Gourav Sharma

• In Transition from Customer Legacy network to Latest/Customize Digital platforms Work with Sales & Presales to create winning proposals & solutions
• Own response to RFPs & creates high quality solutions & response documents.
• Approving Authority for SDD & RFP raised Work with Product/Engineering for new solutions which could enhance productivity/sales for new projects.
• Continuously work for Automation & create improvement plans & drive higher efficiency.
• Collaborates with other teams to evaluate projects for technical feasibility and reasonableness.
• Responsible for unique/customize solutions according to customer needs & implement for few critical sites & then handed over to implementation team for rest of configuration.
• Reviews Solution Architect team documentation to identify trends, risks, and actions requiring intervention or any modification.
• Works with internal departments and external vendors to ensure right solution is provided to Sales teams and delivery.
• I have the Extensive Experience in Cloud/VM/Hardware Azure/Microsoft Teams/Cisco/Webex/Call Center/Session Border Controller - AudioCodes, Ribbon & oracle platforms. I possess a deep understanding of network architecture, firewall configurations, and corporate security measures. Through a combination of technical acumen, Pre Sales, project management skills, and a comprehensive understanding of both legacy systems and the latest technologies, I drive the successful transformation of our clients' networks, ensuring they are robust, secure, and aligned with their evolving business needs.

• Technical design & Solution proposal around Unified Communication, Collaboration, UCAAS, Cloud based Service, Microsoft Teams, Session Boarder Controller, Call Center & on latest technologies.
• Work closely with Customer, Delivery team & Sales team for RFP & detailed design diagrams.
• Meetings with Customer & external vendors for continuous improvement & adopt new technology or initiative to meet business demands.
• Keeping a check on daily team metrics to ensure the tickets/Problem records/Change SLAs are strictly maintained within agreed range with the client.
• Holding meetings on a daily/weekly/monthly basis with the various teams and other stakeholders to maintain a healthy balance of work within the project.
• Providing inputs for process improvement and how to further optimize resource productivity keeping the SLA in control, customer feedback as positive and client satisfied.
• Holding a regular team huddle with the team members to keep the team focus in place thereby allowing to optimally complete the tasks at hand to client's satisfaction.
• As a part of technical management panel, responsible for conducting interviews for new recruitments as per requirement within the project.
• Worked on all series of high-end Telepresence devices like EX , DX , C, MX series & DX phones system & their integration with the third party like Extron & other vendors.
• worked for Implementation & Support on Cisco Unified Call Manager , Presence, Unity Express, UCCX, TMC, VCS, VCSE, MCS & Cisco EXSrv
• Design & troubleshooting of WebEx Control hub, WebEx Teams, Hybrid calling/ Messaging, Calendar Integration & their integration with Cisco UC & Microsoft Teams.
• Design, Implementation & Configuration of Cisco Unified Communication Manager, Contact Center Express, UCCE, Presence, Unity Connection, CMS, CME, Video Communication server & Expressway, TMS, Webex, CMS, MCU &Conductor.
• Responsible for the architecture, design and development of all elements of network plans/strategies that include: the physical/network layout, wiring schemes, open systems, product interfaces and implementation plans.

• Provided technical trainings to faculty and teammates on the latest technology & on changing environment.

• Resource Management for the upcoming projects & share the efforts with the customer.

•Strong understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, Q.SIG, CAS, ISDN PRI, FXO &FXS.

• Experience with technologies like Agent Desktop, ICM Scripting, IP-IVR Scripting, CVP Call Studio Scripting, and Contact Centre Reporting.

•Extensive experience on UC Multi cluster environment which includes CUCM, Presence, Unity Connection, CME, Expressway E & C, VCS Control, VCS Expressway, Microsoft Teams, WebEx Teams, Cisco Jabber & Cloud based Omni channels
•Extensive Exp in Microsoft, Azure & their integration with the Cloud based products, AV integration & Meeting rooms innovation like Extron Media server connectivity, USB passthrough & Third party
•Extensive Experience on Contact center cluster which includes UCCX, UCCE: - ICM, CVP, VXML Gateway, VXML Server, CUSP, Router, Logger, AWS, Database

• Responsible for the architecture, design and development of all elements of network plans/strategies that include the physical/network layout, wiring schemes, open systems, product interfaces and implementation plans.
• Worked for the Design, Deployment & upgradation of Cisco/Microsoft/Nortel servers, Part of Transition & Operation team provided complete end to end delivery of Project.

• Handling the Network Team & responsible for End-to-end delivery for Voice, Data Wireless solution across IHG group of hotels of India, Dubai & Singapore locations.

• Design and deploy Centralize & distributive Voice solutions to ensure system functionality, interoperability, availability, timely use and business continuity.

• Worked for installation & maintenance for Cisco Voice & Data products including CM, UCCX, unity, AQM Recorder, Orion Networking monitoring tool & Avaya S8300 PABX Installing configuring Managing and troubleshooting Cisco phone system.

• Worked in Wipro for Multiple Clients like Deutsche Bank, Hotel Groups & in Remote support group Team in GSMC Mysore Wipro to perform installation & troubleshooting.
• Maintenance for Nortel Servers like EPABX, Nortel PBX (CS 1000M, 81C, 61C& 11C), Avaya voice server S8300, Avaya Utility voicemail server, Call Pilot, Symposium & Voice Loggers Nice & Cybertech Recorder