GOURAV BHONDE
Operation Specialist and Process Analysr
Pune
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience in working with wide range of stake holders such as sellers worldwide, insurance companies and vendors. Experience in Process optimization, improvement and Quality enhancement. Excellent Analytical skills. Strong Result oriented attitude and enthusiastic approach to learn new things.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Listing Specialist - German, Intl Seller Growth
Amazon Development Centre India Pvt.Ltd
07.2022 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Worked with sellers to gather requirements and helping to build tools and processes to increase ease and efficiency with which sellers integrates with Amazon.
- Strengthened communication between departments, facilitating seamless flow of information for faster decision-making processes.
- Assisted in development of operational policies and procedures that aligned with organizational goals and objectives.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Reviewed seller prospects meticulously before submission, ensuring accuracy and compliance with market regulations.
- Consistently met or exceeded monthly targets for number of successfully closed transactions.
- To work with onboarding team to gather knowledge in tools used for complex integration and support them to implement integration
- Exhibited strong analytical skills when reviewing operation reports, leading to valuable insights for process improvement. Quality improvements and removing bottlenecks
- Created and managed operational databases to store and track data and maintain accurate information.
- Managed to increase product listing and optimization from 46000 per year to 53000 per year by process improvement, automation.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
Senior Process Analyst (Insurance process in Switzerland)
AXA Business Services
12.2017 - 06.2022
- Delivered timely project outcomes by effectively managing resources and prioritizing tasks based on business requirements
- Improved transparency within organization by creating detailed reports showcasing process performance metrics and progress towards goals.
- Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly.
- Maintained consistent process Quality record of 98.99 each year and 13% productivity improvement each year.
- Collaborated with cross-functional teams to identify process bottlenecks and develop solutions, improving overall performance.
- Developed strong relationships with stakeholders through effective communication and collaboration, fostering trust and facilitating project success.
- Conducted regular audits to ensure adherence to established policies and procedures, maintaining high levels of compliance.
- Analyzed Non-life and motor insurance policies from Switzerland thoroughly and Complied with GDPR policies and regulations in European union
- Analyzed underwriting health insurance product and police premiums and claims paid
- Communicated accurate and timely information to various authorized organization, institutions and insurance companies in Switzerland.
- Performed root-cause analysis on recurring issues, developing long-term solutions that reduced occurrence rates significantly
- Optimized workflow through development of detailed process maps, resulting in increased productivity
- Produced documentation outlining process improvement solutions
German language Associate
Concentrix
04.2017 - 11.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns
- Created solutions for customers to satisfy specific needs, quality and budget
- Identified customer needs and wants to enhance customer experiences and boost sales
- Maintained consistently 95% customer satisfaction.
- Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs
Customer Support and Customer Relationship Manager
Primes and Zooms
11.2016 - 04.2017
- Created customer support strategies to increase customer retention
- Managed customer relations on ongoing basis to maximize customer retention
- Managed a team of customer service representatives, providing coaching and guidance for improved performance
- Developed long-term relationships with customers through personalized interactions, ensuring loyalty and repeat business
- Created detailed client profiles within the CRM system, enabling tailored approaches when recommending products or services based on specific needs
- Developed strategies that reduced response time to inquiries while maintaining high-quality responses
Control Room Operator
Aryans Pumps and Solutions
10.2015 - 10.2016
- Co-ordinated various teams, stake holders and departments to ensure smooth traffic and availabilities of necessary facilities.
- Managed crisis situations calmly under pressure, collaborating with team members to resolve problems quickly while minimizing potential impacts on operations
- Reported complex issues and conditions to management for specialized diagnosis and repair
- Inspected plant activities on screens and computers to identify and troubleshoot issues
Education
German Level B2.2 - German Language
Max Müller Bhavan
Pune 12.2021 - 04.2022
B.SC with First class (in Chemistry) - Chemistry
Fergusson College Pune
Pune 06.2011 - 06.2015
Diploma course of German language -
Foreign Language Department, University of Pune
Pune 06.2013 - 06.2014
Certificate course of German language -
Foreign Language Department, University of Pune
Pune 06.2011 - 06.2012
Skills
Operational Efficiency
Operations research
Workflow Optimization
Process Quality control and Root cause analysis
Insurance Process and Project Management
Product Data Catalog management,optimization and enhancement
Product Data analysis and Quality Control
GDPR Compliance
Personal Information
Date of Birth: 09/11/1991
Languages
English
German
Hindi
Marathi
Timeline
Listing Specialist - German, Intl Seller Growth
Amazon Development Centre India Pvt.Ltd
07.2022 - Current
German Level B2.2 - German Language
Max Müller Bhavan
12.2021 - 04.2022
Senior Process Analyst (Insurance process in Switzerland)
AXA Business Services
12.2017 - 06.2022
German language Associate
Concentrix
04.2017 - 11.2017
Customer Support and Customer Relationship Manager
Primes and Zooms
11.2016 - 04.2017
Control Room Operator
Aryans Pumps and Solutions
10.2015 - 10.2016
Diploma course of German language -
Foreign Language Department, University of Pune
06.2013 - 06.2014
B.SC with First class (in Chemistry) - Chemistry
Fergusson College Pune
06.2011 - 06.2015
Certificate course of German language -
Foreign Language Department, University of Pune
06.2011 - 06.2012