Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gourav Pathania

Bangalore

Summary

Diligent and detail-oriented Administrator with proven history in successful task management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in SCCM processes and optimization strategies.

Overview

12
12
years of professional experience

Work History

Senior Consultant (MECM)

INOFSYS
Bangalore
07.2021 - Current
  • Actively engaged in supporting SCCM 2103 Current branch operations
  • Successfully integrated Cosyma, Client Center, Dynapco, and Data BEE tools with SCCM to enhance deployment processes.
  • Performed software distribution and ensured successful deployment to end assets.
  • Managed and executed monthly Patch activity for Windows devices
  • Collaborated with major platform vendors such as Microsoft and Lenovo to effectively address and troubleshoot technical issues.
  • Achieved successful outcomes by applying technical expertise in resolving diverse issues
  • Managed global release management deployments to over 200,000 PCs worldwide
  • Demonstrated proficiency in utilizing ITSM tools including Remedy, CISM, and Service-Now to handle incidents , problems, and change requests
  • Solved package installation, update, and OS deployment issues by troubleshooting SCCM logs
  • Planned and executed software upgrades within deadlines
  • Provided knowledge base support to tier 1 and tier 2 teams.
  • Rebuilt broken SMS clients and WMI, achieving successful reinstallation.

SCCM Administrator

HCL Technologies Pvt. Ltd.
Noida
01.2018 - 06.2021
  • Provide monthly reporting of patching activity; work with local teams to resolve patching issues.
  • Manage SCCM Software Update Point (SUP).
  • Assist Global Desktop Engineer with integration of imaging activities through SCCM.
  • Perform basic SQL server administration and maintenance, and ensure regular backups.
  • Perform installation, evaluation, maintenance, and problem resolution for the SCCM server and DPs as well as release management deployments to 15000+ PCs globally
  • Maintain up-to-date knowledge of new software developments in SCCM server technologies.
  • Delivery of Virtual server to client after performing all the tasks like AV update, Windows patches installation, health check, etc.
  • Perform health checks on servers periodically.
  • Installation of patches on Windows servers through WSUS and SCCM.
  • Managing end users' PCs remotely through RDP and Remote Assistance.
  • Analyze SCCM log files, provide patch management support, and maintenance window operations.
  • Worked on Office 365 Latest version (1908)
  • Upgraded user machines to Windows 10 OS from version 1709 to 1809 using SCCM 1810.
  • Create Collections/Packages within an SCCM 2012 environment.
  • Work experience or knowledge in ITIL or ITSM processes, particularly Incident Management and/or Change Management.
  • Deploying Operating System as Windows 7, 8, 8.1, and 10.

System Administrator - GAM

HCL Technologies Pvt. Ltd.
Noida
01.2016 - 01.2018
  • Managing and creating user accounts globally, as well as creating shared resources.
  • Distribution Lists provide permissions to the user as required by them.
  • Ensure that the customer has the appropriate access to the tools to support the business in an efficient way.
  • Create email accounts for the users and administer them.
  • Grant permissions on various network resources available to users.
  • Provide the multilevel group's access as per client requirement to the user.
  • Handling escalations for various issues and providing resolution.
  • Creation and modification of exchange resources like Distribution Lists, Shared E-mail account.
  • Managing and Removal of user email address attributes on O-365, such as MAPI, IMAP, POP3.
  • Message size, Mailbox Delegation Access, and User Member Groups
  • Creation of New Directories as per the customer guidelines and grant permissions on them.
  • Creation, Modification, and leaver accounts on Mainframe.
  • Proposes and implements system enhancements that will improve the reliability and performance of the system.

System Administrator

Karaasa E-Commerce Services Pvt. Ltd.
Delhi
09.2012 - 11.2015
  • Handling Remote Desktop Connections.
  • Configure manageable switches using VLANs for client security and reliability.
  • Interconnecting, configuring, and administering Cisco Networking Devices, including routers and switches.
  • Troubleshooting connectivity.
  • Configure routing protocols such as RIP, RIPV2, EIGRP, and OSPF.
  • Creating access list and managing switches using VLAN.
  • Backup, restore & Upgrade of IOS (Router) with TFTP utility IOS password recovery
  • Creating access lists to meet user specifications.
  • Knowledge about HSRP, VRRP, BPDU GUARD, and ROOT GUARD.

Education

Master of Computer Application (MCA) -

Punjab Technical University (PTU)
Ludhiana
06-2013

Bachelor of Computer Application (BCA) -

Guru Nanak Dev University (GNDU)
Ludhiana
06-2010

Skills

  • System Upgrades
  • Technical Analysis
  • Diagnosing issues
  • Remote Conferencing Support
  • SOP Writing
  • Software Management
  • Application Deployment
  • Patch Implementation
  • Application Packaging
  • WQL query based Collections
  • Citrix
  • Performance Monitoring and Optimization
  • 1E(Nomad)

Languages

Hindi
First Language
English
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2

Timeline

Senior Consultant (MECM)

INOFSYS
07.2021 - Current

SCCM Administrator

HCL Technologies Pvt. Ltd.
01.2018 - 06.2021

System Administrator - GAM

HCL Technologies Pvt. Ltd.
01.2016 - 01.2018

System Administrator

Karaasa E-Commerce Services Pvt. Ltd.
09.2012 - 11.2015

Master of Computer Application (MCA) -

Punjab Technical University (PTU)

Bachelor of Computer Application (BCA) -

Guru Nanak Dev University (GNDU)
Gourav Pathania