Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

GOURAV DEY

Bengaluru

Summary

Highly skilled and experienced technical cloud analyst seeking to leverage my expertise in cloud computing and data analysis to contribute to a dynamic and innovative team. Proficient in managing and optimizing cloud infrastructure, analyzing data trends, and implementing strategic solutions. Dedicated to driving business efficiency and success through cutting-edge technology.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cloud Technical Analyst

Oracle
Bengaluru
04.2022 - Current
  • Troubleshooting and resolving access management and provisioning workflow errors
  • Perform Identity and access management activities SAML, Oauth , IDP and Azure setups , Okta with IDCS HAR analysis and architecture check on the basis of the identity.
  • Used Provisioners in Terraform to execute scripts
  • Updating existing access management and provisioning workflows Execute and track security process related activities including User ID management Manage operations within the IAM environment at the client, including application patching and upgrades and certificate management establishes and maintains good working relationships with all IAM customers Administer identity and security access globally for human and functional accounts across multiple systems and applications
  • This includes onboarding/off-boarding, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management
  • Provided samples for auditing to ensure compliance and audit
  • Consistently met deadlines and requirements for all production work orders
  • Trained junior members of IT team regarding work instructions, policies, and service level agreements
  • Created monthly metrics reports for management
  • Performed eDiscovery identifying data entry points as required for litigation and data OCI Terraform building infrastructure resources by developing config files Using resource manager to automate the provisioning plan, apply, jobs OCI networking complete knowledge of the network architecture OCI CLI Disaster recovery
  • Developed and implemented a comprehensive data analysis framework using CLI and REST API PAYLOAD to enhance identity verification processes, resulting in a 35% reduction in false positives and improving overall system accuracy by 20% over 12 months.
  • Provided technical support to users, troubleshooting system issues and resolving problems in a timely manner.
  • Implemented security measures such as authentication protocols and encryption algorithms.

Cloud Operations Analyst

PureSoftware
06.2021 - 04.2022
  • Profile is more towards support consultant who is a front face for behalf of organization to our client to help on their project side
  • Enable Oracle Cloud (OCI) Support to resolve customer issues through sharing best practices, training, tooling and direct resolving escalations
  • Act on behalf of customer as their cloud support (technical) team, partnering with engineering, platform operations, and customer service teams to restore customer availability
  • Proactively monitor customer issues until they are fully resolved, keeping the customer informed along the way of incident (Service Ticket) lifecycle
  • Build and maintain excellent relationship with customers and achieve the highest level of customer satisfaction
  • Implemented proactive maintenance schedules by analyzing data trends, reducing system downtimes by 35% over one year through utilization of monitoring tools such as Nagios and SolarWinds.

Cloud Operations Engineer

IPSoft
10.2019 - 05.2021
  • Working towards users and group and their permissions in AWS using IAM (Identity and Access Management); attaching volumes and backing up by taking snapshots as well designing, deleting, extending, reducing logical volume partitions Ensuring installation of McAfee Endpoint Security and other security agents to all Windows targets; deploying of OS patches to the AWS Linux, windows servers Designing and configuring s3 bucket with required policy along with version control and life cycle management and archival of data using Glacier; decommissioning unused S3 instances in AWS Managing: Systems configuration and testing in AWS Monitoring instances using CLOUDWATCH AGENT
  • ACL configuration in AWS for access to internal server Performing: Back-up strategy, configuration, testing and implementation for AWS servers in AWS; enabling VPC flow-logs and model security groups
  • Various functions related to
  • Resource management, process implementation & improvement and client relationship management, technical support and liaison & co-ordination with different departments
  • Rotating access and key pairs with Application Management Team as well as sending notification via SNS Preparing AMI's, copying to other regions and configuring security groups and limit network routes Handling Critical and Error events and addressing with permanent fix Rendering technical support/ troubleshooting for day-to-day operations; setting-up MFA using Google authenticator / Duo Guiding & monitoring the performance of team members to ensure efficiency in IT projects; identifying improvement areas in incident response and problem management process and implement the improvements as needed Implementing and managing the root cause analysis and the problem management process Incident Management: resolving most technical incidents independently within technical area and working with team members to resolve more complex or cross-technology incidents Problem Management: providing solutions to prevent problems from occurring in area of responsibility Change Management: working with external clients and determining the 7 R's.

System Administrator

Genpact
11.2018 - 09.2019
  • Provided on-site third level support for corporate-wide infrastructure related issues
  • Worked extensively within the corporate Active Directory and Group policy environment, performing resource provisioning and troubleshooting
  • Worked with Networking products in production environments throughout the corporate infrastructure
  • Experiencing in setting up Smart ON printers by taking RDP Helping users with Drive Mapping, pushing the deployment of applications
  • Giving access to Share folders, public mail box using AD
  • Windows server 2008/2012/2016 administration Solving issues related to outlook, drive encryption, Distribution list
  • Giving access and permissions to users Incident management and chat support Providing 24
  • /7 support, with ticket resolution and chat bot creation
  • Helping customers with the resources maintenance and patch update on VM's and laptop
  • Working on service now ticketing tool, previously SAAS Group policy updates in a time to time manner to keep the servers healthy and stable.

Education

B.Tech/B.E. Electronics/Telecommunication -

Dayananda sagar college of Engineering (VTU)
01.2017

12th -

CISCE(ICSE/ISC)
01.2013

10th -

CISCE(ICSE/ISC)
01.2011

Skills

  • Cloud Platforms: AWS, OCI
  • Configuration Management Tools : Terraform
  • Version Control Tools: GIT, GitLab
  • Logging & Monitoring : Grafana
  • Scripting & Programming Languages : Python
  • Web Services: REST
  • Operating Systems: Linux
  • Bug Tracking Tools : JIRA
  • Cloud Computing
  • Incident Management
  • Active Directory
  • Network Security
  • Networking
  • VPC
  • OCI Terraform
  • OCI networking
  • OCI CLI
  • Disaster recovery
  • IAM
  • Identity and Access Management
  • SAML
  • OAuth
  • IDP
  • Okta with IDCS
  • HAR analysis and architecture check
  • Oracle Cloud (OCI) Support
  • Proactive maintenance schedules
  • System Administrator
  • Chat support

Certification

Oracle Cloud Infrastructure 2019 Certified Architect Associate Certification, 01/2023

Oracle Cloud Infrastructure 2023 Certified Architect Associate Certification, 04/2023

Additional Information

6 Years 11 Month

Timeline

Cloud Technical Analyst

Oracle
04.2022 - Current

Cloud Operations Analyst

PureSoftware
06.2021 - 04.2022

Cloud Operations Engineer

IPSoft
10.2019 - 05.2021

System Administrator

Genpact
11.2018 - 09.2019

B.Tech/B.E. Electronics/Telecommunication -

Dayananda sagar college of Engineering (VTU)

12th -

CISCE(ICSE/ISC)

10th -

CISCE(ICSE/ISC)

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