Gourav Pokhra
Senior Cloud Engineer
Bhilwara
Summary
IT Professional with hands-on experience of 9+ years. Proven record of quickly resolving problems & maintaining high levels of customer satisfaction. Experienced in delivering the tasks in the defined SLAs as per the priorities of the issues. Motivated to learn and grow in the cloud domain to excel in innovative technology application and contribution to the goals of the organization effectively using technical skills and abilities
Overview
9
9
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Senior Cloud Engineer
PIB Group
03.2023 - Current
- Implemented security measures using Redgate, ensuring data protection and compliance.
- Conducted security assessments and audits to identify vulnerabilities.
- Automated data masking and cloning processes enhance data security.
- Expert in designing and implementing CFTs to automate infrastructure provisioning and management.
- Developed reusable templates to streamline deployment processes across multiple AWS accounts and environments.
- Implemented robust security measures in cloud environments, ensuring compliance with industry standards and best practices.
- Conducted regular security assessments and audits to identify vulnerabilities, and strengthen defenses.
- Established comprehensive monitoring solutions using AWS CloudWatch and other tools to track performance metrics and optimize resource utilization.
- Configured alarms and notifications to ensure proactive management of cloud resources.
- Managed DNS services using Route 53 to ensure reliable domain name resolution and traffic routing.
- Configured health checks and routing policies to improve application availability and performance.
- Coordinated with vendors and internal stakeholders during cloud service outages, ensuring rapid communication channels were maintained for prompt issue resolution.
- Performed comprehensive analyses of existing workloads; identified opportunities to optimize their placement across various compute instances.
Site Reliability Engineer And Cloud Engineer
Crest Data Systems
10.2021 - 10.2024
- Proactively and diligently managing Splunk with infrastructure deployed on AWS and GCP via tools like Jenkins and Puppet.
- Worked on various clients' requests, such as infrastructure changes, Splunk version upgrades, apps/add-ons installation/upgrades, configuration changes, etc.
- Hands-on experience with monitoring tools like Thruk to monitor the infrastructure.
- Creating and managing EC2, VPC, S3, ELB, EBS, Lambda, AWS RDS, CodeBuild, CodeCommit, EKS, WAF, Shield, SSM, and EMR.
- Management and governance with AWS services like CloudTrail, CloudWatch, AWS Config, Trusted Advisor, and Auto Scaling.
- Worked on the production on-call shift.
- Hands-on experience with PagerDuty monitoring tools.
- Troubleshoot configuration and infrastructure-related issues.
- Deployed the Kubernetes pods (otel collector) version using the Helm chart.
- Implement auto-scaling on Kubernetes pods.
- Migrate the service from StatefulSet to Deployment.
- Deployed Git automation to upgrade internal services tag.
- Fine-tuned the PagerDuty notification (noise deduction).
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
Senior Cloud Engineer
Crest Data Systems
10.2023 - 03.2024
- Implemented Horizontal Pod Autoscaling on Kubernetes.
- Involving Senior Management and Customer in case of any escalation
- Directly manage a team of 10 cloud engineers, providing guidance, mentorship, and support in project execution, fostering a collaborative and high-performing team culture.
- Facilitate regular team meetings, conduct performance reviews, and coordinate professional development opportunities to enhance the team's skill set and capabilities.
- Designed and deployed scalable AWS infrastructure using Terraform modules, streamlining the provisioning process and ensuring consistency across environments.
- Monitoring the incident alerts, creating tickets to track them, and working on resolving the issue.
- Troubleshooting and fixing the issues.
- User Management and permission
- IAM, OS level, Active Directory, Job Scheduling, Log rotation and Management, Patching Linux and Windows servers.
- Management and Governance with AWS services like Cloud trail, Cloud-watch, AWS Config, Trusted Advisor, and Auto Scaling.
- Storage management using AWS S3 and Glacier (Life cycle policy).
- Implemented and optimized PagerDuty configurations to reduce alert noise and improve incident management efficiency within the cloud infrastructure.
