Gourav makam
Udupi
Summary
Results-driven hospitality professional specializing in room division operations and housekeeping management. Demonstrates a strong track record of leading teams to enhance operational efficiency and elevate guest experiences. Skilled in process optimization and committed to achieving high levels of customer satisfaction in fast-paced settings.
Overview
2
2
years of professional experience
Work History
Room Division Supervisor
Ocean Key Spa and Resorts
Key West
11.2023 - 11.2024
- Supervised a team of seven front desk agents and twenty-five housekeepers, ensuring smooth operations and professional task completion.
- Developed and executed efficient housekeeping procedures, increasing team productivity by 20%.
- Organized staff schedules to maximize coverage across all hotel areas, minimizing overtime costs.
- Delivered training sessions for new staff on cleaning methods, safety protocols, and guest service excellence.
- Enhanced guest satisfaction scores by 15% through prompt issue resolution and proactive communication.
Housekeeping Intern
Shangri-La Barr Al Jissah Resorts and Spa
Muscat
09.2022 - 02.2023
- Maintained cleanliness and hygiene standards in guest rooms, public areas, and laundry operations.
- Conducted special cleaning projects, including deep cleaning and sanitization during peak seasons.
- Consistently exceeded guest satisfaction targets by ensuring high-quality service.
- Performed daily maintenance tasks such as vacuuming, mopping, dusting, sweeping, polishing furniture and fixtures.
Education
Bachelor of Hotel Management -
Welcomgroup Graduate School of Hotel Administration
Manipal, Karnataka, India06.2023
Pre University Degree -
Vidyodaya pre University College
Udupi, Karnataka, India03.2019
Skills
- Operations Management: Team leadership, scheduling, and task delegation
- Guest Service Excellence: Resolving guest concerns, enhancing satisfaction, and maintaining service standards
- Housekeeping Expertise: Staff training, inventory management, and quality assurance
- Technology Proficiency: Knowledge of hotel management software (Opera, PMS systems)
- Team Collaboration: Cross-departmental coordination for seamless operations
- Problem-Solving: Creative solutions to enhance operational efficiency
Additional Experience
- Managed a cloud kitchen (“Sunday Biryani Special”) to provide delivery services, demonstrating entrepreneurial skills.
- Founded Dejavu Events India to organize and manage student events, showcasing leadership and event coordination expertise.
- Completed internships in Culinary and Hotel Operations, gaining hands-on experience across departments.
References
References available upon request.
Timeline
Room Division Supervisor
Ocean Key Spa and Resorts
11.2023 - 11.2024
Housekeeping Intern
Shangri-La Barr Al Jissah Resorts and Spa
09.2022 - 02.2023
Bachelor of Hotel Management -
Welcomgroup Graduate School of Hotel Administration
Pre University Degree -
Vidyodaya pre University College
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