Gourav Kumar
Associate
Pune
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Associate
Wipro Ltd
Pune
05.2023 - Current
- Have worked on SQL Developer tool.
- Have moderate proficiency level in SQL.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Generated sales reports and presentations for senior management.
- Utilized customer feedback to improve customer satisfaction.
- Trained and mentored junior staff on customer service strategies and techniques.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages and to meet business needs.
Education
Bachelor of Engineering - Mechanical Engineering
Rashtrasant Tukadoji Maharaj Nagpur University
Nagpur 05.2008 - 05.2012
AISSCE -
Kendriya Vidyalaya
Ajni 04.2008 - 03.2009
Matriculation -
Kendriya Vidalaya
Ajni 04.2006 - 03.2007
Skills
Moderate proficiency in SQL
MS Excel
Performance improvement
Customer service orientation
Computer competencies
Microsoft applications proficiency
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop macro sheet to ease the tracking. Have received appreciation for the same.
Affiliations
- Employee Of the month Award three times.
- Multiple Client Appreciation for Work.
- Special Recognition Award.
- Have been Awarded for productivity champ.
Timeline
Associate
Wipro Ltd
05.2023 - Current
Bachelor of Engineering - Mechanical Engineering
Rashtrasant Tukadoji Maharaj Nagpur University
05.2008 - 05.2012
AISSCE -
Kendriya Vidyalaya
04.2008 - 03.2009
Matriculation -
Kendriya Vidalaya
04.2006 - 03.2007