Gourav Kumar
Gurgaon
Summary
Results-driven Operations Manager with over 7 years of experience overseeing day-to-day business operations in Logistics and Transportation. Proven ability to streamline processes, reduce costs, and increase efficiency while maintaining high levels of customer satisfaction. Strong leadership skills with a track record of managing cross-functional teams, implementing continuous improvement initiatives, and optimizing operational workflows. Committed to achieving organizational goals through strategic planning and effective resource management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
TrucksUp Solutions Pvt Ltd
09.2022 - Current
- Development of Mobile Application and adding new features by doing competitor analysis to avoid any loopholes.
- Establish processes, SOPs and approval mechanisms to simplify operations.
- Field Team Onboarding and Training. Setting targets for teams and push them to achieve those targets.
- Collaborated with senior management to translate complex data into actionable business recommendations, directly influencing key decisions on resource allocation, process improvements, and strategic investments.
- Selling of company products like Fastag, Insurance, Load-Board Subscription through Field team and Call center team.
- Coordinated with the customer service team to resolve issues, ensuring a high level of customer satisfaction and retention.
- Follow guidelines on process like background verification of drivers/vendors/shippers registration, payments etc
Operations Manager
Trucknetic
02.2021 - 09.2022
- Joined the company at very initial stage and working very closely with Co-Founder.
- Data analysis on poor performing lanes / vendors and working on improvement plans to drive placement performance.
- Responsible for corporate sales, done sales meeting and on boarded various corporate clients.
- Drive the team to have a complete understanding of the rates of all types of vehicles / lanes and to develop them into an excellent negotiator.
- Reduce Placement failure to ZERO i.e. all trips should be placed by CPT and ZERO failure.
Team Leader
BlackBuck
09.2019 - 01.2021
- Managed key accounts of Cargill,HUL,COFCO,TCL etc. Dispatching material like Oil,Powder,Metal,Pipe and Machinery etc. Responsible for dispatching about 10000MT material on monthly basis and generating revenue of about 2-2.5cr with 4-5% margins.
- Procurement of vehicles from the market at the best possible rates.
- Keep a tap on marketing trends and accordingly keep changing procurement strategies.
- Handle claims for lost-in-transit or damaged goods, obtaining replacements and claims with the help of the legal team.
- Tracking of in-transit vehicles and ensure timely and safe delivery to the end location.
- Resolution of vendor issues by coordinating with internal departments of Tech and IR.
- Handling a team of 7-8 OE to operate Fulfillment processes in a hassle free manner.
Senior Operations Associate
Blowhorn
01.2018 - 09.2019
- Handled key accounts (FSC, Delhivery, Reliance etc.) with a team of two associate and two interns generating revenue of 25 lacs.
- Accountable for Vehicle Deployment, Escalations from clients, Revenue Generation, Invoicing and Profit Margins for the mentioned accounts.
Education
MBA - Operations Management
Institute of Management Studies
Ghaziabad, India05-2018
B.Tech - Electrical Engineering
National Power Training Institute
New Delhi, India05-2015
Skills
- Data Analysis and Reporting
- Logistics & Transportation Operations
- Supply Chain Management
- Vendor & Client Relationship
- Operational Excellence & Strategic Planning
- Team Leadership & Staff Development
- Process Improvement & Optimization
- Performance monitoring
- Market research, forecasting, and analysis
- Business expansion and Sales
Certification
BA 360 by Analtix Labs
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Operations Manager
TrucksUp Solutions Pvt Ltd
09.2022 - Current
Operations Manager
Trucknetic
02.2021 - 09.2022
Team Leader
BlackBuck
09.2019 - 01.2021
Senior Operations Associate
Blowhorn
01.2018 - 09.2019
MBA - Operations Management
Institute of Management Studies
B.Tech - Electrical Engineering
National Power Training Institute
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