard and soft skills without relying on numerical data.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Operations Manager
Turkfun Turkish Icecream
11.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Health Sanitary Inspector Intern
Govt. Corporate Office
06.2021 - 12.2021
- Maintained professional relationships with business owners while enforcing strict adherence to sanitation guidelines and regulations.
- Collaborated with other inspectors to share knowledge and expertise, fostering a more effective team dynamic.
- Supported public safety by identifying potential sources of contamination in drinking water supplies.
- Promoted a cleaner environment through the inspection of waste disposal systems and recycling facilities.
Costumer Support Executive
Vertex Call Center
01.2020 - 10.2020
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
Health Sanitary
Masters of Business Administration - Operations Management And Business Analytics
Gd Goenka University
Gurugram 04.2001 -
Bechelor of Science - Biology
Dr Apj Abdul Kalam University
Indore 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Operations management
Performance monitoring
Process improvement
Customer relationship management
Production
Timeline
Operations Manager
Turkfun Turkish Icecream
11.2022 - Current
Health Sanitary Inspector Intern
Govt. Corporate Office
06.2021 - 12.2021
Costumer Support Executive
Vertex Call Center
01.2020 - 10.2020
Masters of Business Administration - Operations Management And Business Analytics
Gd Goenka University
04.2001 -
Bechelor of Science - Biology
Dr Apj Abdul Kalam University
04.2001 -
Health Sanitary