Gourav Gupta
New Delhi
Summary
Results-driven Team Leader known for high productivity and efficient task completion. Skilled in strategic planning, conflict resolution, and performance optimization. Excel in leadership, communication, and problem-solving to achieve team goals. Ready to leverage abilities in organization and motivation to drive success in fast-paced environments. 8 years of experience in identifying and capitalizing on sales opportunities. Demonstrated expertise in sales activation, people management, and relationship development, leading to consistent revenue growth through strategic networking. Strong technical and database management skills utilized to enhance organizational performance while remaining informed about emerging industry trends.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
AMERIPRISE FINANCIAL
04.2023 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Worked closely with human resources to support employee management and organizational planning.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Subject Matter Expert
ACCENTURE SOLUTIONS PVT LTD
Gurgaon
09.2019 - 04.2023
- Oversaw quality control to identify inconsistencies and malfunctions.
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Created detailed reports on project progress, metrics, and results for stakeholders' review.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Senior Customer Service Representative
CLARUS TELECOM INDIA PVT LTD
Kolkata
03.2018 - 08.2019
- Handled incoming calls and directed callers. Understanding the client's usage and providing them with assistance according to their needs.
- Answered customer inquiries regarding billings, payments, account status.
- Gathered information to produce accounts payable reports for review.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Showing them the profit and converting clients towards the company
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
WIZARD E-MARKETING PVT LTD
Kolkata
12.2016 - 03.2018
- Managed phone interactions with clients.
- Supported sales team members to drive growth and development.
- Consulted with customers regarding needs and addressed concerns.
- Provided detailed explanations to clients about product features.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
BBA -
Maulana Abul Kalam Azad University of Technology
01.2019
Skills
- Complex Problem-solving
- Performance evaluations
- Community Development
- Team supervision
- Mentoring/Coaching
- Performance improvement
- Quality improvement
- Daily workflow improvement
- Call center operations
- Influencing skills
- Sales expertise
Certification
- Awarded with Anant Scholarship
- PS Level T-20 Cricket Tournament 2015
- Data Entry Course from NSDC
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Team Leader
AMERIPRISE FINANCIAL
04.2023 - Current
Subject Matter Expert
ACCENTURE SOLUTIONS PVT LTD
09.2019 - 04.2023
Senior Customer Service Representative
CLARUS TELECOM INDIA PVT LTD
03.2018 - 08.2019
Customer Service Representative
WIZARD E-MARKETING PVT LTD
12.2016 - 03.2018
- Awarded with Anant Scholarship
- PS Level T-20 Cricket Tournament 2015
- Data Entry Course from NSDC
BBA -
Maulana Abul Kalam Azad University of Technology
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