Gourav Rawat
Dubai
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes. Diligent Retention Manager possessing strong background in customer satisfaction and loyalty. Skilled in developing effective retention strategies, improving customer engagement processes, and ensuring customer resolution goals are met. Strengths include strategic thinking, problem-solving skills, and a proven ability to lead teams towards success. Previous roles demonstrate significant impact on increasing customer retention rates and overall business growth.
Overview
2
2
years of professional experience
Work History
Retension Manager
Naqdi
Dubai
03.2023 - 02.2025
- Experience in the US stock market.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Guru Nanak School
Delhi06-2011
Skills
- Converting leads
- Campaign execution
- Preparing contracts
- Customer training
- Market forecasting
- Account development
- Advertising
- Lead prospecting
- Operations
- Territory sales experience
- Documentation and reporting
- Vendor relations
- Performance tracking
- Business needs assessment
- Business strategies
- Brand awareness
- Loyalty programs management
- Conversion rate optimization
- Industry trends awareness
- Retention marketing
- Customer satisfaction measurement
- Cross-selling techniques
- Customer segmentation
- Customer lifetime value
Timeline
Retension Manager
Naqdi
03.2023 - 02.2025
High School Diploma -
Guru Nanak School
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