Gourav Sharma

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Gained extensive knowledge in data entry, analysis and reporting.
• Strengthened communication skills through regular interactions with Enrolled parents.
• Delivered services to customer locations within specific timeframes.
• Gained strong leadership skills by managing projects from start to finish.

• Developed business pipeline using cold and warm techniques.
• Verified work aligned with service levels agreed and client requirements.
• Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
• Developed knowledge of company products and services to make suggestions according to customer needs.
• Enhanced customer experience using all omnichannel offerings.
• Communicated with local organizations to build networks and develop leads.
• Enhanced sales techniques and marketing plans to strengthen business development efforts.
• Managed needs of more than Number customers at once using strong prioritization and multitasking abilities.
• Engaged with customers to build business relationships.
• Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
• Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
• Exceeded target individual average revenue goals year over year.
• Communicated with leadership teams by spearheading regular meetings to discuss objectives.

• Excellent communication skills, both verbal and written.
• Responsible for institutional promotions.
• Responsible for bringing admissions for various courses.
• Responsible for corporate tie-ups for sponsorship of students.
• Collaboration with human resource people and agents for placement of students.
• Developed and maintained courteous and effective working relationships.
• Exercised leadership capabilities by successfully motivating and inspiring others.

• Connected with prospects through trade shows, cold calling and local-area networking.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Researched target market and identified customers' unique needs to suggest suitable products.

Contemporary practices of Financial Management in British Telecom

Analyzed problems and worked with teams to develop solutions.

• Assisted employees with filling out expense reports.
• Balanced accounts associated with accounts payable process.
• Created, balanced and maintained prepaid, fixed assets.
• Provided journal entries and performed accounting on accrual basis.
• Maintained integrity of general ledger and chart of accounts.
• Prepared working papers, reports and supporting documentation for audit findings.
• Tracked funds, prepared deposits and reconciled accounts.