- Developed and implemented escalation policies and on-call schedules in PagerDuty, ensuring appropriate routing of critical alerts to the right team members at the right time.
Cloud Engineer
Hitachi Vantara
11.2018 - 10.2021
- Analyzing the utilization of EC2 and RDS instances based on which provided a recommendation to the customer for cost and resource optimization.
- Cloud Security – To look for loopholes and bugs which can be a risk to the environment. Creating a report to point out those vulnerabilities and fix them as required.
- Deployment - To deploy resources in the environment and create a deployment plan which includes the following:
- - impact details including the downtime
- - communication plan
- - presaging steps - deployment steps
- - testing steps - post-deployment steps
- - rollback steps (In case of any unknown failure)
- Testing the plan in the staging environment to make sure no impact is caused during the implementation of the change in a production environment.
- Auditing - In an aspect of auditing, I have to evaluate the evidence of the infrastructure, to define the best practices and policies. Also, I have to look for networks, databases, encryption, and other things to check if they are as per the defined controls or not.
- Automation - To fetch data from a resource or to fetch logs from a particular location I have to create scripts. To automate a task at a particular instant of time also have to define a cron entry for that script.
- Providing Root Cause Analysis to the customer of major issues with the corrective and preventive action items.
- Managing and guiding the L1 team in handling the issue.
- Management and Governance with AWS services like Cloud trail, Cloud-watch, AWS Config, Trusted Advisor, and Auto Scaling.
- IAM: Worked on API integration for IAM products and also worked on AWS IAM policy language and was able to craft custom policies using JSON
- I have worked on AWS Active Directory and Provided Support to clients.
- Apply the Least Privilege principle to build appropriate policy in the cloud.
- Code Build: We create a repository to store the application and deployment codes. AWS CodeBuild – A fully managed continuous integration service that compiles source code, runs tests and produces software packages that are ready to deploy, on a dynamically created build server.
Junior Cloud Engineer
Rean Cloud Pvt.ltd.
02.2017 - 11.2018
- Monitoring the incident alerts, creating tickets to track them, and working on resolving the issue.
- Troubleshooting and fixing the issues.
- Creating and managing EC2, VPC, S3, ELB, EBS, WAF & Shield, SSM, and EMR.
- User management and permission.
- IAM
- OS level.
- Active Directory.
- Job Scheduling.
- Log Rotation and Management
- Patching Linux and Windows servers.
- Management and governance with AWS services like CloudTrail, CloudWatch, AWS Config, Trusted Advisor, and Auto Scaling.
- Scheduling maintenance mode during the deployments, or any activity performed by the customer.
- Storage management using AWS S3 and Glacier (lifecycle policy).
- Noise reduction – Observing the pattern of alerts and identifying the cause to take action in order to fix issues that trigger repeatedly.
- Analyzing load balancer logs for checking the response code, target URL, number of counts, and source IP.
- Involving senior management and customers in the case of any escalation.
- I worked on resolving the major security incident.
- Reduced server downtime by proactively monitoring cloud resources and addressing potential issues before they escalated.
Education
B.Tech - Electrical, Electronics And Communications Engineering
04.2001 -
Skills
MySQL 3/5
Certification
AWS Solution Architect Associate – SAA, Udaipur 11/2018 – 11/2021
Interests
Youtuber, Badminton
Links
Linkedin
Timeline
Senior Cloud Engineer - Crest Data Systems
10.2023 - 03.2024
Senior Cloud Engineer - PIB Group
03.2023 - Current
Site Reliability Engineer And Cloud Engineer - Crest Data Systems
10.2021 - 10.2024
Cloud Engineer - Hitachi Vantara
11.2018 - 10.2021
Junior Cloud Engineer - Rean Cloud Pvt.ltd.
02.2017 - 11.2018
Arya College of Engineering And IT - B.Tech, Electrical, Electronics And Communications Engineering
04.2001 -