Gourav Bhutani
MIS Executive
Faridabad
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Python Data Analyst
Webhelp India Pvt Ltd
Gurgaon
07.2022 - 01.2023
- Produced monthly reports using advanced Excel spreadsheet functions.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Tested data prediction algorithms based on historical data.
- Implemented code solutions to answer analytic questions and test and assess new methods.
- Created dashboards to monitor and track key performance indicators.
MIS Executive
Concentrix Daksh India Services India Pvt. Ltd
Gurgaon
01.2021 - 07.2022
- Outlined MIS upgrade roadmap and ordered corrective actions to elevate performance.
- Tracked different metrics daily and organized for reporting purposes.
- Produced tables, pivot reports and charts for use in key decision-making processes.
- Generated reports each month covering Chat data.
- Used Orange Software visual programming interface for data mining tasks.
- Resolved workflow issues to optimize team productivity and improve delivery times.
Team Leader - CRM Operations
Spicejet Ltd
Gurgaon
02.2020 - 10.2020
- Tracked key performance indicators to measure success of campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Generated reports to support development and implementation of marketing plans.
- Utilized specialized software to capture and process data.
- Created and distributed surveys for data collection and analysis.
Lead Senior Customer Service Specialist
Accenture Solutions Pvt Ltd
Gurgaon
11.2017 - 02.2020
- Increased customer engagement through social media
- Maintained the company's social media presence by answering posts, and monitoring responses
- Strategized social media campaigns for clients, helping to meet goals and reach potential customers
- Managed social media accounts for client Google & Verizon, generating interest for upcoming product or service releases.
- Engaged clients in person and over phone to answer questions and address complaints.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Bachelor of Commerce - Mathematics Education
School of Open Learning
Delhi 04.2008 - 04.2011
Skills
MISReport generationRequirements analysisTeam leadership and collaborationClient satisfaction-driven
Business needs analysis
Data analysis
Timeline
Python Data Analyst
Webhelp India Pvt Ltd
07.2022 - 01.2023
MIS Executive
Concentrix Daksh India Services India Pvt. Ltd
01.2021 - 07.2022
Team Leader - CRM Operations
Spicejet Ltd
02.2020 - 10.2020
Lead Senior Customer Service Specialist
Accenture Solutions Pvt Ltd
11.2017 - 02.2020
Bachelor of Commerce - Mathematics Education
School of Open Learning
04.2008 - 04.2011